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1.3 3462 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3462

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M
10:48 pm EDT
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KFC customer service

It is 2029 I am currently at the drive thru window ordering fill up bucket, employee Aurora says that they only have legs and thighs. We ask what time they close and she responds at 10 pm. We ask if they can please cook the white meat that goes in the bucket, she stays quiet then returns to mic and says that the cook is on break until 9 pm. I ask to speak to the manager and she says she will not be in until tomorrow morning. I then asked if there is a manager on tonight and she said I can drive to the window. Manager is Stephanie. When we approached the window the manager gave the excuse that the car in front of us took the last batch and her cook was mad she doesn't know what problems she is having and there is no one else that knows how to cook!
This is not the first time this happens! This happened to us about 2 weeks ago with the same excuse and the same employees that they don't have white meat! This customer service is ridiculous! Something needs to get done about the employees that KFC has employed!

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davedean
, GB
Sep 25, 2017 7:21 am EDT
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me and my son went to the drive in shop at mapperley top nottingham england last night sat there waiting 20 minutes before we got our meal
dave finch 73, gedling road arnold nottingham england ng56 nr

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H
12:59 pm EDT

KFC grilled chicken

You say got it, but stores do not carry it that I can find. Tried your 800 number they can not tell me which stores carry it. Thank God Chick Fil A has grilled nuggets Do you have grilled grilled chicken or is it false advisement Where is one? More word grilled chicken where oh where have you got. KFC appears to offer products it does not have

I been asked to provide more information How much clearer can I be KFC website shows GRILLED CHICKEN but Taylor Mill KY store just not carry it neither do either Florence KY stores SO WHO JUST or IS THE WEBSITE LISTING ITEMS NOT AVAILABLE False adversement

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5:36 pm EDT

KFC kfc

I went to KFC in Clear Lake on the corner of El Dorado and Space Center.
I ordered an 8 piece orginal mp gravy and Cole slaw as well as a 3 piece ck tender with pot wedges.
They had me pull over to the side (after I paid) 40 min later (after I complained ) they brought me a 3 piece dinner and a 3 piece (solely ) ck tenders. An hr later I left with no food nor the money I paid.
The employees blamed each other. NO ONE would allow me to speak with a manager.
After waiting for an hour and paying, yet never receiving food they proceeded to tell me it would take 2 weeks to refund me my money.
THIS IS THE WORST PLACE EVER!

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12:52 pm EDT
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KFC cleanliness sanitary

Came into the owatonna location at 11am, service was slow, wasnt any one at the counter to greet me, was the only one in line. Buffet wasn't out at all this was supposed to start at 11, not start setting up at 11, looks of it they didn't clean as there is still food residue including food particles and pudding under the top piece, parking lot also dirty see photos

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6:10 pm EDT
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KFC service

Three separate times in the last 2 weeks my husband has got us dinner we always order two piece all breast dinners. We have yet to get what we order. And today he orderd the same and I got all dark meat. But paid for chicken breast(big difference in price). He can't take it back because my nurse has to leave and he has to be here for me. Can't leave me alone. I really enjoy your food but I'm not going to continue eating there with that kind of service.

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8:45 pm EDT
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KFC store... rude cashier...

Today (9-20-17) My husband went to KFC in Showlow Airzona 85901 the same restaurant we have been going to for Twenty years . We have always been able to order chicken white meat (wings and breasts) and pay the extra charge with no problem. Today the young cashier had a rude attitude and told us in no way can we get all white meat in any meal then we said we want chicken only not the meal she said no way. Prior to that we were in line for 15 min. with this cashier the only one working when the other girl was filling the buffet line called some young man tell him there was a line and get to work. needless to say we are pretty upset we live 45 miles one way to KFC and we really wanted to take it home for dinner. If this is how your company treats customers then we will no longer visit you establishments.

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5:43 pm EDT

KFC product and service

On 09/20/2017 around 3pm, I went to the KFC located on Vermont and 58th Street in Los Angeles, CA. I sat in the drive through for 15-20 min. I wanted to back out and leave, but there were two cars behind me. So I cut my car off a wait it through. To be breif, when I finally got to the speaker I ordered a 5 dollar fill up. By the time i got my food and pulled over in the parking lot of KFC to eat the food was cold. Temperature and the taste was unsatisfying. I would of took the food back inside, but it was bit to packed, eben the srive thrpugh wait was extremely to long, and I had to be at a meeting g by a certain time. So i just trashed the food and left. It was a waste of my time and money.

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5:24 pm EDT

KFC food in general

Went to the KFC at 9000 block of Merrill Rd, Jacksonville, Florida tonight. I ordered the #10 three piece box, extra crispy, white meat with potato wedges and slaw.
I was advised that they had no breasts so they gave me a thigh and two wings.

They gave me mashed potatoes which I returned for the slaw. The potato wedges were cooked to long and were hard. The chicken was awful. It was way over cooked and the wings literally had no meat on them .

I am unhappy with KFC and won't be back. Public grocery store has much better chicken.

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10:35 am EDT

KFC intolerable behavior/ risk

Hello, I am a Branch Manager of a Financial Institution wanting to speak with someone regarding intolerable behavior from the Managers of the KFC near my Branch. I have spoken to the General Manager there and the issues are occurring once again and its affecting the moral of my team here at the branch. There are some risk components I am willing to share, there are also distasteful comments id like to share.

I am seeking to speak with someone regarding this matter. If you can kindly reach out to me, I'd highly appreciate it.

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7:48 pm EDT

KFC chicken/manager

Went to get chicken after work had been craving KFC so Hubby took me to get some chicken on 09/19/20 place order get all the way home in rush hour to find not 8pcs but seven two biscuits not four, a crispy piece not at all what I ordered and then had to go back, Just for the manager to say we ran out of original and had the nerve to go through the box and count the chicken he go's get a piece of chicken and two biscuits put them in a small box and then says you can keep that other piece like he was giving me a bonus and his name is Brain Brown you know we told him what he do with that chicken in a nice way and that I would be call corporate which I, am and no one knew how much a pie cost that they sell and they won't 15.00 dollars a hour really.

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Millatd Harbison
, US
Feb 17, 2021 4:27 pm EST

I went to the KFC on 58th in Arvada Colorado I spent 34.75. The chicken had no flavor and was dried up from being under the heat lamps, mashed potatoes were instant just with water, gravy was good, but the coleslaw was fresh and moist but didnt have the sweet taste as usual, I'm very disappointed with the quality of this product. Been a devoted customer since 1968.

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D
6:34 pm EDT

KFC they would not give a family a cup of hot water to warm up an infants bottle

A gentleman asked for a cup of hot water to immerse the babies bottle in to warm up the formula and the 2 guys at the counter were just ignoring him. The one guy at that counter could have defintly used some cleaning up. And when he went to go outside he shook his head at the guy whom had asked for the hot water. The gentleman finally asked a manager and he went and got him a cup of water and it was cold.. he said that's the hottest we have... Which got me to thinking Gross, No hot water how do they clean. so I finally got fed up and went into the rest room and got him hot water. So he could warm up the bottle of formula this happened approx 6:30 pm [protected] West Lebanon NH .. that establishment could use some SERIOUS HELP, from Manners to Personal Hygiene ..

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6:26 pm EDT
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KFC hema patel

I am a frequent customer at this location. This woman is very unsanitary. I have seen her on multiple occasions not wash her hands when needed, doesn't keep her workstation cleaned. I have spoken with management there and nothing has been done about it. She also will take food brought from home out of her pocket, and she will eat it while working and cooking food. VERY disgusting. She just stands there and doesn't do her job. I have seen her on multiple occasions ask other people to go get things for her because she "didn't feel like going to get it". She is very lazy and unprofessional and she is very rude to customers. Myself included on a few occasions. She also always seems to be in trouble with coworkers for not doing her job. Nothing is ever done about it tho. She is VERY unsanitary. I have even gotten to the point that I will stop by and if she is working I will not order food because I know she hasn't washed her hands and taken care of her workspace. Please Please Please do something about this.

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Update by Jennifer815
Sep 19, 2017 8:53 pm EDT

I do not know her personally but I live close to this store and I always go to it and I always see her being extremely rude. It's terrible of you to assume I know her. I know her name because I asked for it to report her! I also know several of the workers there have trouble with her because it is obvious and when a manager isn't around she tries to get away with a lot more. Please know the full story before you "assume". Because nothing is "obvious" except for your choice to comment on something you know nothing about. Would you want food served by somebody that doesn't wear gloves and doesn't wash their hands? Didn't think so.

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8:04 am EDT
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KFC service/production

The last 3 times I have been to the KFC on McGalliard I have had to wait almost 30 min for something. The 1st time was chicken; said they hadn't had time to drop any, whatever that means, & it would be about 25 min before it would be ready. I don't have receipt in front of me for this date.
2nd time; went through drive-up for $5 bowl box. Lady at the window said that it would be about 20 min since they were out of the chicken bites, so i waited but by the time I got it the potatoes were cold. 9/5/2017 Other time was for biscuits but I wasn't even informed that they were out until I drove off, got almost home & reached in to eat one & no box of biscuits. I turned around & went back & the lady at the window said she forgot to tell me that they haven't had time to get them in the oven & it would be about 10 min before they would be ready. Told me to pull up & wait if I still wanted them. I asked her if since I had to wait, if she could put plates & forks in the bag for me & make sure condiments for the biscuits were in it also. I specifically asked for butter, honey & strawberry jelly packets. Of course nothing per request was in the bag but I was in a hurry by that time since it had been 22 min, so I left. 9/18/2017 for this occurrence. I have receipts for these incidents but I honestly don't know what kind of resolution could fix this as a whole; as free food or refund doesn't help the fact that they are either understaffed or the staff employed have no time management skills. I just know it is hard to go back to them knowing that you may have to wait that long or that you may just not get what you paid for.

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5:38 pm EDT

KFC horrible quality and customer service

In egypt kentucky fried chicken is going down and no one in head office care or bother to give any attention to even the online feedback, I made an order on sep 18 in haram district branch, I ordered 8 pieces meal and it was delivered in a very dry meat and very thin and poor breading and it seems that it has been under heater for hours till it became so dry. The worst part if when I called to register a complaint the call center guy noted that the branch manager will call you to sort it out and no one phoned me for 30 minutes till I phoned call center back and the guy apologized for the delay and he said he will call them and I should expect a call in 5 minutes and finally branch manager finally bothered to pick up the phone and call me and it was not even manager it was the delivery boss. The problem that they think I need to fake complaint and get compensated and it was so felt and sensed it how they promise all in future order. And I had to stop trying with such attitude and I decided to find better way to raise this issue with someone who still care about customers. Save kfc egypt for such horrible franchisee.

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11:35 am EDT

KFC location in germantown, wi

On sunday, september 17 i stopped at the kentucky fried chicken location on, n96w17860 county line road in germantown, wi. At about 6:oopm. The weather at that time was hot and humid. When i when i got out of my car and walked toward the restaurant there was a very strong smell of burning grease, as i waked in the place was completely engulfed with smoke, costumers, we were all covering our noses the temperature on the costumer's are was extremely hot. The 2 doors were completely open but that was not helpful there was absolutely no ventilation. As i looked into the kitchen area were the cook/s were totally surrounded by a cloud of thick smoke from the fryers i can be sure that the temperature was way over 100 degrees. As a result, there was only a couple of people in the dinning area, many customers left before even coming in the building. The vents were not working, there was absolutely no air circulating, no air conditioning, etc, etc, etc. The working conditions this employees were working under were despicable, there were like slaves, they were sweaty and looked dehydrated. It was a pathetic situation. If kentucky fried chicken care about its employees, they would have handle this as an emergency situation and would have taken immediate action in having the problem repaired. This is another perfect example of corporate greed and their values for humanity. I had to stepped out to wait for my order. What a this despicable experience. The place should have been closed until needed repairs were completed.
I would challenge any of the corporate/ executives or the owner of this franchise and/or their children to put a days work in the same condition as these great employees did on this day. Regardless of their working condition, their service was outstanding! they were working non-stop serving walking-ins and drive-thru costumers. They deserve recognition and extra compensation, that is if corporate and the owner can beard the cost? what a sad situation and a horrible experience to see these circumstances in this country.

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11:09 am EDT

KFC 16pc and 8pc measls

I went to the KFC on Electric Road, Roanoke, VA.

I ordered an 8pc meal and a 16pc meal and it cost $68.00. I was at the drive through when I ordered because I had my dog in the car. (which I told them ahead that I had a big order but could not come in due to my dog being in the car.) I didn't receive a total until I was at the pick up window. I almost had a heart attack. The total was $68.00.
I previously had gone to KFC.com for info one for the sides that was included in the meals. The 16pc meal came with 4 large sides. The 8pc was to come with 2 large sides.When I questioned the girl, , , , she said I had to pay extra for the sides. I needed the meals, so I paid the price. On the menu the 16pc meal was $30.99 and the 8pc was $20.99. The cost should have been $51.98 + tax.
I went to another KFC and asked there is the sides were included, and they told me they were.
I called the Electric Rd KFC to question the price. The manager there told me the sides were extra...no exceptions. She also told me I had to specify that it was a 16pc meal...what do you think it is when you specify the sides?Therefore the price of $68.00.

I'm not sure to believe...but it was

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9:16 am EDT
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KFC very unsatisfied

Hello. I don't want to type a lots. I just want to complain a little. I take away at kfc pavilion on 18.September.2017, time 21:03:18 by cashier Mila. I ordered a set of snack plate only. Which I'm not satisfied, the cashier there just gave me two parts of the chicken drumstick and it's very small. I'm very disappointed with this service. I hope this problem can be solved.

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8:11 pm EDT
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KFC service

When going thru the drive thru I asked about the big box which said it was $8.99 so I ordered two. She then proceeds to tell me I owe $21+. I said it said $8.99, she said well it is more if you order all white. So I said I didn't want to pay that much so just make it three legs in each. So I give her a twenty dollar bill and then she comes back to the window and said you owe more. I said what? She then proceeds to tell me she is charging me for getting legs instead of legs and thighs. I told her it didn't say that on the sign and she hadn't told me that when I changed to dark meat. She said well I can't do anything about it. I told her if that is the way they are going to do business I will take my business elsewhere. This was done on Sunday, September 17, 2017 at about 8:00 pm in Greenville, Ohio. I will not go back to a business that does that to their customers. I was totally disappointed in their actions!

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6:13 pm EDT

KFC eynon pa. nashville gold

I received a $20.00 voucher from their store bc the extra crispy chicken was soaked with grease and softer than the original chicken. I had a rude manager who honest to God said to me "what do you want me to do? " I just went and redeemed my voucher I ordered the Nashville gold. When I opened it the bottom of the container is nothing but oil and what I'm calling flavored sand. I understand that's supposed to be the seasoning but it's absolutely revolting. I don't understand why this grainy substance is in the chicken. The flavor is already on it!?!
And that it'should a huge deal but I also ordered an extra side of gravy for my mashed potato bowl and received an extra side of potatoes. Just what I needed!****

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3:16 pm EDT
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KFC not sure

On sat sept 16 we got a chicken liver dinner, Nashville hot strips extra mashed potatoes and gravy, cole slaw and biscuits. We got it from Drive thru at barboursville wv store. Now about 3 months ago we ate from there and even my step son was sick, but we weren't sure it was the food. So we tried again, it went well, till after we went to bed we were both up vomiting and diarrhea. The first time we spent almost $30 this time was $17.65. I'm afraid I'm just gonna have to say good by to you all, hate paying just to end up in the bathroom all night.

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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KFC contacts

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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