Jack In The Box

I have visited jack n the box two nights in a row after work to get ice coffee along with other food items and I have been told that the ice coffee is either unavailable or not just not made. Is the ice coffee seasonal or should it be readily available for sale just like the other menu items? Also, they failed to give me a receipt the second night until I asked for it.

today, nov 18, 2017, I ordered two surpreme breakfast sandwichs listed at 3.79 each at the Des Moines, Wa store. After going thru drive up window I saw they over charged me. Charging me 3.99 each. I parked and went in to get my over charge back. The menu in store also said 3.79, but I was told I had to pay 3.99 because they raised the price today and forgot to change menu price. When I asked for a manager they told me he left for the day, his name is Raj. The girl at the counter was so rude I returned all my food order.
Instead of good custom service, they took the food and threw it away. I feel they should of honored they listed price, and not have been rude to me. It's not much the 45 cents over charge, it was their attitude about it. Des Moines JIB has lost a loyal customer.

Linda Matthews
Des Moines, wa

I ordered a bacon ultimate combo two sausage breakfast wraps, large fries, lg strawberry shake and two LG vanilla shakes. I didn't get what I ordered, no napkins, straws. I went back in to get the correct order it took five minutes just to replace two sausage sandwiches for two sausage breakfast wraps. The manager was rude also his sanitary habits were not satisfactory.
Ever since I ate my food tonight my stomach has been hurting, nauseated feeling along with stomach cramps.

There is a Manager at your Madison and College Oak store in Sacramento that is horrible and should not be representing your company. I don't know how he made it to manager because he has less maturity than my eight year old. I went in to use the restroom after going through the drive thru. I ask Danny for a key he tells me I have to slide a dollar into the door slot to use the restroom. I looked at him because that was a strange thing to say. He finally opens the restroom after a long silence then he laughed at me. I just expected more from your industry I guess Ill just start going to burger king at least they don't act like children when customers walk in. The guy was not even wearing a name tag. I just wonder how much money your company has waisted making that [censor] a manager.

[protected] my cell number call me u need better people to take care of public the people in this establishment are incompetent and rude they treated me and my husband wrong and threatened w calling the police wow how is a place like this suppose to remain successful bad investment there liability I feel I deserve a pay back Miriam should manage this place consider the intelligence u do have

I live in Yuma, AZ I went to the one on Fortuna Rd I was there October 25, 2017 around 10:15 p.m and I asked for an order of Bacon chedar potato wedges and I asked for the cheese to be spread because it's always on just the top and on the side the wedges are all dry and in the bottom as well I got my order and they didn't spread it out I was upset so I was like I'm going to try going again today and I went and asked for the same thing and I got home and it was the same and the young lady who took my order had an attitude because I asked for the cheese to be spreaded out I still have my receipt and will be going in there tomorrow talking to the manager I was just really disappointed ?

At 3:50am my husband and I pulled in to the drive thru and were told that they could take the order but that we would have to wait 20mins before she could charge us. When we agreed that we would wait she sounded surprised and bothered by it. Then as we are waiting she put the fries in a bag and left it on the counter a good 10 min before we got them so they were hard and stale.

On Oct 23, 2017 I went to the Fernley Nevada location and ordered 2 Sour Doe Jack burgers with fries and 2 orders of tacos. When I got home the 2 burgers were soggy and the bread not toasted. The fries included pieces of onion rings. The tacos were OK. We have gone to this location many times and it is a bit of hit and miss. We once ordered the Chicken Bowls and there was no sauce.

On 10/22/17 at approximately 10:25pm, I drove through the drive-thru and the person on the other end had great difficulty understanding what I was saying. I ordered garlic fries and egg rolls. She could not understand what I was saying despite speaking loudly and clearly. I had to repeat "garlic fries" a minimum of three times and I ultimately had to spell it out as if I was speaking a foreign language " G A R L I C " I SAID very loudly.

Once I received my order I drove off only to find out later after I was GONE, I REALIZED I'd received cinnamon chiro and french fries and paid $10.04 for it... Which is obviously much too high for the order I received.

Now I have to go all the way back there on my break at work and take another 20 minutes to 25 minutes to do this all because your employee cannot understand English efficiently.

This should not happen, this is not right, you should not hire people unless they are very proficient in the English language. VERY proficient - not half-assed proficient!

In addition, I attempted to contact Jack in the Box corporate online to complain and the form does not work properly and will not allow me to fill out the personal info portion of the form, therefore the submit button does not work. I have checked this form three to four times for accuracy and there is nothing wrong with the form there is no reason as to why it will not send.

Therefore I repeat do not hire people who cannot speak the language it is so frustrating to be in my own country and not be understood like I am in a foreign country!

On October 22, 2017 I went to a jack in the box located in lebec CA where the manager or supervisor was cooking. I placed two separate orders that for some reason took about 30 min to make. When I asked if my order was ready the staff looked confused and the lady cooking was very rude. She wasted more time trying to figure out if I had paid for my missing order. She should've just asked me for my receipt I had in hand and just made my order. Instead she got everyone else taken care of before me and I had gotten there before the other customers.

On october 16 at about 7 pm while the wildfires on sonoma county i visited the store in sonoma califirnia the supervisor Esteban was attenting the store at the time when i arruved at the store he said i hope youre not so hungry and have a lot of patience and i said maybe we do ti what he reply “well if you dont have patience go back to your jouse and cook something yourself” i was so embarresed at his answer because there was a lot of people waiting i understand they were busy but thats not the way you treat your customers especially when youre a supervisor after all that he closed the lobby saying he need it to take a break because he was busy all day

On Thursday Oct 12, 2017 I went to jack in the box on charter way in Stockton ca, i ordered 2 combos 1 was a bacon & Swiss buttery jack combo specifically ask for curly fries with it did not get them all 3 combos didn't have curly fries i ordered 3 Oreo cookie shakes i got those 2 chocolate overload cakes well i got 1. i'm sorry to leave a complaint i love jack in the box but it needs to get peoples orders rights that night i went out of town by that time i was to far so i had no choice but to except the orders

Today I visited one of the Jack in the box locations and received terrible customer service from the manager. I ordered my food at the drive thru on my way to get my girls from school. When I arrived at the school and opened the bag I found they had failed to put my fries in the bag. I wasn't given a receipt for my order so I went online to get the store contact phone number. I called the store a guy answered I told him I ordered the chicken strips combo and they didn't put my fries in the bag, he said to come back and he would give them to me. I drove back to the location. I went inside and saw the manager she turned around never said hello or how may I help you instead she asked me if I was ordering. I told her no and explained to her that my order was incorrect. She opened the bag and checked for the fries. Then she opened my box of chicken strips and looked in there for the fries. She asked her crew members about the fries in Spanish then she asked me what I wanted them to do about it. I told her I just wanted the fries. She gave me the fries and I left the store.

I was at the Jack in the Box on Anderson Blvd in Fort Worth on October 4, 2017. The girl at the register charged me twice for only one order, but I did not notice it until I checked my bank statement two days later. When I contacted the store manager, she told me that it was my problem and not hers. I asked her for the district manager's number and she told me to go f*** myself and hung up. This Jack in the Box is close to a Walmart and even the Walmart employees will not eat there.

Every time I go to the Jack in the Box on Bell Rd. / Cave Creek Rd. in Phoenix AZ after 9 pm I am told "Sorry, cant make shakes right now ". It doesn't matter if its 9pm, 10pm, 1am, or 4am . If I drive to any other Jack in the Box they will make me one provided they aren't cleaning it . But this place ? Never . I can tell you without a doubt that if you look at the register history there wont be any milkshakes sold at night ever.
On Friday Oct. 6th 2017 at about 11:45 pm I recorded the guy in charge telling me a bunch of BS about why they "CANT" sell milkshakes at night
My proposed solution ? Make everything that is on the menu or put it on the menu that you have to order shakes before the lazy night crew gets there .

On October 2, 2017 about 4pm I visited the new jack in the box in Pahrump Nevada. I spent close to $30 only to come home to find food missing. I am not pleased about this because I live 15 minutes away and wasn't going to drive a half hour round trip only for the rest of my food to get cold. I tried calling an no one picked up so now I am writing. I hope you can resolve this in some way.
Thank you

I start working in October 2015 at first people were nice, but after months pass people starting bullying Talking behind my back, complains about everything I'm done nothing their I did was enough for them.now in not only me is one more co worker who is been thread it the same and she is an old women they been in respectful with her said some bad stuff about Her .I'm tired to talk with my manager to let in know was happening there but she ignore me. We are tired of these ladies we need some one to hear Our complaints it is so difficult to work like that. Please do something about this or we are gone to manage this problem our own risk to lose our jobs.

I work for this place but the management is terrible jasmin Cordova and rocio mani they talk to all us with bad lenguaje I just quit the pace is located at 1441 w martin Luther king jr blvd Los Angeles ca 90062 i do have papers to work in this country but is a lot immigrant working there and this people abuse them they have no rights to do this I hope someone do fired this people

I enjoy the original ice coffee from jack in the box, but only when it is prepared right. I usually have two ice coffees a day. My problem is that every time I go its always a hit or miss, either it tastes right or it tastes like [censor]. I have complained to the different stores that I have been to and the manager always says that the coffee already comes made n prepared and that all they do is pour it. So if the coffee is already prepared when it gets to the store why does it taste different every time

I wish there was another restaurant in our area and we didn't have to go to this messy store. There's always something wrong. The employees often confuse orders. 90 of 100 your order will be wrong. It takes forever to get the food prepared. And if you're unhappy with the service and want to contact their corporate - she/he will never be on the phone. That's what you will encounter here.