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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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S
5:39 pm EST

KFC employees and service

I went to the Kentucky fried chicken on 132nd in Omaha Ne and specifically asked for fresh chicken in my "Famous Bowl) due to the fact I had surgery on my mouth so anything hard or too crunchy is excruciating so that's why I requested fresh, but when I got home; 5 mins away, my chicken wasn't even chicken it was the hard crunchy pieces of batter that was thrown on top and I ripped one of my incisions open; I'm PISSED! The other MESSED UP thing was my husband & son got the same thing and w/no chicken just crunchy batter pieces; SO DISAPPOINTED and ANGRY that we spent so much money on a meal Nobody could enjoy! It's SAD that fast food use to be inexpensive & you got your money's worth and now it's EXPENSIVE & the amount and quality has went to crap!

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Y
9:40 am EST

KFC kfc family meal

Went through the Wareham MA KFC drive thru and ordered a 12 piece family meal. They got the 3 sides correct and the biscuits, but upon opening the chicken bucket there was only 8 pieces (2- legs, 2- wings. 3- thighs and 1- breast). I paid almost $40 for a meal that didn't include all that it was supposed to. Please make sure you hire people that can tell the difference between a thigh and a breast, and are able to count at least to 20. Talk about being displeased and feeling ripped off!

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12:35 am EST

KFC 5 in 1 - chicken rice box

Hi,
This is to inform regarding the product we bought from your branch situated at Viviana Mall, Thane. We had ordered a 5 in 1- chicken rice box on 26th of Jaunary, 2018. After consumption of it my wife had some burning sensation in her stomach along with acidity and later she vomited in the late evening. We are sure that this symptom developed after the consumption of the food which we had ordered from the KFC as she was fine before that.

We request you to kindly look into this matter and resolve the issue at the earliest.

Kind regards,
Dr. Nilesh Bhise.

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A
6:20 pm EST

KFC my food, I paid almost 15 dollars for no reason

I went in and told the girl i want a #11 which is 3 tenders popcorn chicken, mash potato, cole slaw the tenders had to cook so i couldnt wait so instead of the three tenders i said can i get chicken i order 4 picese grill chicken. When i got home all i had was 2 picese of chicken potato slaw bread 4 burnt grilled chicken almost 15 dolllars i go there everyday but im not going back

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10:05 am EST
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KFC chicken not completely done

I recently bought a bucket of chicken from the KFC on hillcroft. The chicken was not completely done.. the breasts were pink inside..ND the thighs were full of fat. I paid over $40 for the meal.. my son got a stomach ache ND threw up later that night. Although I went to the same KFC before ND was dissatisfied.. I decided to give it another try because KFC is my favorite chicken.. I've been eating there for years ND I used to really enjoy it.. that was back in NYC.. since I've moved to Texas.. it seems as though the quality has gone down.. IDK.. maybe they should take more time preparing ND cooking the chicken. I Waisted $42 on a full dinner that no one enjoyed.

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M
10:14 pm EST

KFC food quality and bad cheating staff

Yesterday (23 Jan 2018) I bought a family meal (21 pieces) from KFC AlDabab branch in Riyadh, Saudi Arabia.

I asked for fresh and they said I will have to wait. I waited about 35 minutes and took the order.

When I went home, the food was very very bad. They clearly cheated me and gave me re-heated dark pieces black to the bone. We could not eat!

Today I am going to back to complain and ask for refund.

Please share this message with as many as people possible to be alert and dont get deceived by bad staff.

This was not first time. Before two weeks we ordered online 12 piece bucket and they delivered 6 wings in that bucket

I don't know this because the staff is bad or because KFC is very bad company with very bad policies. If they train staff well and take touch decisions when employees cheat customers, how can staff dare to cheat customers?

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11:11 am EST
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KFC service and food

I picked up a 20$ fill up on Tuesday, Jan 15th, 2018 at 519 pm store num j7188318 5437 hwy 90 mobile, Alabama ticket number 1542 I went thru the drive thru and proceeded home. I didn't notice Tuesday evening but on Wednesday when we had left overs I noticed there was no breast in the box. We were given 4 thighs, 2legs, 2wings. It slipped my mind to call on Wednesday because school was out in m mobile county and I was dealing with my sick child as well. I remembered on Thursday to call not expecting a complete order replacement but to have at least the 2 breast replaced I spoke with the manager named Prince and asked me if I could return the order. I advised him I lived 30 minutes away and do to the circumstances that would be impossible. He advised me that do to new policy that I would need to bring the entire order to be replaced. It would have been no problem if I lived 5 minutes or ten minutes away.but the fact that I live 30 minutes away, the schools was already being closed the next day so to ice and freezing temps would have definitely been an issue as well... I normally pick up dinner here at least once a week and order the same thing. Previously I've had no issues when I have called and spoken to the manager about my order. The last time I had issues the Cole slaw containers (4)I ordered was half filled. I spoke with a gentleman and had no issues replacing them. Thetime before I had issues with biscuits being to hard.no issues replacing biscuits...I do apologize for the late complaint but this is an issue that needs to be addressed. You cancontact me via email or on my cell. My email address is Vrknight121612.[protected]@g mail.com my cell number is [protected].

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9:50 am EST
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KFC customer service

The manager of this K.F.C. / Delphine Goldie, is by far the rudest, most disrespectful person I have ever had the displeasure of interacting with, out of any fast food restaurant in our town. The way she cusses at her employees is degrading and down right mean. I have a friend who watched her physically shove an older guy who wasn't finished, out the door! Because it was closing time! Everytime I come through the drive thru at night this so called manager will be in her car smoking marijuana with her boyfriend who just so happens to be the kitchen manager. It's not hard to tell what people are smoking when it's done in plain sight! She is constantly firing her employees if they don't bend to her every need, and want. She has just fired one of my friends because it's her day off today, actually this happened about ten minutes ago... but just because it's Sunday and my friend is on house arrest and can't just leave anytime she wants and has to stick to the schedule her case worker has. She has fired another employee just because his girlfriend is sick and was supposed to work and couldn't come in, but because he had other plans on his day off and couldn't come in to cover her shift... he was fired! This manager was even caught fixing employees times on the schedule because they were on the clock longer than expected. So for example, she has made sure that they quit getting paid by a certain time even though her employees are still in the restaurant closing. I cannot understand how this person still has her job!?! A drug screen should be administered.

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6:59 am EST
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KFC service

Hi I was in KFC store florida, 3 days consecutive from this monday I was purchasing a meal from them, I was using my debit card to pay for my meal, I gave the cashier the card on my surprise no pin code was requested but I received a sms stating that the transaction has been processed. I asked the cashier how so cause I have puntched in my pin code he told me is my card it doesn't request for pin code. Tuesday and Wednesday same transaction happened, i even told the cashier infront of a store manager that this is my first time experiencing such and I really don't like it. Last night I went to an ATM to withdraw the transaction was unsuccessful even when I changed to different banks. Today I tried to swipe at fishaways my card was declined by my the machine. I had no choice but to go my bank which in nedbank, they told me that the cashier has damaged the card and cashier's are always trained that they have to punch in the debit card and swipe the credit, so I was advised that your cashier has damaged my card. I had no choice to do a new card on a penalty fee of R130.

The card was still new I did in the last week of December 2017, so this is my humble requested could the KFC finance department kindly pay back the damaged cost, I know that is within the best interest of managers to proper train their staff members. I can't suffer or lose R130 because of an untrained stuff.

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3:15 am EST
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KFC provided raw meat with blood and argued with us

This happened in Sri Lankan KFC branch in Kottawa city. https://www.facebook.com/KFCSriLanka/?fref=mentions

In this video going viral but many blaming the customer who video recorded that.

https://www.facebook.com/sampath.udasri/posts/10215104302628880

Many others supporting him saying if this happened another country the place will be sealed.

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5:29 pm EST
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KFC chicken tenders

I really like your chicken tenders. Why can't I purchase only tenders, potatoes and green beans without a drink? I like to take my food to go and drink water from my home. I don't like to be forced to buy drinks with my meal. You know as well as I do, it's just a sly way to make more money off of your customers. I refuse to do business with a company that doesn't give me a choice. You need to remember... I am the customer and I refuse to buy a soft drink that I don't want. Then I tried to buy only 6 tenders to go with other things that I was cooking at home. KFC refused to sell me just 6 chicken tenders without forcing me to buy a box of potato wedges to go with it. Whats the deal? Don't give me your meal deal pitch! I don't want to hear it! People should be able to walk into your place of business and buy just one chicken tender if thats all they want.
With that said... I finally went up the street to your competitor and they were glad to get my business. And you know what... they sold me exactly what I wanted. If you ever decide to sell only tenders, I might do business with you again.

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JKWilliams
JKWilliams
, US
Jan 04, 2018 10:26 pm EST

Drinks are almost always a rip off - and, yeah they all charge ya through the nose for that drink and make you buy it or just pay double for whatever it is you want. So stupid. I quit KFC because their chicken is now almost $2 per piece. In addition, the names of their offerings sounding like something referable to feeding inmates or slopping hogs. You ain't selling me something called "Fill up." And what's this "share" thing? I don't share. I'm not a socialista. You want some? Get your own. But the worst part is that now, you only get 6 pieces of chicken for $10 instead of the 8 pieces you used get for $9. They changed the name - but, hey...I did the math. You can have it.

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L
6:59 pm EST

KFC ridiculous wait time in drive thru line

On 1/3/18, I was in the drive thru line for at least 36 minutes when I got to the menu board, waited another 15 minutes before the cashier got on the speaker to say please wait... told her I was waiting for almost an hour, when she rudely replied that they were busy, no apology for the extensive wait time, waited another 15 minutes (she never came back to get my order) . This is extremely poor customer service. Hopefully this store can do better by their loyal customers in the future.

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11:02 pm EST

KFC rude, close early, leave you at the window, always out of everything

Every time I go they're either closed early, rude, don't have anything u order and the manager go along with it.ive reported it several times and nothing happens.its ridiculous..this kfc is on Fayetteville st in Durham nc..needs new management or be closed down.ive called the main office and I've noticed the same workers are still there so nothing has been resolved.u pull up to the drive thru and they just look and you and never come on the loud speaker to take your order.if they do come on the speaker everything you order they say they don't have no matter what time of day or night it is.i went in to order bc no one never took my order and I ordered hot wings and the cook said he eating and he not cooking any hot wings right now.now what kind of business run their company that way?Everyone in the store needs to be fired for not doing their job and just being plain out rude.shut the store down if the business don't want to make money

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4:40 pm EST

KFC my food

The 12 piece original chicken that I ordered was absolutely disgusting. The chicken was old, dark in color to the bone, very dry, and the taste was bad. The crew that I bought the chicken for concurred with this description. Additionally, I spoke with the store manager, and he was defensive, minimized the issue, and argumentative. The store manager insisted that what I described could not have possibly happened because the cooking oil is always fresh. I do not have to lie about my experience. I plan to never go back to KFC. Thank God that there are many restaurant options available to eat. A good manager would have looked for solutions to quickly resolve the problem.

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pobarjenkins
Minneapolis, US
Dec 31, 2017 5:07 am EST
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Did you ask for a replacement or refund?

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6:39 pm EST
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KFC incorrect order again

The last 5 times at least, our order has been wrong, and sometimes the items unedible. This happened again tonight at the drive thru in the Spruce Pine, NC restaurant. I usually call, but I'm tired of that. If I had employees like the ones they have, they would be fired. The receipt was correct, at least, this time, but the order entirely wrong. I am completely tired of dealing with such terrible customer service. This store needs to be watched and inspected constantly, until the employees are capable of being professional.

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9:38 am EST
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KFC manager and 2 cashiers

On Dec 26 2017 at Around 6 pm
Myself and My Aunt went into the KFC on Willson way in Stockton CA. We ordered got our food and was getting ready to leave my aunt checked our food she was missing her Mac and Cheese she asked one of the employees for it the young Girls responds was you did not pay for it my aunt said yes I did tried to show her the receipt the young girl just walked away my aunt called out to the cashier and the cashier told the young girl she did pay my aunt at this time was a little upset we drove home started to get ready for dinner and our chicken was old and dried up so now my aunt was so upset after spending over 40+ $ we drove all the way back we got their all hell broke loose my Aunt was loud which I don't blame her you know but the cashier Manager and some other employees all ended up in an ugly verbal argument with my Aunt one of the employees looking like she was ready to hit a 62 yr. Old lady telling her I don't give a [censor] I don't like my [censor] job they could fire me you [censor] old [censor] the manager was not able to control her employees.

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5:06 pm EST
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KFC did not get what I paid for

I stopped at the drive up window of KFC on Central Ave in Hot Springs, AR on 12/24/17 to buy the 20$ fill up meal special. They had no biscuits so I chose the potato wedges.
They were very hard and cold. There was no white meat only dark which my husband won't eat. One of the pieces was raw. There was no cole slaw which I thought we were getting. want refund

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2:29 am EST

KFC product - regular fried thighs

On Wednesday, Dec 22 2017, I purchased 6 original thighs, a Large Coleslaw and 2 Biscuits. My total was $16.76 at the 2802 East Ledbetter Dr location in Dallas TX. My ticket #3606 and was @ 5:14 pm. The service was nice on such a Cold, Rainy Day.
But I would like to let the Corporate Office know:
1) there is too much breading on the Chicken
2) and the pieces are very greasy!
I placed a thigh on a folded paper towel and was horribly surprised when ... in a few ... the paper towel was completely saturated in grease.
I've purchased Chicken at this location before but something has changed and believe Companies need FEEDBACK from their customers.
Thank you for the opportunity to let you know of my experience.

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Update by Customer03
Dec 24, 2017 2:33 am EST

Kentucky Fried Chicken [KFC]
Kentucky Fried Chicken [KFC] Contacts & Information
Posted: Dec 24, 2017 by Customer03
Product - Regular Fried Thighs
Complaint Rating: 0 % with 1 votes
Contact information:
Dallas, Texas
United States
On Wednesday, Dec 22 2017, I purchased 6 original thighs, a Large Coleslaw and 2 Biscuits. My total was $16.76 at the 2802 East Ledbetter Dr location in Dallas TX. My ticket #3606 and was @ 5:14 pm. The service was nice on such a Cold, Rainy Day.
But I would like to let the Corporate Office know:
1) there is too much breading on the Chicken
2) and the pieces are very greasy!
I placed a thigh on a folded paper towel and was horribly surprised when ... in a few ... the paper towel was completely saturated in grease.
I've purchased Chicken at this location before but something has changed and believe Companies need FEEDBACK from their customers.
Thank you for the opportunity to let you know of my experience.

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1:36 pm EST

KFC complaint about your branches at karachi pakistan

Dear Concern
My name is Avinash. I'm regular user of KFC. But mostly facing many complaints regarding your services. Couples of times I place a midnight offer. But I got the answers that we can not provide the service due to internal branch close issue. My event totally devastated due to your [censor] services. There was an anniversary at my home. And all program is not going worst due to your Miss management. I would like to inform that they do hy give us service on take away as well as delivery. Kind have a look into this matter otherwise the remaining branches will be closed if they continue their services like this
Thanks
Avinash
+[protected]

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2:07 am EST

KFC orders, staff

Hi im here in port stephens NSW Australia. I have previously contacted KFC here but nothing ever gets resolved. My local KFC is a joke. Orders always wrong, missing meals and told to us by Management they dont train their staff. Salamander Bay NSW Australia. I really think they should be looked at because it really is pathetic. We live 15 minutes away and have to drive back there just to collect what was missing that should have been correct the first time. I dont want to be contacted by Salamander Bay Store because quite frankly it is like talking to a brick wall. I have been contacted on multiple occasions by them and 2 years later the store is no better. Same order mistakes and missing items to be told that wasnt correct. If you order and pay good money you should recieve what you pay for. Please Please look into this Store. This was my so called Chicken Caesar Wrap ?
Thank You
Robyn Maher
[protected]@yahoo.com.au

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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