Kmart / Playstation 3 / poor customer service!
Back during the early part of October I packed a PlayStation3 on Layaway. I was instructed that I had up December 24,2007 to have this layaway paid in full or it will be return back to stock and I will loose my $10.00 layaway fee. With understand I came back in November 16, 2007 (not really sure of date) put it was some were close to that date, that I came into the store to make a payment, and again I was told that I had up until December 24, 2007 to pay the layaway out in full or it will be return back to stock and I will loose my $10.00 layaway fee. I went to Kmart to pay this layaway out in full, put I was told by the cashier that it had been return to stock. I explained to the cashier that every time I came into the store Concerning this layaway, I was told that I had until December 24, 2007 to pay it out, and now I'm told that it has been returned back to stock! Well I was very UpSet and I still am. However I asked to speak to the store manager. The cashier paged for M3 to layaway, in the mean while, while waiting for the store Manager, the cashier said to me that I was not the only layaway was not the only one that got returned to stock, because several other people had been told the same thing, that they had until December 24, 2007 to get their layaway out or they will be return back to stock, and as people came to pick up their layaway's they were already returned back to stock. The store Manager by the name of MR.Liarey came to the layaway Department . The cashier began to explain to him that I was another one that had been told the same thing that my layaway would be here and now it's been return back to stock. Mr. Liarey never once apologized for the mistake, he began to get a foul attitude with me as if I made the mistake. I explained to him that I was told this by an employee of this store, and I feel that if Kmart is hiring people just for the Xmas Season and the store fail to train these short term employees with the proper knowledge then the Manager should be accepting the liability of their employee's. Instead Mr. Liarey still insist on having a very negative approach about the matter. I explained to him that the $10.00 process fee was ot that big of a deal, it is the store accountability that concerns me. As over the Years having a Family History of shopping at all the varies Kmart's here in my local area, you would think that loyalty weights over a $10.00 process fee. I tried to contact a District Manager at the Kmart on Airport Blvd and left several messages for him to return my call, and he has not yet to contact me. I don't understand Kmart at the District Level. Why should your doors even be open , when the public is been treated so unfair. I would like to know for future reference who do you contact for complaints concerning poor customer service with Kmart (My Lawyer) this answer my question and a thousand others. Wal-Mart will always be the leading store in American (Because they know how to treat their Customers)
I would like to hear from someone in higher level concerning this matter.
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