Kmart Corp. routinely enrolls customers for AUTOMATIC refills, whether they refuse this service or not. The company has a software application that searches each store's prescription database and switches the patient profile to AUTOMATIC refills & billing even if the pharmacist opts the person out of this. This is the corporate practice! Additionally, the computer system under corporate control TELEPHONES patients at home to remind them to pay for their prescripts up to 1-2 weeks after the prescription has been purchased. Corporate HQ is aware of the tremendous number of complaints from customers, but they refuse to remedy these practices because they believe these increase the number of prescriptions filled and enhances sales figures.
There is more to know. I am aware of one pharmacy that stores medications (insulin, other cold items) in a refrigerator that does not work. As long as the latest batch of medications to be dispensed are placed in the working fridge an hour or so before use, the company refuses to spend a few dollars to keep the medications cold as specified by the FDA and federal law. This results in loss of potency for many items, including insulins. In turn, this may lead to a doctor’s visit for poor glucose control (because of bad insulin) and further prescriptions for more expensive types of insulin or other glycemic control medications (i.e., more business & sales).
While most all large pharmacies have standardized "E-Script" software that allows doctors’ offices to send a computerized prescription directly to the pharmacy computer, Kmart software is the only of the large chains with software that is incompatible with this safety service. Worse, Kmart "encourages" their pharmacists to promote their "E-Script" services to patients and doctors offices in order to appear to be state-of-the-art. The truth is that each E-Script received by Kmart usually produces 6-7 separate prescriptions in the computer that all contain errors. Pharmacists are expected to pick and choose what they "guess" is the most likely correct info for each piece of information. E-Scripts never arrive without multiple errors---which is unacceptable under FDA regulations, state & federal laws, and it contrary to accepted standards of professional practice.
So much more..."secret source" generic drugs are shipped to pharmacies without a paper trail. Fraudulent insurance billing practices (bill for one product and dispense another), etc. and an array of other ongoing violations.. How does Kmart Corp. handle suggestions to help correct these dangerous deficiencies? They threaten and attack anyone seeking to make their customers happy and safe. This is a slap in to the face to the entire USA public by Kmart Corp. and the regulatory government agencies. The government offices will ultimately inform anyone that seeks assistance with these matters that the agency must protect the PUBLIC, not individual persons who constitute the public. The government agencies act to protect the large business with complete ambivalence to the hazards and harm caused to American citizens who trust the government to protect them.