KitchenAid / scam

United States

We purchased a Kitchenaid dishwasher and it was installed in July '08. The rack tines were never well covered when installed. When we first tried to start the dishwasher, it would not start. Kitchenaid had to replace the motherboard before we could start it. Now the racks, including the glass and cupholder racks which came with it are rusted out. Kitchenaid has a warranty on the racks from year two through five written in their "Dishwasher User Instructions" which came with the dishwasher. After two months of waiting, we finally received the replaced upper and lower racks, but not the glass and cupholder racks which are a part of the racks and made out of the same material. They are charging me $116.23 for the glass and cupholder racks, saying that these racks are not included in the warranty. You might want to think twice prior to buying a Kitchenaid appliance. We have a Kitchenaid refrigerator purchased at the same time as the dishwasher, and we had multiple service calls in the first year. These are expensive appliances, but we have found them to be lacking in quality.


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