Intelius
reviews and complaints

I signed up for a 24 pass with INTELIUS for access to people search for a high school reunion.
I ended up with the fee for the 24 hours, 14.95; a month's fee, 19.95, and 24 protectionplus123 for 19.95.
None of these extra fees were clear on the original sign up.
When I received an email regarding my monthly membership, I called the number on the email immediately and cancelled the membership. They claim they never received that call.
This is a scam and I would like my complaint published to warn others about this scam.

I recently used a website company called Intelius to do some reverse look up checking. The cost from Intelius was $4.95. I used my credit card to pay for this. The next month when I recieved my back statement. There was an unauthorized charge from ValueMax for $19.95. I have since contacted the bank, and they are reversing the charges. And I have also reported this to the Texas State Attorney Generals office. So consumers out there should be aware that Intelius and ValuMax are working together. Or they are one and the same, scamming people for their money.

Rosa Medellin Hernandez

they charged my credit card $19.95 w/out my consent. i never subscribed to them. i want my money back or they need to pay my credit card ASAP!

A company named Value Max, FRAUD. My April'09 CC statement reflected 3 fraudulent charges in the amount of $19.95 - two charges from Intelius and one from ValueMax. Must be a joint scam! When I called ValueMax he would not give me any information about the company unless I gave him my CC number and email address. Cancelled CC and referred my complaint to their SIU department.

I want to unsubscribe from your company! I have been overcharged and Im overdrawn. This is an unethical thing to do to somebody. I want my name off of your site! Jennifer clenney

I have previously written a complaint about Intelius and Value Max but the whole story just keeps getting worse.
After I had found that after using Intelius to try to help find an old friend (which was also a bust since the report had old and unusable address for them) I now have been charged my second unauthorized charge fro a service I not only didn’t sign up. What is worse is I answered NO when the popup give the option on the web site.
Without my permission I had been signed up for the Intelius Identity Protection Plan at 19.95 a month. What is really bad is they should be reporting on themselves and their sister company Value Max as companies that are ripping off your bank accounts.
Buyer Beware when it comes to using Intelius because you will have unwanted services add to the service you thought you were getting.

Please, if you haven't yet had funds stolen by these crooks, check this website on the chief-fraudster before using the "services" of Intelius:
http://www.techcrunch.com/2008/05/29/naveen-jains-intelius-prepares-to-go-public-how-much-of-their-revenue-is-a-scam/

They are debiting my Check's account in the Amount of $-19.95 US Dollars in 2/2/09 for a Subscription that I never ordered.

I already ask for the reinbursement of the first month's charge and they offered to credit my account and instead of doing that they charge again another $19.95 Dollars on 3/4/09 for the subscription monthly payment.

In view of such behavior I assume that they will continue charching my account each month. I will ask my Bank no to charge my account and if it's possible to sent back the other two that they already have colected.

Somebody has to do something with this type of abuse and scam.

Ruben Martin-Campos

I have cancelled the services with Intelius several times before in 2008 and they started charging my credit card again in 2009 for services I haven't used or resigned up for. I've been charged 19.95 per month for "background check/people searches" that I have not even utilized. I've tried 3 times to get in touch with customer service because I cannot cancel online due to not knowing my account login and password because I never signed up for an account. I've been on hold for over 20 minutes during each call and never was able to reach a representative. I do not have the time to keep calling and attempting to reach this company, I am in the process of filing a complaint with my credit card as well.

Letter directed to Sears Credit Card:

On or about 02/21/09 I used services provided by Intelius.com to conduct a background check for legal work. These are presented in charges in the amounts of $1.75 and $47.90. In advertently, with no intent and because of site confusion, I selected 24ProtectPlus on or about 02/25/09 for the amount of $19.95. I am disputed this charge. In addition, on 02/28/09, there is an ongoing charge from Intelius.com for an additional $19.95, which I terminated.

Consequently, I am disputing charges of $19.95 made by 24ProtectPlus on 02/25/09 and $19.95 levied by Intelius on 02/28/09.

I have contacted Intelius repeatedly via email requesting termination and refund of the charges appearing in the previous paragraph, but to no avail. Intelius does not respond to my email nor has it terminated charged. In addition, I have not been offered a refund. I am not disputing the charges made on 02/21/09 for $1.75 and $47.90 respectively.

All documentation has been included. I am unable to reach the service through the telephone. I have fulfilled my communication requirements. Documentation has been included and, therefore, I fully anticipate that Sears will rectify these matters immediately. In the event that Sears refuses to become proactive in these matters, then I will terminate my credit card immediately. I have a long record of service and allegiance to Sears; I expect and demand results.

They are charging my credit card each month. I did obtain information once and thought that the charge was a one -off but the charge is being made each month !

I was charged for services that I never asked for and had canceled the very first day. I continue to receive chages. What a rip-off. I have tryed to call with no answers. On the line for 4 hrs. please take care of this problem ...please. thank you
Donna Filipkowski
[protected]@bellsouth.net

[protected]

I used your sight to get background information on one individual, and wound up subscribing. I was under the impression the $19.95 fee was a one time charge, now it appears it is a monthly subscription. We wish to be taken off that subscription. ASAP.
Thank you Lynne J. Mazzone, secretary

If you intended to do a one time $4.95 property/neighborhood report, you are auotmagically subscribed (apparently) to their monthly indetity theft service at $19.95 per month -- there's some irony in this if you think about it.

Their markerkting practices are quite clever and equally deceptive. Further investigation out here in cyberspace confirms their sleeze bag practices.

And the the run around with them continues. I restroted to taking action with my bank.

Caveat emptor.

I have been charged for two months of a subscription that I did not authorize. I would like a full refund for the month of January and February on the credit card that was used for the 1.95 transaction that I did authorize. I am canceling any service that I have with your company effective January 1, 2009. There was no authorized transactions made after December 31, 2008. The credit card company has been notified that there will be no more payments made to intelius.

intelius puts a offer on to search of .95 cents then changes it to a monthly subscription of $19.95 and adds another $19.95 for their company(value max) with a phone number on the cc you give to register that when you call send you to a fake web address valuemax123.com that 100s and thousands of people all have fraud charges, IS THERE a atty who can file a class action?The phone number to call is [protected] corp then push the # for media and fax [protected] repeat it daily ..Their atty is [protected] and the atty generals of each state will look at complaints.NO better bussiness they dont belong.SUPRISE.They have another company called intellisense.William A Owens CEO 500 108 ave N.E. Bellevue wash 98004 Phone there also [protected]
John K ARNOLD, Paul T Cook

In January 2007, I ordered a background check on myself and my credit card was charged $117.45. Two days ago, I received TWO emails from Intelius that my "recent" background check report was available for viewing for 30 days. I went into Intelius and looked at my account, and it showed one report in 2007, and my credit card information for a card that was closed in September 2008. I contacted Intelius and "Stephan" did not know why I was sent the email (yeah right) and I have no recent charges to my account. I have filed a "phishing" complaint with the Attorney General and Better Business Bureau, as well as contacting the credit card (closed in September 2008) company about my concern for unauthorized charges. I would steer away from these people. This type of "phishing" should be prosecuted. I believe they were trying to get updated credit card information and/or zapping me for another $117.45 charge.

Be advised of this Intelius - Value Max Scam! In December 2008, I used Intelius to do a reverse lookup for $4.99. And I have just discovered a charge of $19.95 in both December 2008 and January 2009 for a membership thing that I never subscribed to Value Max. After researching, I've found a lot of comlains that INTELIUS is the one that sells the credit card info to VALUE MAX or at least colloborate. EVERYONE, BE AWARE.

Anyone willing to go legal? If we don't STOP this who will?

THIS COMPANY IS A SCAM DO NOT USE. I used this company to try and find a friend in New Orleans. I havent heard from her since the dreadful storms.
It was advertised as 95 American cents for the search. Since then they had taken a subscription fee of $19.99 every month out of my credit card account without my authorization. I have tried to call and email but have had no response. This company is commiting fraud and should be put out of business. DO NOT USE THEM EVER!