KFC
reviews and complaints

Last week I was in poland for a 1 week holiday from the 14th july till the 21st july. While we were shopping at galleria kazimierz in krakow, on monday 16th july (after 6pm) my 2 daughters phoebe grech & peyton grech (aged 10yrs and 12yrs) were hungry so I bought them 3pcs each of chicken legs from kfc.
3 days after on thursday 19th july late evening, both of them was admitted to zeromski hospital in krakow with high fever and abdomen pain. Several tests were taken and the results was that they had campylobacter jejuni... Food poison caused from chicken. My eldest daughter was weaker the her sister because she had ate all her 3 pcs of chicken and she needed to be operated as well cause the bacteria has inflammated her appendix :- (we lost our flight on saturday 21st as the girls were till in hospital for treatment and very weak. My husband and I ended up sleeping at hospital with the luggages as were were then without accomodation (homeless) as our apartment was booked till saturday 21st. The girls were out of hospital on wednesday 25th july afternoon and fortunately we found a hotel until our flight back to malta. It wasn't east to find an acomodation and a flight back as it was peak season. I have all the documents from hospital and even the sanity report. Your chicken has riuned our 1st family holiday as it was my daughters first time abroad and they were really looking forward. We ended up staying 2weeks in krakow instead of 1week and most of it we were in hospital or recovering in the hotel. We flew back to malta last saturday 28th july and the girls are still weak to ejoy their summer holidays or even swim this summer. My eldest daughter will have a big mark on her tummy for the rest of her life. I would like a compensation for all this cause it's not fair. Kfc should be responsible for his food espacially when it comes from chicken.in krakow there are so many kfc's and I really hope no other patients were sick like my daughters. It's really scary cause it could have been fatal! You should take your responsability regarding this issue. I'm sorry to say but I would never trust your chicken again... It was a real nightmare have 2 kids dead sick in 2 different wards and far away from you home country. Attached you will find some photos of the hospital documents that show that both girls had camplobacter after eating kfc chicken. Wiating for your reply.
Regards
Charmaine grech
Mobile no : [protected]
From the country of malta, europe.

We have 2 KFC's available to us. One in Greensboro, NC and one in High Point, NC. I have yet to go in and ask for butter and jelly for my biscuit and received both. They are always out of one of the other. Today, they had jelly (surprise) but no butter. Isn't there anything corporate can do to "encourage" proper ordering of biscuit supplies ?
I like to eat my biscuit last with butter and jelly to act as a dessert. I ALWAYS know they will be out of one or the other and most of the time it is jelly.
In addition, I found a hair, not a feather, in one of my 4 wings. I ended throwing that wing away and didn't ask for another wing.
The store in High Point rarely cleans their tables off. One must set at a dirty table if eat-in is preferred.
Ir seems to me that these restaurants need help.

If I do not receive my pay check this will become a law suit Christin, Rohan .i have serval witness for all of the abuse that comes out of Kfc and in mr Rohan market including past employee are willing to right statement .i took physical abuse mental abuse begging pregnant .i will contact support everyday and you have 2 days to have my paycheck Wednesday morning I will be in the court house

I went in at 8:45 on Friday, July 27, 2018 to order a family meal. The cashier named Macy stated the restaurant was closing at 9 pm and couldn't serve any more chicken. I told her the sign said the dining room was open until 10p and the drive thru until 11p. She still advised couldn't sell anything but tenders that were already made. Jasmine the manager came over and was also rude when I asked why I received a small container of gravy after paying for a large. So now I drove 30 minutes to get food for my family and have 10 tenders and a small gravy to try to feed 2 adults and three teenagers. Will not go back to Cadiz KFC. Word of mouth can make or break a business. Might want to get those two under control.

Ordered $56 worth of food for my family only to get called a [censored] and my food thrown in my face at the drive thru by the manager along with [censored] water being shoveled out the door NASTY chicken wasnt cooked all the way it was so soggy got a family meal chicken was super small never asked if i wanted original or crispy just gave me what she wanted she had No teeth in her mouth clothes was so dirty amd she is a manager she looked like she was Hi off drugs the store was so hot inside had alot of flys in the store and No soda only water the back door is always wide open so when u go thru drive thru u can look right into the store and OMG after people see the way the back looks they leave the drive thru this store is beyond NASTY NEEDS TO BE SHUT DOWN OR BETTET STORE MANAGER THEY JUS DONT CARE THERE REVIEWS ARE TERRIBLE went in the next day to speak to the higher up boss only to find put that she jus started and told me to come back in 30 days to get my replacement food i dont want my food replaced i want my money back I WILL NEVER EVER EAT THERE AGAIN I THREW all my food out wben i got home cause [censored] water then the attitude then my food thrown at me called a [censored] who even trusts the food after that not me wasnt given that nasty chicken and super duper small biscuits to my kids the biscuits got super small i think they are cutting corners on that one needs to be looked into trying to stretch the stuff or not ordering the food for the store the right way she was a white skinny chick and her daughters work there also and was throwing [censored] out the window like what kind of customer service is that im too done with this store i dont ever want anything from KFC again not a good experience at all then reading all there reviews they all say the same thing nasty store rude employees chicken not cooked right would like to be compensated for my food i dont want a replacement its Nasty and wait 30 days for What i spent $56 on food and the service was bad and the food was bad said they couldnt give me my money back [censored] i will get a attorney if i have too i will not have my food thrown in my face i will not be called a [censored] by a manager at all please feed back will be Greatly Appreciated [protected]@gmail.com

I reported the KFC in Burleson and received a $5 voucher. Thank you for the voucher you sent on July 5, 2018, but that is not the purpose today. I used to say this location should have it's franchise pulled. I am now writing to tell you that their franchise should absolutely be pulled.

My friend arrived at this location about 6:30 P.M. today and was told that they did not have any chicken. He then asked for pot pies and was told they did not have any pot pies.

How in the hell can a KFC be out of chicken and still be open? This would be a great location for the next Undercover Boss to be filmed.

even now I still love your recipe and will continue to buy your product...that said, I decided after a few months to purchase the $20 fill up this evening, 25 jul 18 at the orangevale ca kfc...very good deal...I didn't mind the length it took to get up to the drive thru, 2 people in front of me and thought they were slow at ordering...when I got to the com I was put on hold a longer time than I was use to on other occasions, which then I knew there was complications inside the building...after ordering I got to the window and first impression was the longggg hair, yes in a pony tail, but still swirling around and even the tattoo's on neck and arms, which to be honest, the long hair and tattoos gave me pause to eat there, but I put that aside and paid for my food and went home...I was asked if I needed the receipt and at that point I didn't think I would need that...valuable lesson, I will get a receipt from now on...anyway, my husband and I sat down to eat and I took a couple bites on the chicken leg and I had a hair in my mouth...now you can see where my concern was when paying for the food...ugh...needless to say I didn't eat anymore...I will not ever frequent that kfc...which means I will have to go a greater distance if I ever get in the mood for your food! too bad...

I live in Va and I came to the KFC in Oxford NC on [protected] ordered a 5 dollar box... when I got home to eat my food I didn't even have the side order. The food was dry and didn't taste good at all. I had ordered the thigh and leg special and they didn't have any legs in the orginal so I to settle for 2 thighs. This was the worst service ever. They are normally good, I don't know what happed this time. I will never order food from here again.

This visit was the second visit, at this same location where they were stocked out of something.
The first visit, they were all out of white meat. They asked if the could substitute dark meat. Which was fine for us. However, you don't get as many ounces of meat that way since the breast is a much larger portion.
This last visit, I placed my order, and when the associate presented it to me, she said "we are low on plates" "our truck hasn't come yet". What? Eat
an 8 pc. meal with potatoes/gravy and coleslaw without a plate? I told her she at least had to give me some small bowls. Which she then did. I am glad we were 2 adults and didn't have children in tow.
The ticket# for the latest meal was #3826, rest# G135346, Waterloo NY, on 7/21 @ 11:53 AM. I didn't save the first receipt. Your food is great, but these things should not be happening. At the very least, ask your customer if its ok before you ring up the order. It may NOT be ok.

I want to know why KFC restaurants in Pocomoke, Maryland and Salisbury, Maryland do not sell hot wings anymore? I don't think it's fair that I have to travel almost 100 miles to get hot wings when I live onley 25 miles and they don't sell them. I really believe you need to rethink this. I also don't think it's fair to advertise a product and you can't get at all locations.

2 weeks ago I went to the KFC in Excelsior Springs, MO. I had ordered 2 large cole slaw with my meal. When I got home the cole slaw was spoiled and I had to throw it away. Then on Saturday July 21, 2018 I went to pick up dinner. I made sure I tasted the slaw before I left. The employees were standing around the corner watching me. I wanted extra crispy and for some reason it wasn't available. They were out of condiments and the seating area needed a good cleaning. I won't be going back there.

My husband and I went to the Sulphur Springs Texas KFC on Saturday July 21, 2018. The store is new to Sulphur Springs so we wanted to try it. It has only been open for a month or so. We arrived at about 6:30 in the evening. The front lobby was dirty all over the floor and my husband sat down at one of the tables and had to have an employee come over to wipe it off. We attempted to order a $20.00 fill up and was told they didn't have coleslaw (6:30 in the evening). We told them we wanted to eat in and they packed our food to go and we had to ask for plates (were given to us but were dirty). Looking into the kitchen there was food and chicken lying all over the floor and the flies were everywhere. We stayed to eat our food, although I was not sure we should. The entire time we sat at the table eating, the employees in the kitchen and the counter were loud visiting, laughing and cutting up. I don't know if a manager was on site or not, but a young man with green hair came over and asked if everything was okay. He seemed to be the only one who knew anything about the kitchen. An older lady employee went outside with two bags of food and came back in with one and gave it to someone in the restaurant. It should never have left the building. We love chicken and were looking forward to having a new place to get it. My husband was disappointed that they did not serve original recipe chicken or rotisserie chicken like some of the other stores. Please let someone know that things need to change. We had a KFC in Sulphur Springs many years ago and it went out of business. I don't want to see this happen to them. Chicken Express is just down the road and we eat there often and have not had this issue. Thank you for your time. Carol Atkinson, Winnsboro Texas

I live in Arizona it was approximately 9:15 pm..I just got off of work go inside your store ( 40th and Bell, Phoenix, AZ) the employee stated that there is a couple of pieces of chicken left and their not going to cook anymore ..Is this any way to run a business and yes I am upset. This is NOT the first time this has happened at this location..If your not going to serve anymore food then close the lights and put the closed sign out..

The attached picture is of a Nashville hot chicken sandwich combo meal. From the advertisement it looks like the sandwiches some speed doused in the hot sauce, however my sandwich looks like it was barely touched with the sauce. When spending a dollar more for Less food, I expected to have with the picture represented! I will most likely never order this meal again due to the lack of service and food quality.

I have gone to the KFC in Brandon MS 3 different times in the last month an a half. I went today about 4:30 pm. All I wanted was a 12 piece meal like I always want to get. But now 3 times I didn't . Today I just walked out. I work 9 hour days an sometimes I don't feel like fixing supper. I'm raising 3 grand kids with no help an will be 61 in sept. We love your chicken. But since you moved out of Pearl MS I have to go to Brandon or Richland just to get it. There is no reason for this at all. I'm in retail so I know how to get the job done. I want be back an I will let My friends and family know not to go to that one. Thank You for your time.

Stopped to get $20 fill up and my total was 25 and change and all the cash i had was 20, so I gave the cashier the 20 and was you g to pay the balance with my debit card. There was hesitation and I realized she had went to get the manager and then I was informed that the total cost had been put on my debit card.

No apology or offer to correct the mistake I was given my order and cash and card back and the window was shut in my face!

#1. If the cashier didn't know how to do the transaction she should have asked before putting the whole amount on my card.

#2. The manager was very rude, all she asked when she came to the window was " What do you want to do now? "

KFC needs to train their associates in customer service just as much as anything else!

My grandson And I were visiting in PA. Our friend took us to the KFC in Exton, PA. I have never had such poor service. I believe it would be adventagious to sent a secret shopper to this facility to see if there is anything that could be done. Our friend wanted crunchy chicken but was told it would take 10 minutes before she could get some. She ordered something else. We then had to return to the counter because the order was incomplete. Items were missing from not only our order but there were others we watched return because their orders were incorrect.

I ordered a $5 fill up #5 and #6 and was given a #7 instead of #6. I pulled back around and told the drive thru worker about the mistake and she stated, "I heard you say a #7". I pulled up to the window and she handed me a #6, with an attitude. No apology whatsoever. I told her she did not hear me order a #7 because I ordered a #6 and had she repeated my order back to me we wouldn't have been in this situation. She then smarts off with the comment " my job is to get you out of here as quick as possible and I had other customers waiting". Which was not the case because there was nobody behind me in the drive thru. I've had many years of customer service experience and attempting to put the blame on the customer, when it was clearly not my fault, is definitely not the right way to handle things. The employees name was Morgie.

Wednesday July 18 2018

At or about 8:00 pm
Employee was moving furniture and sweeping quite aggressively...dirt was flying as she swept and the noise she was making while moving furniture was ear piercing. She finally got around my table and made a screeching noise with a chair which had us grabbing our ears...I jumped and told her to please stop...she seemed agitated for the rest of our stay...she shouted a snarky remark as I left that the whole restaurant could hear. The employee seemed to be a hard worker but rude to a fault. Our meal was ruined. I'm not going to say I'm never going there again because I love KFC...but we don't get over there often enough so this experience was more than disappointing.

I went to JFC this afternoon around 1:00. I stood at the counter for over 10 minutes and was totally ignored. Finally a young man cane up to the counter. He said, you might want to go someplace else because we are too busy to wait on you. We have other customers and I'm helping get their orders and don't have time to take yours. Even if I did, you won't get it for a very long time. He then turned his back on me and walked off. The 3 customers waiting for their orders were so surprised at this young man. He was so rude that I walked out and several other customers followed.I will not go back to that KFC ever again. They need to retrain their staff and teach them some common manners.