KLM / refund
On booking an upgrade to economy comfort on a recent KLM flight from Edinburgh to Bahrain, KLM decided to take 3 payment from my account for the one seat.. Since this day, I have called several departments in many countries to try and have my money paid back into my account. I have sent several complaint through the hopeless online customer support website ( customer support, you have to be joking), sent my bank statement 3 times and still no reply and no money back in my account..I have called the saudi office and they dont even answer the bloody phone.. KLM this is against the law to take money from someones account with authorization.. Your customer service is disgusting and the worst i have ever encountered. you are a joke. ..
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