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Kay Jewelers / awful treatment

1 United States Review updated:
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Treated my girlfreind as if she was a leaper. I had sent her in to have her jewelry clean, inspected and tighten. Plus she had snagged her tennis [diamond] bracelet at work. The clasp was bent and the 2 black girls just looked at her and gave her the 3rd degree . Wanted to know why she would wear diamonds to work. She is an asst. mgn. @ a drug store. Then the *** guy comes out of the back and ews and ahs. About taking it off. I didn't care if it broke THAT IS WHY I PAID FOR INS. on her diamond necklace, earings, ring, and bracelet. Well the little fellow was able to get it off without breaking it, rebent it and he was done. She left without getting her stuff cleaned inspected, of the 3 ###s working there. Nobody knew how to pull my account up w/ my Marks & Morgan credit card and find info of my ins. I also don't like the way they bill interest first. It was a pain in the ---- to get credit back as I paid all my purchases off early.

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  • Ed
      22nd of Nov, 2008

    call their customer service number and your treatment will be addressed by the district manager and the store manager. you are right about the esp/insurance plan. without a receipt, it is somewhat difficult to locate the information without accurate information. and yes, they could use your account number to pull up your account, but even then the system will only show account history back as far as a year to two years in some cases. if you have the esp plan, it will pay for any repair work to restore the piece back to wearable condition. it doesnt matter whether she wears it to work or not, she should be able to wear it and enjoy it without worry. thats what the guarantee is for. good luck

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