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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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L
9:54 pm EST
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KFC the food, the cleanliness of the place, and no napkins available for customers at all with our order.

I ordered 2 fill up boxes for $10 and a 2pc meal for 3.99, I asked if I could have two biscuits instead of the sodas and the girl anallelim said ok, when I got home their was only 1 biscuit that was already included with the meal and the girl said they had no napkins available, the chicken was greasy and tasted old, and the two pot pies were mushy. My sister ordered the 3pc cod fish meal, and 4 biscuits, the fries were old and she was only given 2 pieces of fish that seemed as though they had been sitting for awhile, yet it took nearly 10-15 minutes to give us her order. None of the workers had gloves or hairnets on and the place was dirty, also the employees had sodas laying around behind the counter. I will not ever patronize your establishment and will also let my friends, family, and anyone I run into about this establishment. What a waste of money . I'm very disappointed because kfc use to be a household name back in the day. Thank you for your time.

My ticket # is 4470, My name is Linda Benavidez-Abeyta, [protected], the date was today 2019-02-04

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S
6:22 pm EST
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KFC 30 min wait for chicken

I have been to this store many times I arrived at the store at 6.15 to night and was told that they had no chicken to fill my12 piece just chicken they told me that it would be a wait I asked how long it took him 6 min to come back to tell me 30 min wait I am sorry I would like to know at dinner time you run out of chicken. I have been in the restaurant business for 35 years and never had this happened to me and it should not happen to anyone

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M
8:20 pm EST

KFC bar

I recently visited for the Senior Buffet at this place of business. The spoon for the green peas was down inside the container and was not easily reachable from the front of the salad bar. I had to go around to reach it and was read the riot act from one of the employees for being on the "wrong side of the bar". I told him the spoon could not be reached from the other side but was ignored. The bar is not marked as such either.

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K
1:40 pm EST
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KFC famous recipe

I don't know what happened to the "Famous recipe " but it has not been the same as it was 5 years ago. The chicken is smaller, the recipe has either no flavor or too much. You need to go back to the "Famous recipe " you are known for. It's really sad you have lost so many customers who grew up with you.
My kids loved the chicken and gravy. But they won't eat it anymore and neither will my grandkids. You made changes and they are not for the good.
My name is Kelly House and I live in Reno. Grew up in Illinois.
Something needs to change back to the original taste.

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M
4:25 pm EST
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KFC chicken

Portions of the chicken are shrunk in size .. such a rip off for the expensive price we pay .. and the gravy taste like water and flour no flavour at all !

Very very disappointed .. pretty sad when you order a bucket and there's only half of it full due to the chicken pieces getting smaller .. can't barely feed a family on a bucket of chicken like we use to !

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W
2:30 pm EST

KFC service and food.

Me and my wife visted the establishment at ordered 2 5dollar fill up boxes, didn't have original recipe only have extra crispy chicken 🍗 so fine we will have it, got home and it was a little bit extra burn crispy, have had three bad experiences at this location in the past year 2018/2019 .Love KFC but this location needs help with customer service, to busy for customers.I will not eat there again, not sorry William Fielden 2110 Harvey st Knoxville, Tn 37917

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Update by William Fielden
Jan 31, 2019 2:32 pm EST

KFC 2918 N Broadway st 37917

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A
4:46 pm EST

KFC specials offered on television or on the internet

i have been to the santa maria restaurant located at 2205 south broadway twice and have been very disappointed. on the first visit i asked for the $5 pot pie fill up. they didn't offer it. i purchased a pot pie and using the receipt i submitted the survey for the free offer. i returned to the same (and only kfc in santa maria) and asked for the free crispy colonel sandwich with the purchase of any drink as offered on the receipt. they didn't sell any crispy colonel sandwiches at all. i purchased a pot pie and on the receipt it states if i submit a survey i can get...ready?...a free crispy colonel sandwich with the purchase of any drink. WHAT KIND OF BAIT AND SWITCH IS BEING OFFERED HERE? i'm glad there is a popeye's chicken nearby. i really enjoy the pot pies and chicken at kfc's but this experience has really soured my experience with kfc.

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J
4:17 pm EST

KFC kfc chicken

I use to buy KFC regularly, then all of a sudden the chicken is not KFC s recipe.I can make better chicken myself. I am not sure if its just the location or if it is whomever makes and sends the coating. It is tasteless and last time I ordered it wasn't even fully breaded and was dripping with grease. The cost for a bucket of chicken is not cheap and I am very dissapointed in the quality and taste of the chicken.

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R
2:34 pm EST

KFC chicken

We just went to the KFC on Teasley Ln in Denton, Tx. The Original recipe chicken I ordered was not that. No herbs and spices at all. No flavor . Chicken was very greasy and looked nothing like original recipe but also wasn't extra crispy. Won't go back for seconds there. Now know why the place was empty at barely 1pm. They closed the KFC that was close to us so we drove over to the next closest. We think you should close this one and build one near Corinth, Tx as we miss the KFC we enjoyed going to.
I also alerted staff that the restroom toilet was full of hand towels and my husband said the men's room urinal was the same way. Sad!

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B
3:12 am EST
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KFC food

On saturday january 19, 2019, i went to kfc to get a 2 piece white meal. I ordered the crispy and when i got home it was the original. The chicken was cold. It had no flavor. The mashed potatoes and gravy was nasty as well as cold with no flavor. This is the first time i went to a kfc and i was disatisfied..I hope that this is resolved before i decide to return.

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C
7:10 pm EST

KFC disgusting

One of the girls took our order at the window while the other girl took an order at the counter. We ordered two biscuits and they told us they were out of them. Then the girl from the front register went and grabbed a biscuit with her bare hand, no gloves or nothing and put it in the box for the man up front. Then they tried to tell us that we did not pay and we showed our receipt. Worst customer service ever!

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D
11:04 am EST

KFC service at bishop lavis kfc cape town

I bought a 9 peice at Bishop Lavis KFC Cape Town and what i got was 4 nice pieces and 5 pieces of coated bones .This is not the first time it happened and im thinking of never buying KFC again cause that kind of service is unprofessional and i work hard for my money to blow it on KFC COATED BONES😒. Fish and Chips would have been cheaper and better

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Tameryn Tamson Swartz
, US
Oct 27, 2020 9:27 am EDT

On the 23rd October i bought an 15piece chicken in bishop lavis got all the way home to leonsdale and found a 12piece bucket

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C
6:12 am EST

KFC online ordering and food quality

On January 18th, my husband and I placed an order -i ordered the barbque 2pieces leg/thigh, potato wedges, and Cole slaw. Hubby ordered the original chicken legs, 1 Cole slaw and 1mac and cheese. My dinner was leaking on the other boxes. We did not get the wedges, but we had 2 extra Cole slaws, 2 extra Mac and cheese. I do not like Mac and cheese at all. My chicken was horrible! I've never had a meal so awful. We also attempted to use a coupon we got from GrubHub for $12.00 off. Well that didn't work. It was good till 1/31/19.. used the chat to get help with the incorrect charge. I was told it would be taken care of. Not confident in that answer. I'd like a 100% refund . I don't hold grudges so I'd come back at some point. Just need this matter fixed

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S
12:32 am EST

KFC box master

So i bought two box masters at KFC last night and I decided to open my order before I got home. The finger-like tiny chicken nugget was apparently the correct chicken used and the supervisor insisted that everything was done correctly. I waited for them to correct the order but what is more frustrating is that it came back the same. I had no choice but to request a refund. I will never ever set my foot at KFC and I will make sure my family doesn't too. Customer service is very poor and I never thought false advertising existed at KFC. I have never seen a box master with the ingredients so tiny and lined in the middle of the wrap. I could literally wrap everything that was inside with a quarter of the wrap

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R
10:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

KFC kfc meal

On Jan 16, 2019, I went to KFC in Albany Oregon to order the $29 special. The server advised me that it was all dark meat. My wife does not like dark meat. I then asked about the $20 special. She again stated that it was all dark meat. I then decided that I would order the $20 meal and supplement it with two chicken breasts. When I got the order home I realized that something was wrong. There were two extra thighs and no chicken breasts. Also there was no individual container of gravy. The gravy was already poured over one of the mashed potatoes. Furthermore, as your chicken is considerably more expensive than others, we have always viewed KFC as a special treat. I noted that the chicken (all of it) was much smaller pieces than we had ever gotten before. I hope you will respond to my complaint. Like I said before, KFC was always a special treat for my family. Now, I don't know if I will ever return or not. Thank you for your time.

Sincerely

Richard Hooton

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D
9:50 pm EST

KFC are you serious!!!

Me and my husband decided to get some dinner. We go thru the drive thru, order, pay. Then the lady at the window says she needs us to pull forward. That they had to make my tenders fresh. Which is fine, 4mins & fresh tenders... Fine. There isn't anyone inside and drive thru is dead. Well... 4mins turned into me getting OUT of my car and walking in to get my food. Walk in the restaurant, not a soul to be seen any where. Get to the counter, there's some dude setting on a bucket playing on his phone. And dude just standing there chilling. And the lady was taking a order at drive thru (keep in mind this is the ONLY car that has came thru after us) She had my food in hand. But after 10mins plus of waiting, I'm in there. I really wish there was another KFC closer, cause I most definitely wouldn't go back to this one. This review is coming after numerous times of them. Not getting order right, cold nasty food, didn't receive food, etc... This place is pretty sad. My husband told any employee as we were leaving that he needs to get off his phone and get in there and get there [censored] together. The employee's response was "Who you talking too..." He was the only person out there, like for real. Rude service... Please build another KFC. Or get better management or something in that place.

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F
2:22 pm EST

KFC poor service and food

I will definitely not reccomend the KFC in capetown, soneike I pic mall . I am not writing this after one visit to KFC soneike but numerous visits over a period of 2 or 3 months and I got to say it is by FAR the most pathetic kfc or even fast food outlet that I have ever been to. long waits in the drive thru, badly and tasteless prepared food. clueless staff. I honestly don't know why people are still supporting them.

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12:23 pm EST

KFC customer service/food

I went to the Kentucky Fried Chicken in New Haven Ct on whalley avenue, I received the worst customer service and also the worst food I order a 3 piece breast and wing a 5.00 special and a 5 piece wingette the wings was so cooked up up could not tell if it was the drumstick or the wingett the other chicken seemed like the other chicken was there from yesterday I went there on 01/14/19 at 7:30 pm. this is not my first this has happened 3 times in the last month I don't even want to go back to this one it took them 20 minutes to fry the hot wing when they told me it takes 9 minutes I think they need extra training at this kentucky fried chicken, there was no one around they all where gathered in the corner while am trying to find out what going on with my food.
I wish I had taken pictures of this food it was horrible we had to throw it away.

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6:10 am EST
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KFC staff attitude and getting the order wrong

At the KFC in Korsten the lady serving us was impatient and rude. We went to the KFC in Gelvandale and they got our order completely wrong. And we still sitting in the hot sun for fifteen minutes waiting for our order. And the staff is sloppy and slow. Disgusted...it is now going to the half an hour and we still waiting with no assistance. The staff is not sympathetic or even apologising.

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J
7:55 pm EST

KFC tax on tax

I visited the local kfc tonight and my total before tax was 23.00 dollars with city tax of 3% and state of 6% the total should have been 25.07 but I was charged 25.11. After some figuring they added the 3 % to the 23.00 which is 23.69 and then charged 6 % of that adding tax on tax. Would you look into this and have someone set there registers right

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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KFC contacts

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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