KFC
reviews and complaints

May I know why the card machine for payment using Visa or Mastercard at KFC Menglembu, Ipoh branch always out of service? There are two counters with two card machines at this outlet but unfortunately both also out of service everytime I have my lunch and dinner or supper there. Everytime when I wanted to make payment with my Visa Debit or Mastercard Debit, the staff there always give the reason that the card machine cannot use, network problem, no respond from the card machine and etc. Even everytime I ask “Did you ask technician to fix it?”, the answer from the staff there always the same, that is already call for technician and now waiting for technician to repair.

Yesterday (15th March 2010), I have my supper again at there around 9.45pm and I use my Visa Debit card for payment after I make my order. This time the staff says Visa or Mastercard is not accepted or used here. Then I point to the “We accept Visa, Mastercard for payment here” signboard and ask the staff that serves me why my Visa Debit card is not accepted here. What is the purpose of putting the signboard there showing” We accept Visa, Mastercard for payment here” and the card machine there and say the card is not accepted here? Is it for display purpose only? After that, the staff only say the card machine cannot use.

My questions are
- Is it the same meaning between “Visa or Mastercard cannot accept for payment here” and “Card machine problem that cause Visa or Mastercard cannot accept here for payment at this moment”?
- Is it the staff of this branch don’t know how to use the card machine for payment? So, they always say the card machine got problem?

Nowadays, government always encourages people to use debit card everywhere for making payment. Unfortunately, I always can’t enjoy this facilities and privilege at this KFC Menglembu, Ipoh branch. This branch always gives me a lot of problem and lot of bad experience. If this problem cannot fix it, I suggest that the card machine and the signboard of “We accept Visa, Mastercard for payment here” should be taken off from this outlet.

I eat in restaurants very very often. The last 9 orders at Parys KFC has something wrong ranging from incomplete orders to products beyond the sell by date - like in long beyond.
Today I was told that I will have to wait outside for 15 min for my order. After 23 minutes and only 3 customers I went inside and they did not even start with my order. I had no other option than to request my money back as I did not had another 15 minutes to wait in the sun.
I am sure KFC can not afford to have franchises doing this to their name.
Well some other franchises in Parys is just as bad - perhaps the problem is Parys

My mom and I were in Charleston, South Carolina for our annual trip. We were staying at the Best Western near downtown, which is within walking distance to KFC. We decided to grab something quick to eat, so we went there. Having a severe allergy to peanuts, we asked the girl up front what kind of oil they cook with. After she finished vigrously scratching her head and adjusting herself on the stool she was sitting on, she looked at us, shrugged her shoulders and said "I don't know". As she continued to dig at her head, I was starting to make my way towards the door when my mom asked her again and made it clear that we were asking because I had an allergy. The girl huffed and puffed and yelled (literally yelled) for the manager. He walked up front, rolled his eyes and demanded, "what?!" The girl asked what kind of oil do we use, and he said very abruptly, "peanut", rolled his eyes again, and flung himself around in the direction he came from. The girl behind the counter said to my mom, "well, is that what you wanted to know?!" My mom simply said "no thanks". We left.

Driving in from AZ to CA - this is the only KFC at a main exit in Blythe, CA. We'd forgotten that a couple of years prior we had stopped here and that it was terribly dirty. It still is: floors were filthy, tables/counters unwiped and bathrooms unusable - horrendous. One can imagine what the cooking area looks like :( Eat elsewhere!

I Came in kfc one day and ordered a Fully Loaded Box meal. The first mistake the cashier made was when she forgot to give me my drink. Then when i got my drink I waited 30 minutes for my food.As I stood at the counter waiting on my food, I asked the cashier when was my order gonna be ready and, she said Well, They aint got no Chicken Ready maam, Do you wanna wait or do you want a refund?So I asked to speak to a Manager, because the cashier had a really nasty attitude with me, from the time i walked in the door until i left. I don't know if it was a guy or woman all I remember is a Yellow, Orange Multicolor bracelet, on it's wrist, and a cellphone holder on the hip. As it walked away I heard mumbling under it's breath, and things like Oooh, these Muther###er's be getting on my nerves! When a White lady in her 30's came to the front and said she was the General Manager I started explaining to her what was going on, Because, I know this is not the way A buisness should be conducted .I told her that I overheard her employee's cursing at each other, and I was the 3rd person to order, that they were clowning and acting so Immature and I had my sister with me and she was waiting on her food as well. The white lady that was making her food did'nt even have gloves on! She was coughing like she had the West Nile Virus ! Yikes...and If she was sick we don't know? I have never been that afraid to eat fast food until I saw how Unsanitary this place was.When she was making my food someone called her cell-phone, and she answered it, continuously touching my food with that same hand, I truely feel like I wasted my time and energy to be so very unsatisfied with the whole situation, it was chaos when they were cursing at the Manager and she cursed back .That's not right.I don't know what kind of buisness this is where people don't respect the customers, and they make the orders when they feel like it.I should have went in drive-thru. Anna Ramirez.. No need to contact me i will never eat there again it's just not my cup of tee.But I thought i would share with other fast food lover's as myself.

everyone who come to work each day, comes with a dirty greasy top on, as this is supposed to be part of their uniform. The place is also, dirty, blinds are broke, closed all the time, dirty, greasy and its just a scummy place.The government needs to come in and close them down. Or give them a surprise check. Everyone hired there is DIRTY and GREASY.Hair and uniforms.Wearing dirty caps on their messed up hair.They shouldn't even wear those caps! This restaurant should be closed.Its been like this a long time and no one cares.It is filthy.They should all come to work with clean uniforms, each and every day. Why can't anyone do anything about this? I know many friends who say the same thing, that they aren' going there because its so dirty and unclean and scummy people with scummy uniforms.

I work at the KFC in Mount Vernon, Ohio. Our boss Shirley Robinson, clocks us out earlier than she should. She clocks us out, while we are still working! She, along with other managers make us stay, after we are clocked out, at KFC. We are not allowed to leave, until everybody else is clocked out. Which many times has taken over 20 minutes. By law, we are supposed to be payed. This is illegal and action should be taken.

Good day,

I would like to inform you that:

1. Heidelberg kfc's service is poor, but not as poor as

2. The food - if you buy the burgers it is so dry you can't swallow it.

3. The chicken is so oily, you can't get it into your body

4. And worst of all, yesterday we bought chicken, the pieces were not so oily but a green piece ball of hard fat or whatever was stuck under the chicken crumbs - I don't know what it was, but it look awful and we could not eat further - the pieces were not cleaned before cooked.

Why does this not happen to us at other kfc's, why is the service there so great and the food excellent.

Is it the quality of the workers?

I went in to huyton branch for round 6pm on tuesday last week for a family bucket for us. Bought 8pcs chicken deal family meal, got home looking forward to eating it and me an family, but the whole 8 pcs chickens ended up going in bin as all chickens had a funny smell as if it was off and very oily like if it was re-cooked and the fries look like been re cooked very bad condition and oilychips bags were oily and ripped in bits inside bucket.

The only thing was ok was the coleslow which was prepacked, all three of us in the family thought the chickens were off so we ended up going to macdonalds for fresh food,
I must mention that this is the first time im complainning from many bad things that I have experinced from this paticullar branch, this is my local kfc as I live near them and I do my best not to go there usually I go to other branches.

Also other problems in this branch is the place is always dirty, floor, tables are never cleaned, bins always have rubbish hanging out of them, the staff are very unhelpfull always having bits missing from ur order and forgetting to give u things like forks for coleslaw tissues, missing out the gravy, salt etc etc when u sitting in or take out and so forth.
U never see a manager in front incase u have a complaint only some young girls which when ur food is late or missing no apology or anything, eg they have missed out ur popcorn or miss pcs chicken and u have to come bak from car and wait in quee again to get them and with a bad attitude they just put it in the bag and handed to u as though the customer is in fault, no sorry or anything from staff, I get better service in the local chip shop if mistakes happen. There is always a issue with this branch I think the management needs retrainning properly like ur other branches.
Thankyou

My husband went in to KFC tonight & ordered me a 2 piece chicken dinner with what was supposed to be a breast & a leg. I opened the dinner & took a bite of cold mashed potatoes & gravy & told him they were disgusting, so he went back in & told them that the potatoes were cold & asked them if he could have an order of warm mashed potatoes & they told him that they were warm & they didnt have any more & it was close to closing time anyway & gave him an order of coleslaw which I didnt want an extra order of coleslaw or I would have ordered an extra one in the first place. While he was in there trying to get me some edible mashed potatoes, I seen they gave me a wing that didnt have any meat on it in place of the leg that he ordered. Then I couldnt even get the fork into the breast, it was so tough. The chicken tasted plum nasty also. I would suggest that they start closing earlier & go home, since they arent doing their job anyway.As far as I am concerned, not only did we get ripped off more or less paying $8.00 to $9.00 for an order of coleslaw & a biscuit ( the only 2 measly things edible out of the whole dinner), but whoever is paying the employees their wages there got ripped off too, because where I come from, if you are on the clock & you arent doing your job, you are stealing from the company & losing customers for your employer also, which neither my husband, my son, or I will ever go back. By the way, this event took place on Jan.23, 2010 in case the ONE who signs these particular employees' checks would be interested in knowing which ones of their employees are lacking customer service skills for a starter.

I haven't eaten at kfc in a while, while on a business trip I stopped at the kfc in Gonzales, La. This was about the worst fried chicken I ever ate. I also ordered a Coca Cola and they didn't sell coke. I then cancelled the order for a drink and the server told me it comes with the meal. Therefore i was forced to have a pepis.Other than having soggy cooked chicken an d ridiculas pricing for a three piece meal, which I started eating and then discarded, I decided not to eat there anymore. I am a fried chicken lover and never thought there ever was bad fried chicken.

I am from peshawar and peshawar is a land of hospitality, on 11 jan 2010 at 11.24pm I called at peshawar office [protected] and booked the order for Admore pump old haji camp G.T road Peshawar of (2 Mighty Zinger, one Hot Shot and another discount package), your order reciever told me that it will reach in half hour and your bill amount is 985 Rs, After 35 mints i called again and they said that there is no order on your name, Dear sir we are pathans and we valued our guest and at that time guests were with me and i realy ashamed in front of them, and i booked the order for them and when i told your order reciever, he behaved so rudely.

I waited in the que for about 5 minutes. When ordering I was told that I had to wait 15 minutes because the chicken wasn't ready; I excepted this and waited patiently. When I got my food I was about to start eating when I found I hair on my chicken, the hair was a different colour and length to one of my own. As I investigated I found 6 more hairs. I took the two pieces of chicken that contained hairs up to the till and I issued a calm but stern complaint. I was arragantly and rudley spoken too and all the manager could do was refund the chicken that had hairs on them and gave me regular sized fries even though I had paid for a large. The manager said that he couldn't refund the whole meal. I was outraged and I wish to take the complaint further.

i went down to have my meal at kfc teluk intan today and very very dissappointed with the service given by staff and managers. I was there at 11.45 am to have zinger meal set and to my suprise, only 1 counter were opened! There are 6 counters available but only 1 counter in used! What the hell is hapening. I saw 2 useless managers, one of them wearing name tag with ZANA, i guess cause they are wearing neck tie with different colour uniform. What i observed that the managers not botherd, not cheerful, not friendly at all. Come on, is this the kfc standard employ such kind of people to manage the international restaurant. I saw a chinese girl managing the counter by herself with full of tension since there was a long que. If i not mistaken the cashier name was PIN.Why not the manager open the counter to clear the customers? I have waited for 15 min in the que and just cant tolerate anymore, i left the restaurant with full of frustation and angry. I'm just puzzle and want to know any higher management, country manager are looking on this service issue or they dont care what is happenig. Please wake up and do something to improve. Do not let your service run in the drain. I prefer to go to Mc D now.

There seems to be a issue with kfc delivery and customer service they charge me 10.00 for delivery within the barrie area. This is the last time I will be ordering delivery from kfc. I hate kfc they can go to hell

To whomsoever it may concern,
This is to inform you that I, Ameen Syed Mohammad and David D'Souza were at KFC, Quay Street Auckland on the 19th of December 2009 around 3:00 pm. We had
ordered 8 chicken pieces along with 2 fries which was $22.50.
When opening the containing packet, To our surprise there was an insect that was in the food! To our bad luck it flew away. Thankfully there was
another one that was lying dead in the food. We consulted the manager Sabah Moughal regarding this. She offered us a refund or an exchange for the food which
I personally believe is unacceptable.
Consuming this food would probably incur in our demise. We were fortunate enough to notice this or else you would probably read about us in the
obituary column in the newspaper with no one else to blame but you wonderful brand. I would also like to point out that she treated the situation like it
was an everyday event with no remorse.
I am OR rather USED TO BE a great follower of KFC and me and my mates were regular diners at your outlets. After this event I don't think that we
would ever dine at your outlets and the very thought of eating at KFC now makes me want to purge. I have the receipt of our order as well. We don't know if
you have security cameras at the branch but if you do you will clearly see us coming back with the order and returning it. Unfortunately we did not want to
create a scene at the moment so we took the replacement and left which I wouldn't eat even if it was blessed at my holy place.
To top it when we opened the new packet to look at the food I felt like I was in one of the gulf countries with more oil than the food. I seriously
believe that strict action needs to be taken against this and a reasonable compensation needs to be arranged or else we would take serious action. If any of us had to consume this food and died who would be blamed?
Awaiting your response.

Ameen Syed Mohammad

Today I was faced with a choice, to either sit in at my office and order a delivery from a free delivery service. But I finally decided that I have been in the mood for KFC for a while now, so I got into my car to specially drive after my craving. When I got to KFC in Orange Grove, I placed my order with a lady called Bongake. She took my order, as it was just one meal order, she asked me whether I would like something extra. Appreciating her upselling skills, and trying to be polite, I decide to order some veggie bites aswell. She gave me the amount owing, I then counted my cash and was R 5.00 short of the amount owing, show I wipped out my Cheque card. Just to get a filthy dirty look, because it would mean more work for her to process, I guess. Once my card payment was approved she turned around to pack my order. I called her twice to tell her I would like to sit and eat, not take away. Her colleagues working on the other till heard me say that I will be sitting down, shook her head, after asking her to please ask Bongeka to please bring my order for me upstairs. Sitting down, now satisfied with my decision, I go on doing the bit of work I brought out of the office. Twenty minutes later, after still waiting for my order, I realised there must be something out of place. Just to walk down stairs to the counter, and there is my order. With Bongake standing behind the counter with a comment "Oh, there you are, I was looking for you". As a huge fan of KFC, this is now the last straw. After several times, recently, being treated with a no care attitude, I've decided that KFC does not need my business, from now on, I would much rather go to a take away restaurant that care. KFC DONT CARE!