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Kogan Australia / robotic vacuum

Australia Review updated:

I purchased robotic vacuum received mid December 2018. However, on 25/1/19 the robotic vacuum started acting erratically tried all troubleshooting. On 30/1/19 Kogan requested video footage which I promptly provided on same day. It is now the 8/2/19 and after numerous attempts to get a response I have not heard a word. Resorted to making a complaint via Kogan Mobile hotline. Simply customer service is not goid enough and not being able to physically talk to a human being make the experience more frustrating!!

Sh
Feb 8, 2019
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Comments

  • Mi
      13th of Feb, 2019

    They need to be investigated and closed down - I want to start a class action against them and will be investigating options.

    0 Votes
  • Li
      15th of Mar, 2019

    I've had this before but with a different brand - Roomba. A few essential parts needed replacement. We we're worried at first since the robot vacuum that we had was an old model, so there might no longer be any replacement parts available. We were so amazed that they replaced the entire roomba since it went completely "useless" then.

    0 Votes

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