JC Penney Optical / under trained people working ing in the optical department
I needed new glasses in a hurry, the "thick" metal frame around my lenses cracked at the corner and would no longer hold the lense. I had previously purchased this pair and another pair of glasses from JC Penney and thought I might try them again. I looked online and saw that they had a special of 2 pair of glasses for $129, for frames valued up to $130/pr. I looked online to see what frames they had available, and found several, however, when I called my local JC Penney, they informed me that they only had one of the the three frames I selected and only in pink. I asked how much the frames were that they did have, well they were $159, so I made the appointment for the exam.
Everything was fine except when it came to selecting the frames and settling the bill. The only frames available @ $130 or less were of subpar quality at best so I wound up purchasing frames @ $230 and $160, plus $30/pr for lineless bifocals, and asked them to be expedited because I could not continue wearing glasses secured with a rubberband around the lense. I asked the sales person to explain the break-down of my now $318 bill, a far cry from $130 (not including the exam mind you). I didn't feel the sales person was very qualified to mark my lenses for the location of the bifocal, because she couldn't figure out how to expedite my glasses on the computer system, nor could she explain the details of my bill. She assured me that she would expedite my glasses "manually" by leaving her manager a note. Well needless to say, the glasses were not expedited, as the manager explained to me that once it's in the computer, the shipment of glasses couldn't be changed. The glassses were "hostage" to whatever was put in the "computer" and the only way to get this done was to re-enter the order, for which the manager did not do, why I don't know, but she didn't.
I received a call from JCP Optical the next business day telling me that they couldn't get clarity of my insurance, in addition the $40 optical exam I was quoted on the phone and ultimately had, would now cost me $85, with a ten dollar discount so it would only be $75. Asked for the manager, she told me the salesperson made a mistake and in fact it would be $40 as I had been quoted previously. The only reason I didn't pay for it when I had the exam is because the salesperson could figure out what phone number to call on the back of my insurance card, and when she did the offices were closed.
The manager asked that I call back on Monday to check the status of my glasses as she would do her level best to get my glasses to me in FOUR BUSINESS DAYS, as I had been promised. Well, I called on Monday, my glasses should be to me on Tuesday evening or Wednesday, however the proceeds to tell me that they might be ready on FRIDAY! She says this almost laughing, so much so that I commented on the fact that I know she thinks this is funny, but it is not.
My hands are tied, I am forced to walked around with rubberbanded lenses, for NINE DAYS hopefully, less. The manager asked that I call back tomorrow to check the status.
So mad I can't see straight (literally)
More JC Penney Optical Complaints & Reviews
- J.C Penney Hair Salon - jc penney hair salon 
- JCPenney - men in women's dressing room's 
- JCPenney - employee abuse 
- JC Penney Salon - horrible stylists! 
- JC Penney / Liz & Co Luggage - unreliable bags 
- JC Penney Company - fitting room
- JC Penney Salon - jc penney salon manager (sue)
- JC Penney Company - penneys credit card co.
- JCPenney - size and labeling
- JC Penney Company - completely unprofessional