Jack In The Box / customer service
This started out, and still is, such a MINOR problem that could have SO easily been resolved, but instead has turned into a million hoops that I have had to jump through, and still have not gotten, a refund for flippin onion rings. It is very simple, I went through the drive-thru, made an order, and got everything except my onion rings. I realized it when I got home, and the nearest Jack in the Box is almost 10 miles away, I go every Saturday after a class I take across town. I figured, no big deal, I'll just call and ask for them to refund my card for my $2.19 plus tax. Should be no problem. But holy moly, it was. First I called the phone number to the store on my receipt... 4 times over the course of a few hours. No one ever picked up the phone, it would just ring and ring and ring. I really didn't want to complain on their website over something so trite, but I could not get ahold of anyone at the store so I did. I clearly stated that I was not upset and they were slightly busy when I went there so I understand, but I didn't receive my onion rings and when I tried calling the store numerous times with no answer, I went to the site, so I am requesting a refund. I included my last 4 digits of my credit card, my order number, receipt and store number. Should have been everything needed to get my $2 back. On Monday, I got a voicemail on my phone from a man that did not state his name but said he was the store manager and to call him back concerning my visit so we could talk about what happened. I was mildly annoyed because, I don't want to talk about what happened, because I clearly told you all what happened and what I want, just a $2 refund! I work 8-5 M-F so it is not very convenient for me to sneak in a phone call at work over $2. But whatever, the next day I called the store, and this time someone answered who told me they were the store manager. I told him I was returning yesterday's phone call, and he said that he had no idea who called me but it wasn't him, that there was a different manager coming in tomorrow and the next day, so to try back everyday until I reach the one who called. I explained my situation to him, hoping again that a simple refund of $2 would be no problem. He said that for a refund of any kind I have to go through corporate. I asked how do I do that, and he said 'hold on' for a minute, then came back and said that the store maybe could do it, but again I'd have to keep calling to find out what manager called me, then schedule a time from M-F 8-5 to physically go back to the store, and talk to them and then they could issue the refund. So let me get this straight, I have to take off of work to drive 10 miles to talk with you about not getting my onion rings, after calling everyday to find out who first called me, all for $2? Yeah, right. I emailed the website one last time explaining my frustration, said to forget the refund, close out my complaint, and that none of this was worth $2. Then today, I got another voicemail, this time from a woman who could not have sounded more annoyed and angry that she was calling me. Her words were, "We have repeatedly tried contacting you, and all we ever get is your voicemail, and the manager that I talked to said that he mailed you a coupon for free onion rings, so I don't know what you are still wanting but if we could actually talk to you this might get resolved". OMG really? I didn't want a coupon, I didn't want to call and talk to anyone, all I wanted was my TWO DOLLARS REFUNDED TO MY CARD. I have never found it so difficult to get what I am clearly stating what I want. Ridiculous. I will eat the $2 just to stop this nonsense.
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