Juno Online Services’s earns a 2.7-star rating from 0 reviews and 30 complaints, showing that the majority of internet service users are somewhat satisfied with connectivity and customer service.
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unauthorized charges
I received 2 charges to my bank check card, each in the amount of $14.95, from UOL Juno Online. These charges occurred in November and December 2009. When I called UOL Juno [protected]), they asked for my contact information so they could locate the account, which was for internet service. I gave them my telephone number but they did not have it on file. However, they were able to locate the account using the credit card number they charged. The info they had regarding my address did not match my current home address and when I asked them to tell me the address they had on file, they refused.
After locating the account, they told me that the monthly internet service that I was paying for had never been utilized and they then admitted that, because of this, it seemed as if the account was created fraudulently. It seemed to be a complete surprise to the agent, though. The agent told me that she was going to immediately cancel the service and refund me $14.95. When I reminded her that I had been charged that amount twice, she had to put me on hold. When she came back, she said they would credit me the full amount but it would take a couple of billing cycles to see the reimbursement. In any case, I'm going to notify the fraud department at my bank right now.
The complaint has been investigated and resolved to the customer’s satisfaction.
request for cancellation of acct.
I canceled my Juno account in August 2009 ([protected]@juno.com) however, my email address is still receiving messages. I asked that my account and site be canceled, please stop any and all message from coming to the site.
I do not wish to have a free account which is what customer service reported my having. Please stop any account being my name on Juno's site.
The complaint has been investigated and resolved to the customer’s satisfaction.
I abandoned my juno email account about two years ago. I called and asked them to please cancel the service and the charge as i no longer used it. the next month the service charge returned to my account. How can i get them to stop charging me for a service i haven't used in two years?!
awful service
I was among the first Juno free email subscribers- they sent me a postcard about 12 years ago, promising me free email for life. I thought that was a great deal- I'd have a stable email address even if I changed internet providers. My email address was short and simple, easy for me and others to remember.
On September 27th of 2007, I got home from work, attempted to log in to my juno account - got a message that username/password could not be found. I tried different browsers - nothing worked. I searched Juno's site to find out how to get help. The only option was to pay $1.95/minute for technical support. I feared that someone had logged in as me and changed my password, so I called the technical support number to get help. The technical support representative got all my information and then told me that my account had been cancelled, so she could not help me. She could not tell me why my account had been cancelled. She gave me a website address that would walk me through getting my account restored and also gave me an email address to write to - [protected]@support.juno.com . The website I had already been to, and if you couldn't login, it was worthless. I wrote to the email address and this was their response:
'It has come to our attention that you have been using your Juno account in a way that violates our Service Agreement and Acceptable Use Guidelines. Such abuse of our service is grounds for termination of your membership.'
Since I only login to Juno once a day or so to read my emails, and rarely send emails from it, I found it hard to believe that I could have violated their 'rules' . I asked for specific details, and they would not tell me anything, but gave me the name/address/phone# of the Juno Legal Department.
My guess was that someone was sending SPAM and spoofing my email address - but one would think that Juno would have checked the headers to determine from whence they had been sent.
On October 2, 2007, I tried calling the Juno Legal Department, but got a recording to leave a message and they'd get back to me. That same day I wrote and mailed a letter to them explaining that my Juno email account had been cancelled, I had called their $1.95/minute technical support line, written to the abuse email, but had not gotten specific information about the reason for them cancelling my account. In my letter I told them:
'I am writing to you to get specifics as to why my account was cancelled. Would cancelling my account with no warning have happened if I were a paying Juno customer? I need these answers - if I do not get the answers, I will draw my own conclusions.
I hope to hear from you soon, so that I can decide what further action, if any, to take.'
Well, it is now November, more than 4 weeks after I mailed them the inquiry letter, and they did not respond.
So, I decided I need to take some action.
-I went to the credit union and filed a dispute about the charge for the Juno technical support phone call on my VISA bill- it was amost $12 - I told them that I did not think that making me pay to find out they'd cancelled my juno email account was right. Had they restored the account then and there, I probably would not have filed the dispute.
-and now I am writing this story with two goals in mind: 1. let other Juno email users know that juno can cancel your account at any time without warning, and make you pay for the privilege of finding that out.
2. let Juno Legal department know that they should ignore consumers who have been referred to them.
The complaint has been investigated and resolved to the customer’s satisfaction.
illegal card use
Juno.com charged my Bank of America credit card for service I never requested. The account they were charging belonged to a person I do not know. I never authorized the charges. Juno.com charged 3 months at $14.95. Back and forth complaints from me and Bank of America investigation caused Juno.com to reimburse 2 of the 3 months. They refuse to pay back the last month from a credit card number that was obviously illegally charged. Bank of America ate the last $14.95 because they value our business. Juno.com is a thief in my opinion.
The complaint has been investigated and resolved to the customer’s satisfaction.
never purchased anything from juno
received a letted stating there is an overdue balance of $19.90. I have never used or even heard of this company. I've had the same internet for ages.
The complaint has been investigated and resolved to the customer’s satisfaction.
juno is recharging me after i had canceled them over 4 months ago. they, out of nowhere decided to start charging without my permission.
It's funny that i dont even have any way connecting since the phone i was using had long since been disconnected and had even moved away
from the address.
a lot of these companies are FALSELY CHARGING lots of people.
BEWARE OF JUNO!
credit card charges never made
I have had 3 charges on my credit card from UOL Juno Online as well as UOL Netzero Online. I do not have internet services at home. My office is already set up with internet via cable. I have contacted the company and was placed on hold for a long time. The customer service person, Saul did not know what a fraud department was. Needless to say my credit card had to be destroyed and reissued.
This is a total scam!
A mi me paso lo mismo pero a diferencia que yo ni siquiera vivo en Estados Unidos, soy de Colombia, estos desgraciados estan robando en todo el mundo y nadie los para
Same thing happened to me. Fortunately, I knew exactly what charges were supposed to be my credit card so when the statement balance was higher than expected I investigated the matter and found the charge from Juno. I called them and had them cancel the account and credit the $14.95 charge back to my card. I'd like to know how the devil they got my information (especially my credit card number) in the first place! This company should be investigated!
Yep, this just happened to me too. My bank account was billed 10.95 for 2 months from UOL Juno before I figured it out. When I called Juno they tried to located my account by using my phone number but the phone number wasn't on file. They didn't have my address on file either but were able to locate the account using the debit card number. I cancelled my card and disputed the charges. So weird. I can't imagine what's going on here.
I just got a charge for $1 for UOL Juno online. This is an account that only has $4 on it because I was closing it anyway. It now has $3, this may be the way this fraudulent company is testing to see if the acocount is viable. Look for these odd amounts too. What in the world would they be charging someone $1, and I have never even considered or called anyone with this company. Watch out everyone.
I just discovered a charge from them as well, and after calling my bank it turned out they had charged me the last 3 months. I called and told them that I had no idea what they even were (when I googled UOL Juno Online, the first things that popped up where all these fraud threads). The person offered to give me credit for 2 months but I kept insisting pretty strongly and got the supervisor who reimbursed me for all three months. Obviously I cancelled the account as well. They told me that there was activity at the email address. Don't let them push you around with that fact. I told them if they investigated the ip address of whomever was using the fraudulant account they could see that it wasn't me. Anyway, I got it settled and supposedly will get my money back and I will be calling the bank to get a new card number but I can't say this doesn't un-nerve me a bit.
Hi All,
Did any of you get this resolved? I've had these charges on my card for almost 2 years and didn't notice it! EXACT SAME THING. I called them and, after struggling to understand what the customer service rep was saying, they told me that someone in Harlem New York was registered with my credit card. I don't get it! Does anyone have any information that could help me in resolving this issue? VISA is doing an investigation but it could take 45 days or more, and I would like to give them any information that could help in moving this process along quicker.
Our debit card was charged from UOL Juno, then received a welcome packet in the mail. I called them and couldn't even understand the person. She asked if we were charged for the service and I told her someone opened an account in our name, and tried charged our debit card, but we had the back stop it due to fraud. She HUNG UP ON ME! I called back again and it wanted me to enter in the phone number, the one that i just used, I got an automated recording saying sorry can't retrieve that number. So I used a different number, got through to a second person whom I could not understand AT ALL! THIS COMPANY IS A COMPLETE FRAUD!
I have also been charged on my credit card from this outfit and I know nothing about them.
Some thing happened to me! For 7 months was charged, total fraud!
unable to contact the main decision makers about a policy decision
I am unhappy with the switch Juno made from a user organized Science and Technology section on Juno's generic home page.
I was able to read about real science and tech news and comment freely on the topics.
this has changes and now the Sci is a rehash of business stuff of no real sci or tech breakthroughs.
I have searched the web site for a way to contact the "brains" behind this decision. Cannot do so. Why not?
Is Juno afraid of the ire of their users for such stupid decisions?
Why My Wife and I both have juno accounts and have had them forever. huddyni and amazed2. Pre-Authorization Debit At Uol*Juno Online, [protected], Ca On 090223 From Card#: was posted this morning?
I was charged August 8, 2019 21.95 for an account which I do not have. I don't know why but my credit card company has just alerted me. Please cancel this and refund my money. If you do not I will take further steps.
Today, August 6, 2009, tried unsuccessfully to talk to a supervisor or anyone with some authority, to no avail. Since "upgrading" to Juno's latest version a couple of months ago, I've had nothing but problems. Their program took all my inbox messages and my sent messages and put them into a file as "unread." Their online "support" is virtually useless. Their techs are, for the most part good guys, but they're supporting a bugged program.
online scam
I had a credit card compromised and used to create a juno.com account. My credit card company flagged it as fraudulent and i canceled the card. Two days later i get a welcome package from Juno with my name and address, but i can't get anything done with Juno because for whatever reason the card number on file doesn't match. Clueless service reps even asked my for a secret question to access the account, which i had to explain AGAIN was not opened by me, its fraudulent so how would I know the secret question. If i ever have to revert back to dial up, Juno.com will never see a dime of my money.
The complaint has been investigated and resolved to the customer’s satisfaction.
credit card charged after cancellation
I received a letter from juno telling me that my credit card was no more available for juno to take payment. The reason is that December 26/2006 by a telephone call, we advise juno that we no longer wanted the service because we already change our internet access for another company. After that phone call we still received charges on our credit card even though they had been advise that we did not want their services anymore. Our next step was to cancel our credit card so they would know that we are not using it anymore.
connection dump, total dissatisfaction!
We have been with Juno for several years now and are unable to connect. The dial numbers go as far verifying and logging in then dump the connection. We have been down for a week now and with having to pay for tech calls. We are so dissatisfied with their service we will be changing to a new provider.
I have been trying to cancel my Juno internet service. I have tried the 888 number repeatedly & noone picks up! In fact the phone disconnects.
Please let me know how can I cancel Juno Internet Service.
Overview of Juno Online Services complaint handling
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Juno Online Services Contacts
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Juno Online Services phone numbers+1 (888) 839-5866+1 (888) 839-5866Click up if you have successfully reached Juno Online Services by calling +1 (888) 839-5866 phone number 0 0 users reported that they have successfully reached Juno Online Services by calling +1 (888) 839-5866 phone number Click down if you have unsuccessfully reached Juno Online Services by calling +1 (888) 839-5866 phone number 0 0 users reported that they have UNsuccessfully reached Juno Online Services by calling +1 (888) 839-5866 phone number
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Juno Online Services emailsprivacy@support.juno.com100%Confidence score: 100%Support
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Juno Online Services addressPO Box 7064, Woodland Hills, California, 91365, United States
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Juno Online Services social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Juno Online Services contacts
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I canceled my account with Juno several months ago. However I am still being billed.
I have switched to Embarq DSL and am very satisfied with their service.
$25 was taken out of my checking account on July 20, 2007.
Thank you
We just got charged $9.95 from this company. Has anybody had any good results to stop them? We have already had to change our credit card once because of this type of thing. We don't want to go through that every other month. Suggestions, or solutions? Anyone?
Same thing happened to us.. Found a charge for $14.95 from UOL*JUNO ONLINE on my MasterCard. Looked back and found that it was the second month we were charged. Called the # provided [protected]) and after roughly fifteen minutes on hold, was told that this was a fraudulent account and the charges would be credited within one to two billing cycles as well as my "account" with them would be cancelled. The reason provided was that my credit card # was associated with a different name in their records.
My guess is that they are tacking charges onto whoever they can get information for, and getting to keep the money from those who do not find the charges on their account statement. Stay alert and review your monthly charges!
My daughter is now studying in USA & she has an account in Bank of America for paying the school fee. However, she found that there are unauthorized charge from JUNO ONLINE [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting CA since 4/14/10 this year. She contacted BOA but the bank replied that according ferderal law, the bank could only refund for April, May & June's unauthorized charge!
I complaint that the BOA draws the money from my daughter's account monthly as follow:
04/14/10 PURCHASE 90630413018603444262401 ON 04/13 AT UOL*JUNO ONLINE [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting CA -$14.95
05/14/10 PURCHASE 90630513007541244262401 ON 05/13 AT UOL*JUNO ONLINE [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting CA -$14.95
06/14/10 PURCHASE 90630613040269344262401 ON 06/13 AT UOL*JUNO ONLINE [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting CA -$14.95
07/14/10 PURCHASE 90630713019083444262401 ON 07/13 AT UOL*JUNO ONLINE [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting CA -$14.95
08/16/10 PURCHASE 90630813013117044262401 ON 08/13 AT UOL*JUNO ONLINE [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting CA -$14.95
09/14/10 PURCHASE 90630914035322944262401 ON 09/14 AT UOL*JUNO ONLINE [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting CA -$14.95
10/14/10 PURCHASE 90631013013354844262401 ON 10/13 AT UOL*JUNO ONLINE [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting CA -$14.95
It stopped only in Nov due to my daughter's complaint to the bank. However, it happens again in Dec!
Anyone can tell who supervise the bank and that Juno Online which is the theft to the consumers who keep money in the bank? Which consumer advocacy agent can help us?
Very depressed to such a developed country of USA!
UOL Juno Online it is a BOBO, be careful
Saludos Amigos! Hello Amigos!
I´m having the same problem in my Master Card, I already have 3 charges from UOL Juno Online, and I don´t what type of servise they provide.
Thanks.
Berto from Puerto Rico
[protected]