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[Resolved] Intelius / deceptive billing practices

1 Bellevue, WA, United States
Contact information:

If you intended to do a one time $4.95 property/neighborhood report, you are auotmagically subscribed (apparently) to their monthly indetity theft service at $19.95 per month -- there's some irony in this if you think about it.

Their markerkting practices are quite clever and equally deceptive. Further investigation out here in cyberspace confirms their sleeze bag practices.

And the the run around with them continues. I restroted to taking action with my bank.

Caveat emptor.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Intelius Customer Care's Response, Oct 16, 2009

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.

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