KFC
reviews and complaints

I went to a KFC location in La Crosse Wisconsin at 8:45pm. My wife and I had been working in our yard for approximately thirteen hours and did not realize that it was after 8:pm. We were starving and have always considered KFC to be a treat when we go. The unfortunate side of this was that when I got there it was 8:45pm. The selection was almost completely gone. I couldn't get the 12 piece bucket that I was hoping for due to a lack of available product. I made an attempt to parcel something from what was available and continued to run into roadblocks. No biscuits, no white meat, limited dark meat, no possibility of mixing original with extra crispy, etc. I eventually was limited to the point that all that was available was an old dinner of tenders and three legs. This situation was aggravated by the fact that it cost thirty-seven dollars to get this sacrificial meal.
I do not usually complain, however, I feel that some sort of compensation is in order. I would be extremely pleased to get reimbursement via coupons for free food. I will not make the mistake of going after 8:pm again, but in my honest opinion, I think an establishment that serves food should be ready to serve what the menu offers, at least while they are open. No attempt was made to prepare more food, which I would have gladly waited. No attempt was made to reduce the price, due to having to settle, (numerous times) for something I did not come in for. No offer of coupons for the inconvenience was made. No apology was even offered for the inability to serve what I wanted.
I would greatly appreciate some sort of compensation, which I will leave up to you in hopes that you value your customers.
Thank you for listening and I await your response. Have a good day.
Robert Penfield

Dear Sir,

Hope this email finds you well.

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Just wanted to give my opinion. And I guess some of it's facts. Well really all of its facts. Stop by KFC on my way home for dinner, wanted to order The chicken strip bucket for around $22. I was happy with that price. I placed my order, and the lady said they were out of chicken strips. She didn't say they were going to make any for me, they were just out. So I said that's OK I really just want mac & cheese and mashed potatoes then. And I can get chicken somewhere else. I pull up to the window and the lady is talking on her cell phone the entire time. Not worried about a thing. I'm actually in retail, very poor customer service and no apologies for being out of chicken. I told them to keep the order and drove off. Went to sonic instead. Maybe some changes at this lowell Arkansas location need to be made. Thanks

I bought a meal in Washington Court House, Ohio. This is not the first time I have had a bad meal but this time it was the worst. The Fried Chicken I got was old, you could tell it had been leftover from earlier because it was cold and dry. Not only that but there was hardly any chicken and the skin was fatty. The mash potatoes. When my family took the first bites we notice there were plastic pieces in the potatoes. After fishing out all the pieces it look like someone blended a lid in the potatoes. I was going to call the restaurant and make a complaint but the last time this happened, we never got any response from them about the complaint. I am happy my kids are old enough to know that the plastic pieces were in there but I feel that if it was a younger child, they could have choked on it. I felt like I needed to let your company know what happened to our meal and that I wasted money on it because it went in the trash.

Ordered ten piece hot wings at the one on carraway blvd.. Birmingham ala. I was told it would be 9mins is that ok yes but that nine mins turned into 30 mins so I proceed to the window and asked for a refund oh they up we have them but we only have six would u like a piece of chicken in the place of it yes but the wait was ridiculous then the cashier and the manager was very unprofessional I'm very unpleased with my visit if someone can get back with me bout my complaints about the rudeness and unprofessional ness [protected]@gmail.com I'm angry [censor] hell

I had went to kfc in Kenosha, Wisconsin at, 8026- 39 Avenue. Store number
0556003.
I had went thru the drive thur at 5:54 PM. On June 18, 2017. I had order 3 $5fill ups. One the zinnger, then tenders and the last on the pot pie. Instead they gave me famous bowl. They didn't understand me and they never read my order back to me.
I got home and found this out. I had call them and they only replace one order. But our food was cold, rubbery, and hard to chew.
We go to this place and try to give them a chance to make things right, but they always misses up. They have kids that don't know how to do there job. I feel this place needs to change. I feel I don't want to eat your food anymore and go somewhere with better respect for the customers.

Hello, so I ordered KFC today. The one in waynesboro, Virginia. The quality of the chicken tenders I ordered was terrible. The chicken looks and tastes like it's been sitting out for hours. Also the biscuits are hard as hockey pucks. I don't go to KFC much, and I can I probably won't be coming by in the near future at all if the quality does not improve.

Restaurant #Q964014. Ticket #4868
I order the fill up box #5 and when I sat to enjoy the chicken was salty and burn. Was over cooked. And dark I when to the cashier rep and she just didn't reply. I understand that she has nothing to do.with the cooking. I been buy from klc since I was a child and wow this chicken was horrible. Just informing to take.action on this matter.

Today I went to kfc and ordered a $20 fill up meal . I wanted extra crispy they told me 20 mins wait . I said ok and waited . When I got chicken I went home to find out I wAited 20mins for nothing . The chicken they gave me was original.So I had to go back to kfc to exchange the chicken.
I never ever had to go back and exchange chicken before. Is really bad customer service telling you to wait and give you something you did not even order . Theres no comunication . Very bad experience wil never go back to that kfc store again and will never eat at kfc again.

Bought a gift card for my sister and brother in law in December for a Christmas gift. The Summersville West Virginia Kentucky Fried Chicken will not accept it at all. They have gave them the run around with it. I am very upset for losing my money for a gift that can't be used. My sister's name is Alma Danberry phone number is [protected] if you would like to call and talk to her. My name is Eva Hanshaw and my phone is [protected] or [protected]. If they can not use the card why let people purchase them. Code number on the card is 6095098888843181Ke

I placed an order for 10 hot wings at the drive thru and I paid and was told it would be 9 minutes so to pull up to the front and they would bring out my order. After waiting 20 minutes I went inside to ask about my order and the girl said it would be 3 minutes. After seeing another employee walking out with a complete order I asked about the wings and was told Brian forgot to put them down. No apologies as the shift supervisor was counting a register. Brian then came from the back and walked back again and didn't apologized as he was the one that took my order. I asked for my money back and they kept asking each other what happened and saying Brian didn't put down the order instead if apoloziging to the customer. Finally another person came from the back and apologized for what the others didn't do. I asked for the store manager and they said that she was off and their phone didn't work. They gave me her name and said again our phone doesn't work. The store is in Bermuda Dunes, .CA. Bad customer service.

Today was not the first time I was disappointed with my order, so I decided to give KFC another chance. Located 17585 Lakeshore Blvd, Cleveland Ohio. The order of today was a $5 fill-up, but I requested white meat, my preference. Once I got home with my order, I discovered the chicken was at least a day old, the Sprite or similar, tasted like water with a tad of lemon lime, and I got no cookie. Being a senior citizen and on fixed income, when I decide to "dine out" or get "fast food", I expect to get my money's worth. As I said, this is second time, and the first I had purchased a bucket, with not freshly cooked chicken.
Suffice it to say, I will not be buying again. Thank you.

The drive thru employee was very rude and in polite when I was trying to place my order and he was rushing me and telling that I get what I wanted and telling to hurry up. He was even ruder at the window when I was as trying to ask him why he was being so rude...so no I wouldn't want no one to experience the customer service I just experienced and I was just there in town visiting and on my out decided to stop there for something to eat...
Restaurant#C385002

I love KFC alot.My family loves KFC.
However, here in Mozambique especially Maputo, there is gross dishonesty and robbery by staff members.
When you make an order, they issue you a wrong receipt with an amount less than what you paid and tell you the computer has system problems..
They communicate verbally with the server who serves you your exact order but the recepit never corresponds with your order.
So they share the loot amongst themselves
This has happened on several instances.I once complained to a branch manager who told me he would handle it but just yesterday, it happened again.

i am a buisness owner.It hurts when buisness are ripped apart by selfish workers who still receive their salaries at the end of the month.
Not just one branch, all the branches of KFC i have been to here.You will always be given a receipt of less than the actual amount you pay but still get the right order.
So where does the other money go to?

First
I placed the order and I asked for two dinner box spicy with a rice (regular not spice) along with chicken pieces on it.
I received the order after one hour ( they promised to deliver within 45 min).
1- I called after 45 min to check the late delivery and a representative called Islam didn't apologize for late service and just informed me that the order is being prepared at the store !
I told him it is already 45 min then he said we are loaded !

2- I received a regular rice without chicken and when I called the customer service to complain, someone said wait I will deliver your call to the responsible one who called Ahmed who made me very very nervous by not hearing my case, just trying to prove that I am wrong.

I told him I would never deal with KFC again then he said okay.

I am writing to you because I love your product but Your staff don't!

Dr.[protected]@gmail.com
Order date is Today 7:51 pm

Thursday evening 14/6/17 I attended the Wynnum branch and apon arrival at the order desk was ignored for five minutes, when finally served by Thomas, i then waited a further ten minutes while multiple staff came and went but were doing nothing.Finally Thomas returned and started to pack my order, he again left and asked a girl to pack for him she agreed and with my families meal out on the bench she disappeared in the end Thomas finished packing my order apologised for the wait.
When I returned home the chicken which was supposed to be original was hot and spicy not what I ordered at all
I will not be using that branch or that company again

The closest KFC to where I live is on 39 north plank rd in Newburgh N.Y.. Every time I go there I order the $20 dollar fill up, and the chicken is always so dry and rubbery. It's very disappointing. The first time I complained and they made it fresh. The next few times it was terrible. I feel like the last few times have been a waste of $22 each trip. I shouldn't have to request what I originally ordered for a second time each time.

My family loves your product. Unfortunately 2 times in a row we did not receive our whole order. The prices to your product are too expensive to have orders come up short. I would hate to boycott your product as I have said my family loves KFC. Please make this right by us. Our last experience we purchased a 16 piece meal. We received on 13 pieces of chicken and also missing 2 sides. For $41.67 this is unacceptable. Please make this right. I am attaching a receipt as proof of purchase. Thank you.

On 6/5/2017 I went to KFC in Darling's, SC. First time in over 3 years I have been to a KFC due to past bad experiences. First the chicken was dry and over cooked. The biscuits were cold and very small. The mashed potatoes were cold and the gravy was bland. When did KFC stop using salt in their food? Worst meal ever. I had a 3 piece Big Box Meal white meat and a large sweet tea. I am not going to request anything. You should do what you think is proper to make this right.

Good afternoon sir/madam, yesterday i went to one of you outlets KFC Baung, Pengkalan Chepa, Kelantan. I went drive-thru since it's already near breaking the fast time. I ordered this cheese 3 rasa set A, add on coleslaw(L) and cheezy wedges. The worker who took my order also spoke a bit rude to me but nevermind on that since i assumed we all are very tired when it comes to the end of our day and since it's Ramadhan right now. When i went home and opened up the box to have my meal, i found out there's only one piece of chicken(and it was the smaller size chicken). I was extremely upset and disappointed that this happened to me. I am a KFC lover since for decade that i never miss to always try out your new offer when the ads shown. I am a very tolerable and have my integrity that i won't do public shaming and give the company a bad name. But i really hope that i will get any discount coupons from KFC to compensate for yesterday's bad service. I can send proof of purchase with the meal set picture if you insist. That's all and i hope workers in KFC will have a better attitude and aware of their job so that silly mistakes like this won't repeat again in the future. Thanks.