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Kmart / Sears Kenmore Grill / grill caught fire, will not replace

1 Rt. 12ALebanaon, NH, United States Review updated:
Contact information:
Phone: 603-298-5915

I recently bought a grill for my husband for his birthday July 10th, the next day July 11th it caught fire the hose and couplings had leaks so the gas under the grill caught fire. It burnt and melted underneath the grill. We called Sears for repairs, the technican in a sears van and sears uniform came to our house the next day. He explained it would be 2 weeks for all the parts to come in, but he would suggest we get a new grill he said they will even deliver it to the house. So we called Kmart the manager was unprofessional and unwilling to help except he suggested we bring the old burnt up grill in we explain it is assembled and it will not fit in out SUV's, not his problem he explained so we told him about the technican coming to the house the manager at Kmart said have Sears one source fax us a copy of the technican's report, okay. We then called One Source again they told us they have no record of a technican being a our house!!! So I am back a square one again, faxing One Source a copy of my Kmart sales reciept. What a mess I will never shop Kmart or Sears ever again. Denise and James Sanders

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Comments

  • Ha
      29th of May, 2011
    0 Votes

    I purchased the same grill at kmart and mine keeps catcing fire. I want my money back!

  • Gr
      14th of Jan, 2014
    0 Votes

    I have the black and stainless grill model 161156, and it catches in fire every time I use it guaranteed. Sears has not replaced it yet, although it was under warranty at the time and had reported the issue multiple times to them. They told me they MIGHT negotiate if I give them another $105 dollars to extend the warranty. Sears customer service has been on the decline for years, I guess that's why the company has been struggling financially for years and is currently selling assets to pay the bills. Customer service is terrible, they respond to people in ways that make the customer feel like they're the guilty party and are lying to them at sears.

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