JCPenney / appliance

On February 18, 2017 I placed an order for a LG washer and dry set at store # 2871. The sales associate was very helpful. She advised me the dryer was on back order and not available for delivery until March 25, 2017. I wasn't thrilled but said ok since my washer and dryer was still working. Well, March 25 came and
FAILURE to deliver as promised
FAILURE to inform of any delay
FAILURE to have common courtesy to follow up on the order
FAILURE to uphold your commitment to customer service from start to finish

I called customer service and the dryer is STILL on back order. On March 24th I happily gave my washer and dryer set to my neighbors daughter so I'm out of a washer and dryer! I'm not pleased.

Mar 28, 2017

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