KitchenAid

I ordered repair parts from this company in October 2010. I eventually received the merchandise, but they sent the wrong part. I notified them about their error and returned the part for a refund. Their refund policy states that they do not refund the shipping costs unless it was their error. I explained this to the Customer Service Manager (who obviously has no clue about customer service !); however, he informed me that "Unless you received a part number other than what you ordered then you received the products you ordered" After repeated attempts to explain to him that Point & Click sent me the wrong part, he refused to refund my shipping expenses. I currently have an action pending with the local BBB for further investigation. DO NOT USE THIS COMPANY !