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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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2:40 am EDT
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KFC late delivery of food

I have ordered online via www.kfchk.com for a bucket meal and got my confirmation in email. It is stated there that my order will arrive at 14:12 of that day and will take 80mins. So I waited for it to arrive at the specified time. I understand that their restaurant might be busy because it is a sunday and i am willing to wait 80 mins. as indicated. I waited for the time but wasn't delivered on time. I think 80mins. is long enough for them to prepare and deliver the food on time including traffic jam and business of the store. But the store where it is coming from is not that far from my place and may only take 10 mins. from one point to another. I am complaining because this results from a poor management. How can someone deliver late when 80 long mins are already allotted and the store is just close by? If there is expected heavy traffic, why not take other routes or leave earlier to get things delivered on time? This is not acceptable. By the way the store manager's name is Heidi Ho Yuen Lok. And she is very arrogant and sort of not good in speaking to customers.

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2:09 pm EDT
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KFC bad delivery service

KFC's delivery service seems to be taking a downswing, as whenever we place orders, we find one thing or another missing. Last time it was a whole meal, the second time low-quality cheesecakes with half the ingredients absent - both times, I let it go.
However once again, they delivered it, this time conveniently missing out the cookies.
Needs action, or shall face lost customers.

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Taylorh2
Aurora, US
Mar 27, 2013 2:48 pm EDT
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Wow! KFC delivers in other countries?

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1:33 am EDT
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KFC delivery charge

I ordered a bucket of chicken yesterday for $24, i was charges 5 dollars for delivery on my bill plus taxes it came up to $31, ti gave the delivery guy $40, he was like ok see you later, i told him " i need my change"...so he pulled $5 out of his pocket and said ok, here you go. and i kept waiting for the rest, so i said "listen i already paid $5 for this delivery", so he told me that the company kept it all and that he needed the tip so he refused to give me the rest of my change. and walked away. Having to pay almost $10 for delivery is just ridiculous, i can take a taxi to the store order my chicken and come back for that amount. Why should i pay $5 for delivery to KFC at all if the driver demands a $5 tip as well. i will never order online again.

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7:58 pm EDT
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KFC bad food

Our last three visits to our local KYC have been terrible. The people who work there are very nice however the food is terrible. We didn't eat any of our food tonight because the chicken was dry as paper, the corn was dry, etc. It is convenient for us therefore we decided to give them chance after chance but we will not be back. It makes me sad for a co. to go down like KFC has.

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Amanda B Brown
Lorain, US
Feb 01, 2010 12:15 pm EST

I went to KFC on Columbia road in Westlake Ohio and I ordered Original Chicken and my friend ordered crispy. The breading for bothe the origianal and the crispy appeared the same and it was awfull. It did not look or taste at all like the original chicken or the crispy. It appeared as if the better was messed up and they sold it that way. It was a terrible experience and I am highly dissappointed.

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jon Harmon
Lillian, US
Nov 05, 2011 7:26 am EDT

8:00pm on a Friday night, my wife, my daughter and I stopped by the KFC at Mobile Highway and Michigan to have dinner.. I've always loved KFC chicken and several of thier sides, but tonight I ordered the 'Delicious Sandwich', my wife smartly ordered the two piece chicken, w/ a couple sides and my daughter had an easy KFC snacker w/ mashed potatoes, but I unfortunately had the 'Delicious Sandwich' which consisted of a burnt piece of chicken breast on a squished bun, w/barely melted cheese and old bacon... I only mention this to also mention my potato fries, which were so burnt and overcooked, the potato inside was almost non-existant, not to mention dried to complete oblivion.. I do not understand, because after thirty years of decent chicken service, the last few things I've tried, (especially my last service) was totallly unacceptable, well, it makes me think, maybe KFC should stay with what they know, chicken, but that's just me, if you have other complaints about 'your fast food' please acknowledge your patrons by changing yourselves back to what you know, chicken, because obviously you've taken on too much... Thank You.. I really do love KFC, at least the old one! Thank You!

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7:58 pm EST
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KFC woman in need of new uniform?

I went into KFC tonight 1-2-13 for my family's tea and noticed a young woman who's.name badge said 'Kat' she had a top button missing from her shirt which I thouggt was bad enough until she turned around and I realised you could actually see her white pants through her leggings and she wore her hair in a ponytail, which was qyite long, swinging around over peoples food. I would have been less shocked if I had seen her on a corner in sheffield but this was KFC! Please do something about your staffs uniform as it was very distasteful.
Many thanks

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8:23 am EST
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KFC driveup charge

On January 20, 2013, I sent to a KFC in Mobile, AL (J718281) to make an order. I had no problem wtih the order itself. But, upon checking the receipt, I noticed a "driveup charge" of $.30. I'm thinking, "They are charging me for using their driveup?" I asked the employee waiting on me about this. She said it was "stipulated." I said, stipulated where? There was nothing on the order window advising me of a driveup charge. She became irate and called her manager. The manager said the charge is to defray expenses. Again, I asked to defray what expenses. She told me I was free to file a complaint at KFC home office. She then told me I had to leave because I was holding up the line. Irate, I went home and filed a complaint at the KFC web site. KFC has yet to respond, almost a week later. Either they have this driveup charge as a part of their policy or they simply are not consumer friendly. I advise everyone to contact KFC to explain this driveup charge.

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Paul Vance
, US
Jan 26, 2013 9:12 am EST

The charge is the SALES TAX; their system just calls in "dine in" or "drive-thru"...same as you pay everywhere else. But you're from Alabama, so we wouldn't expect you to know that, or understand it if you did.

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12:59 am EST
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KFC employee attitude

I want to make a complaint about your employee named syikin (KFC outlet nearby Seberang Jaya petronas) is not customer friendly. When I went through the drive thru to buy KFC products, employees who take orders as if forcing me to place an order with a rush. It makes me less happy with the attitude of your employees. The way he communicates is also very severe. I hope the KFC can give courses on how to communicate well with customers. Thank you.

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11:40 am EST
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KFC outlet manager with poor working attitude

Seriously this is the wrist and ever service provided by KFC outlet at mutiara damansara Tesco extra branch!
For god sake if she is not aware of the promotion please said so rather that accused and confronted customer with her annoyed voice even from the distance where my family members could have heard so!
I am came from the service industry also but I do wonder what kinds of customer service quality does you all provided or even no minimum requirement on hiring process?!
Worst scenario is other counter staff had even better service quality than her! Her staff even told her promotion that had which she insisted that promotion has been expired for week ago!
Frankly speaking I ain't that desperate of having this product somehow my family member teenager like to having it otherwise I seldom step in nor eating KFC!
I was being told by my family members that saw advertisement on tv last night in regard of on going dinner promotion that was the reason we were reached there at 5:45pm (same as their wall clock) guess what when the wall clock click to 6pm I try to place my order for dinner promotion only being told by a polite staff name Amir that their cashier system still indicating 12 Mins behind actual time?! Ironic isn't it, which I don't him but someone to be fully responsible should be the outlet management staff. However he did mention if waited till actual dinner promotion would have better deal that ala carte order. Thought for another 12 more mins of course why not, I also wanted to find out what kind of promotion are they running also.
Unfortunately when he time is right friendly staff Amir is no longer there I had no choice to have approached so called senior staff or manager (refer to the attachment) based on the color of shirt vary from others.
Me: may I ask what kinda of dinner promotion are you having it now?!
She: no dinner promotion, we never have any dinner promotion! Shouted
Promotion has been ended week ago!
Me: ok! But I heard from your staff Amir mention that should have better deal for this dinner deal?! I am confused now, what can I have then?!
She: this is the one we are having for the set from 6pm-9pm value at rm 9.95+
Me:huh!? Ok then no other choice I could get then.
After taken my order back to my seat then I were starting to having my dinner, this so called manager flip over the promotion board as of dinner promotion, when I saw it this is exactly what I wanted to have set with chicken 2pcs, rice and drinks!
Ten u went to confronted her again:
Me : I thought you said there is no more promotion for dinner except for the one I had?!
She : Yes! The promotion has ended week ago!
Me: then how are you going to explain for this promotion of dinner treats?!
She: you said dinner plate 50%! Shouted loudly!
Me: I had never mention ever in fact I were asking what's kind of promotion do you have?!
She : No! Then what do you want?!
Her crew on next counter: she did meant for dinner treats!
Me: what else could I get!
She: if you want to order wait for another 15 mins as this promotion not ready!
Me: then why were you showing this promotion when you guys are not even prepare and ready!? Starred at their wall clock 6:30pm which should be ready by 6pm!

Should you or should you not either send her for another intensive training or really consider her to be your biggest ever asset to your company!? With dot even have a simple and essential courtesy of listening an understanding customers needs and requirement before action!?
Sorry to say that I was supposed of having intention of doing a huge order from your end a day after to celebrate my colleagues birthday party but due to your end don't even bother and hacked care attitude hence I had decided by given others to earn for Ye share.
Maybe to you all losing a customer meaning nothing to you but hell ya! This would be getting worst than ever!
Please don't even bother of doing much promotion since you guys are not ready to earns monies rather than accusing and insulting customers in public!

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Joe A. Gayan
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Oct 05, 2007 12:00 am EDT

I noticed on commercial for KFC, there was a family, but you chose nor to include a father. Why not? It was an African American family and there was no father figure.

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KarlK
Omaha, US
May 03, 2010 4:24 am EDT
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Maybe the father was working? Maybe dead? Or maybe this was one of the 9% or so single-parent families. In any case, your complaint has no merit.

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5:34 pm EST
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KFC mgr complaint at store 1814

I frequent this store at least 2x a week. Every Time that I go to the store, Jill the server is so good with customer relations, good with sales, and suggestive selling, friendly, courteous, kind, and always a big smile. She's the kind of employee that anyone would appreciate to have working for them. As a matter of fact, once I establish my business, I might approach her and offer a job. The reason that I would do that? Because the manager, AMAL, has no people skills. She's rude to her staff, never smiles, always looks grumpy, moody, in may not be her fault, but she comes across with very poor people skills, and frankly, after witnessing how she treats her staff, I would never work for someone like her. She's the kind of person, that should be behind a desk all day, and not have any interaction with the customers, or staff.

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1:07 pm EDT
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KFC roaches

I visted this KFC on occasions. The service is horrible. Also to top it off I went to get a Wednsdays special. There was a ROACH in my food. The management team was very unprofessional and wanted to provide me with another plate of food. However the service was horrible and it too entirely too long to get my food delivered. I was very disgusted and demanded my money back. This store service is horrible and they are very unsanitary!

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Mrs. Vicki O.
, US
Jul 18, 2010 9:41 am EDT
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Do not eat here. They have roaches. I walked in a couple of days ago and I saw a couple of roaches running around. I walked out, disgusted. My friend had the same experience a few days prior. Too bad she didn't tell me before and save me a trip. I will never eat at another KFC ever again.

little running beer
little running beer
Mojave Desert, US
Oct 31, 2012 5:06 pm EDT

YUCKO!

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9:54 pm EDT
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KFC racial harrassment

Went through the drive thru at Fort Carson, Colorado KFC and while I was scanning the menu option a females voice came over the intercom and asked me for my order. I was not ready at the time and i told her to give me a minute. I heard her say, "That's why I don't like black people. What the hell! It is her job to take my order and not judge me. Did my voice tell her I was black? The manager did not do anything. They really need a class on ethics, harrassment of all forms and customs and courtesy. She is lucky I did not get out the car because this BLACK female would have kicked her *&^% and taught her a thing or two about respect.

Apparently, this is an issue that needs to be address before it gets out of hand. I know for a fact not many African Americans is going to tolerate such disrespect.

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Idocare
Washington DC, US
Oct 21, 2012 12:00 am EDT

How was dinner?

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4:25 pm EDT
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KFC abusive management

A restaurant run by one incompetent reprobate after the other. When a group of unqualified, parsimonious, unethical, immoral lowlifes band together to run a business, this is usually the result. The exorbitant waiting hours for orders coupled by the fact that they aren't even prepared right in the first place are enough to close this place down, but add abusive managers into the mix, and this KFC/Taco Bell becomes nothing short of toxic. In a faltering economy and a poor state like Vermont, one would think employees would be eager to hang onto their jobs, but the Brattleboro KFC/Taco Bell is always hiring...maybe because they can't seem to acquire any longterm workers. It took this place several complaints, harassed teens, and tears until they had no other choice but to terminate a blatant narcissistic pervert from their management team, but I can assure you the countless tales that will haunt that restaurant remain alive and well. Of course, the remaining managers who refuse to do their jobs or treat employees with respect remain on board, perhaps because someone hasn't tried hard enough to stand up to the indecency that permeates this business. When countless serious complaints are made against managers, and the owners simply appease past employees with $50 gift certificates instead of taking proper action by terminating degenerate staff in a timely manner, they become just as liable in the long-run. If it takes state intervention and a legal team to give this place its necessary adjustment, then so be it. Do not eat here and fund these complacent, vile excuses for human beings.

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Update by rfcnet57
Sep 30, 2012 8:48 pm EDT

Actually Cary, that's how I talk in person, and it's also how I write. Where I live, those words are deemed standard, not "thesaurus-worthy." I do apologize that I can't get down on your level and speak simpleton, and I would encourage you to step away and stop sticking up for your degenerate class.

Update by rfcnet57
Sep 30, 2012 4:26 pm EDT

This is an updated version of a prior post. Hopefully I caught all of the typos. Thanks!

Update by rfcnet57
Sep 30, 2012 4:19 pm EDT

*acquire any. Sorry for the typos, my vision is to blame. Blah.

Update by rfcnet57
Sep 30, 2012 4:13 pm EDT

fund*

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The Lidman Foundation
The Lidman Foundation
Lewisville, US
Sep 30, 2012 4:29 pm EDT

Don't worry, "Just plain Brenda" will remind you if you didn't.

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3:42 pm EDT
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KFC poor hygiene

I went to the Bognor Regis KFC with my daughter in law and three grandchildren today(30th august 2012) as a treat.When we entered the premises, we found all the empty tables covered in food and rubbish and we had to clear a table ourselves using wet wipes.Only one young man was trying to serve and dish up all by himself.By this time 6 people were behind us and no one serving 2 people walked out.In the back ground who looked to be a manager was just pottering about not even attempting to help.Fair dues to the young man, who was working very hard.But thumbs down to the manager.A lady finally came out to help, but was more interested in looking after he own children who were running around causing a problem.Is there a policy about having your own children on work premises whilst on their shift?As a local I find this unacceptable and wonder what impression they are giving to tourists.Please make our outings more pleasurable in the future.Yours Mrs.Sally Hall.[protected]@hotmail.com 9 york gardens Littlehampton west sussex BN17 6EY

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6:22 pm EDT
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KFC rude and confrontaitional

When told you can order just chicken & biscuts but when you go to pick your order up and they tell you biscuts don't come with it you have to pay 2 for a $1 and when told what was told to us they were rude and non apologetic and very very rude from the get go and i would like to also include i worked for this particular KFC and won the 1986 Silver Dollar Award for excellent customer service with a mystery shopper and i got a perfect score and our main concern was our customers as it should still be to this day but the employees at the resturant i am referring to do not try at any length they just want you to move along and when questioned about the service they are down right rude and that is being polite! I called the resturant and all they could say is thats thier policy when i worked there the policy was to take care of customers I thought this was our goal and i say our goal because i was actually very proud to work there i hope that someone will do something about this because i wont continue to go to this resturant as long as i'm goin to be treated as some non important customer i have spent much money here and unless something is done about the treatment and attitudes towards all customers i will not support this establishment and i will make sure my Family & Friends don't either and i was born and raised in this town and i know everyone here and i will make sure no one visits this establishment again until i get an apology and some type of reimbersment for the very bad service i recieved. Now i'm not trying to be difficult but wrong is wrong and every employee in that establishment was down right rude and that's being polite And they are there only for a pay check! You should treat each and every customer with the utmost respect this is their store #H060001 and the phone # is [protected] if i do not recieve any response then i will know where this community stands but i can assure you i have a family of 8 and we order out atleast 2 or more times a week but i can assure you if something is not done about the the workers and their down right impoliteness we will not visit this establishment again and i'll make sure none of my Family & Friends do either this is not an empty threat we have put up with this far to long! Yours sincerily hopefully a continuall customer my # is [protected] my Address is 2133 Martin Luther king Jr HWY Kingstree S.C. 29556 i hope to hear from someone very soon or i will start a petiton or pickett KFC in Kingstree S.C. something really needs to be done about this and it needs to be done yesterday Thank You!

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5:38 pm EDT
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KFC not good - loose motion

Yesterday I brought 1 party meals from kfc-jebel ali br. At 12.30. Pm but it is not tasty and the chicken is very old and 8 staff they are suffering loose motion and stomach problems. My contact details-gregory - [protected]

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KFC insect in food

On Sunday dragonfly was in the collard greens. The manager, Chris Meachem, was made aware of it. He was very indifferent about the matter. He stated that the insect had to have come from out of the can. The manager refused to remove the remaining collard greens from the bar. The owner, Minton Hester, was called and message was left with his family of the incident. Mr. Hester did not return my call.

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KFC drug usage

The Manager of this KFC has been picked up and taken to the emergency room on many occasions for Herion overdose. He also has had the police at his home and continues to use and possibly sell Herion. I know for a fact he takes many pills and other things yet continues to have to small children involved and also keep his job since he is a boss at this Kentucky Fried Chicken. You can check the medical and police records. Someone needs to do something because if he goes in to a crazy rage and hurts employees and customers this would be a terrible thing for our community. I feel it is my job as a medical bi stander to report it to his coporate headquarters because calling the Tomah KFC wiull only get him and he is the boss. Someone needs to stand up and stop his Herion usage and pills and everything else. Before someone is seriously injured.

A very concerned citizen

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11:17 am EDT
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KFC - ebt food card

I visited the above KFC to use my EBT card The store had a huge sign on the ordering desk stating that they accepted it After I ordered they stated that that would only take my cash part and did not accept the payment from the credit part I use my cash for personal items so a friend paid for me with cash On the receipt they showed payment as AMEX with no...

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KFC bad product sent

received a bad deal from you yesterday, when i ordered the food in Sharjah, UAE. It felt that i was eating the chicken from a local burger shop. The coating was over cooked and taste was bad, i have taken pictures of the chicken and i am attaching the same. I thought of making the post public, then it would be a negative factor for your company. It was sad that you deliver such bad food to homes, i had better experience when i visited your store in sharjah citicentre last week and couple of occasions before. But this is not acceptable.

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bloved
Toronto, CA
Jun 11, 2012 7:00 pm EDT

You did make the post public. This is a public website.

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9:38 am EDT
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KFC customer service

Hi i am Sudeesh(mobile number: [protected])...living in Bangkok...actually i did face so many times different different problems from KFC customer Service(service number : 1150)...but this time they did cross the limits...i did order for 10 WingsZabb(175 Baht) at 9:40 pm they have given 45 mins target time..but they did call after 1hour and saying delivery boy came to ur house and knocking the door but u r are not opening the door...then striaghtly i did ask what address u has reggistered i received no reply for this then immediately changed the words delivery boy brought wrong order have only 4 WingsZabb and some other things so it costs 220 Baht..i said no then she told so i will send to correct order after 30mins means i have order at 9:40 and they want to send at 11:30 then i did ask only one thing what kind of addrress u maintain ...with out given the reply phone comnnection lost...mmediately i did call to her ...some other person pick the call i told please give the person to whom i did speak..said 1min i did wait 3 mins no reply and i did get any calll from any one...so i have to use KFC customer service or not if they are behaving like ...with out giving the reply if they escape..if i did order at night means that i am hungry if they want to send at midnight what is that mean...even i am speaking harsh still they are not giving reply what is the meaning of this..fell very bad for the bangkok KFC service 1150

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Update by sudeesh
Jun 02, 2012 10:15 am EDT

I did written mistake in the abover conversation(i have written tha i am speaking harsh ..it should change to i am not speaking harsh)

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kelly
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Nov 10, 2008 6:56 am EST

waited for 30 minutes in the drive through only to get to the window and be told that there was no chicken ready and it would be 15 to 20 minutes, i asked why we were not told an rudely spoken to by the staff an the windows slammedin my face . no appilogy for the inconvenience or nothin just rude staff an bad customer services

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HUMAN GUY
Pekin, US
Jun 29, 2011 5:48 pm EDT

KFC PEKIN, IL - HORRIBLE EXPERIENCE
HERE IS A RUNDOWN OF MY EXPERIENCE ON 6/28/2011 AT THE KFC IN PEKIN, IL. I ENTERED THE STORE AROUND 7:00PM. THERE WERE 6-8 PEOPLE IN LINE: AN EMPLOYEE, THEN AN ELDERLY MAN, THEN MY SELF, THEN, BEHIND ME, WAS A GROUP OF SENIOR CITIZENS. AS WE WAITED IN LINE THE GIRL OPERATING THE REGISTER WAITED ON THE EMPLOYEE AHEAD OF ALL THE ACTUAL PAYING CUSTOMERS. ON TOP OF SERVING AN EMPLOYEE AHEAD OF ACTUAL CUSTOMERS THE GIRL COULDN’T FIGURE OUT HOW TO APPLY THE EMPLOYEE DISCOUNT TO THE EMPLOYEE’S ORDER. AN OLDER WOMAN (EMPLOYEE) CAME OUT AND SHOWED THE REGISTER OPERATOR HOW TO DO THIS (WITH AN ATTITUDE). UPON WAITING ON THE EMPLOYEE THE OLDER LADY (EMPLOYEE) PUT TRAYS ON THE COUNTER WITH SOME ANNOYANCE AS IF WAITING ON CUSTOMERS WAS RUINING HER NIGHT. MEANWHILE THERE ARE ABOUT 2-3 PEOPLE STANDING UP BY THE COUNTER WAITING ON DRINK CUPS THAT THE REGISTER GIRL FORGOT TO GIVE OUT. AS THE EMPLOYEE EXITED THE LINE LAUGHING ABOUT THE REGISTER OPERATOR’S INABILITY TO DO HER JOB THE ELDERLY MAN IN FRONT OF ME APPROACHED THE REGISTER. AS HE WAS ORDERING I INSPECTED THE BUFFET, SINCE THAT WAS THE REASON I DECIDED TO EAT THERE. ALL THE FOOD WAS SPARCE (NO MASHED POTATOS OR CHICKEN!) AND, THE DRIVE THROUGH GIRL WAS FILLING DRIVE THROUGH ORDERS FROM THE ALREADY SPARCE BUFFET! AFTER ORDERING, THE REGISTER GIRL TOLD ME THAT I HAD TO WAIT FOR THE OLDER LADY EMPLOYEE TO GET MY TRAY READY. THE OLDER LADY EMPLOYEE WAS NO WHERE IN SIGHT. I STOOD THERE FOR A FEW MINUTES UNTIL THE REGISTER GIRL FINALLY GOT ME A TRAY. I THEN ASKED ANOTHER GIRL BEHIND THE COUNTER IF THEY WOULD PUT OUT MORE POTATOS AND CHICKEN. THE GIRL I ASKED IGNORED ME AND THE GIRL WHO DIDN’T KNOW HOW TO USE THE REGISTER INTERJECTED AND STARTED TO EXPLAIN TO ME HOW THE BUFFET KEPT THE FOOD WARM. CONFUSED, I TOLD HER I JUST WANTED POTATOS AND DIDN’T CARE HOW THE BUFFET WORKED. (VERY AWKWARD). I STOOD THERE FOR A SHORT TIME WONDERING IF THEY WERE GONNA REFILL THE BUFFET AS THE LINE BUILT UP BEHIND ME (OTHER CUSTOMERS WHO ORDERED THE BUFFET). AFTER ACTING LIKE THEY DIDN’T KNOW IF THERE WERE ANY MORE POTATOS AVAILABLE THEY FINALLY PUT SOME MORE OUT. I FILLED MY PLATE. I THEN HAD TO MAKE A SPECIAL REQUEST FOR CHICKEN. (I HAD TO ASK FOR CHICKEN AT THE KFC BUFFET!) I THEN PROCEEDED TO EXIT THE BUFFET LINE WHEN I NOTICED SOMETHING WENT WRONG AND THE ENTIRE BUFFET FILLED WITH WATER (ALL THE FOOD WAS FLOATING IN WATER!) NONE OF THE EMPLOYEES KNEW WHAT WAS GOING ON. IN FACT THEY SEEMED AMAZED BY THIS REDICULOUSNESS (THEIR REDICULOUSNESS!) FROM ENTERING THE STORE UNTIL I SAT AT MY TABLE IT TOOK 20 MINUTES (FOR A BUFFET ORDER!) I SAT DOWN ATE MY ONE PLATE OF FOOD THEN ATTEMPTED TO RETURN TO THE BUFFET. THEY NEVER DID REFILL IT. THEY JUST DRAINED THE WATER. 7 PEOPLE WORKING AND NO ONE REFILLS THE BUFFET, KNOWS WHERE THE POTATOS ARE, OR UNDERSTANDS WHY THE BUFFET IS FILLED WITH WATER! I LEFT MY MESS ON THE TABLE AND LEFT THE STORE, NEVER TO RETURN. MY 3 PREVIOUS VISITS TO THE STORE WERE ALSO BAD BUT THIS WAS THE STRAW THAT BROKE THE CAMEL’S BACK.

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Cranky Old Lady
Mills, US
Jun 30, 2011 6:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

You tell him Recon & Brenda as always you nailed it my dear, Wonder if this fella that laughing calls himself Human Guy will like the Senior Citizens Or the elderly when he is one? Maybe he should invest in some cookbooks & learn how to cook so that he can eat at home and not be so irritated by the people who have as much right to be in that KFC As he does. This fella should'nt even be allowed in Public.

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Recon
Edewater Park, US
Jun 29, 2011 6:37 pm EDT

Another ### that feels they have to use caps to get people to look. CAPS ARE RUDE...[censored]. I hope they pissed in your potatoes

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kathy Packman
Sault Sainte Marie, US
May 06, 2009 11:06 am EDT

I am not able to print your coupon for Oprah free coupons for your grilled chicken.

Kathleen A. Packman
36j@sbcglobal.net

KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

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