[Resolved] Just Answer Lawyers / taking money out monthly
I asked a question in June and agreed to pay £13. but the following month of July, and August, they have also taken £13.I want them to cancel, but they say I have to guarantee a further £28 to get an answer.My next course of action is going to be a signed dispute form with Capital One.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
JustAnswer Customer Care's Response, Mar 01, 2011
I’m very sorry to hear that you were unhappy with the service. I was unable to locate an acocunt using the informaiton that you have provided so, I have sent you a private message so I can work with you further to locate your account.
Please let me know if there is anything else I can do.
JustAnswer Customer Care's Response, Mar 19, 2011
I was able to pull up your acocunt using the informaiotn provided and I have sent you a message regarding the refund which was processed.
Let me know if there is anythign els ei can be of assistance with.
JustAnswer Customer Care's Response, Aug 13, 2013
I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately.
You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.
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