CHIEF COMMERCIAL MANAGAR
REFUND SECTION (COACHING )
WESTERN RAILWAY, CHURCHGATE, MUMBAI-20
SUB – Refund of amount for waitlisted ticket on which journey was not performed
I had booked a ticket in train No.6613 RAJKOT TO COIMBATORE BOARDING AT VADODARA and my date of journey was 24/05/2009 in 3AC in tatkal quota through IRCTC.CO.IN .My PNR NO. [protected] . my ticket was waitlist NO 12. My ticket could not conform till my boarding i.e 24/05/09 . So I had approach to station master, ANAND for TDR . The Station master issued me TDR . The same TDR WAS SEND TO chief commercial manager, refund section CHURCHGATE, MUMBAI by REGISTERED POST.The chief commercial manager, refund inform me vide his letter No. C/RFC/03643/09-2010 DATED 11/06/2009"Ticket was not surrendered within 12 hrs after departure of train. " The Claim was accepted by chief commercial manager, refund .
But as per existing rules of railway there is a provision, You can claim refund within 30 days of train depart. I am quoting the rules of railway as follow –
WHERE CAN YOU GET A REFUND?
A. You can get a refund across the counter
If you cancel your tickets within the prescribed time limits specified in the Refund Rules, you can claim your refund across the counter, at the station itself.
If you hold a computerised ticket, for journey commencing/ terminating in any Railway, you can collect your refund at any of its Computerised Reservation Centres. However, refund in such cases will be granted only if the ticket information can be verified.]
i) During the working hours of the Reservation Office and
ii) Before the preparation of the Reservation Chart for the relevant journey, from the station where the tickets is valid
iii) In the event of cancellation of your computerised tickets, You will be given a cancellation ticket which will contain details of the amount of refund and cancellation charges.
B. You can get a refund from the Station Managers/Deputy Station Superintendent (Commercial.)/Chief Reservation Supervisor.
If you wish to apply for a refund beyond the prescribed time limit, you can approach the Station manager in-charge of the Station/Deputy Station Superintendent (Commercial)/Chief Reservation Supervisor, to obtain spot refund. For this, you will first need to satisfy the nominated officials, that your ticket has not been used.
This facility is available only at certain nominated stations and is subject to the discretionary powers of the officials nominated:
Refund granted at this level is subject to a deduction of 10% of the amount in case of unreserved, waitlisted and RAC tickets and 50% of the amount in case of reserved tickets.
C. You can get a Refund from the Sr.Divisional Commercial Manager If, for any reason, you are unable to obtain refunds across the counter or from the Station Managers, you have the option of applying for refund to the Sr.Divisional Commercial Manager/Divisional Commercial Manager.
A step-by-step guide to claiming such refund has been outlined below for your convenience: Step 1: For totally unused tickets, obtain a Ticket Deposit Receipt from the Station Manager of the nearest major station. This should be done within 30 days from the date of scheduled travel. For partially-used tickets, collect the Ticket Deposit Receipt from the Station Manager of the station where you have terminated your journey. This should be done within 24 hrs. of the arrival of the train at that station. Step 2: Check the station index on Page No. and ascertain the Division to which the Ticket Deposit Receipt-issuing station belongs. Step 3: Apply to the Sr.Divisional Commercial Manager of the respective Division, within 90 days from the scheduled date of journey. No claim will be entertained beyond this time limit. Along with your application, enclose your Ticket Deposit Receipt. Please retain a photostat copy of the ticket/TDR and any other documents enclosed. In your interest, you are advised to send your refund application by courier or registered post. There may be occasions, where you may have to seek a refund for a journey outside the one Railway tarritory. In case you obtain a Ticket Deposit Receipt (TDR) at a station outside concerned Railway, ascertain the Zone in which such a station lies from the Station Manager. Please apply for the refund to the Chief Commercial Manager (Refunds) of the relevant zone.
It is requested that kindly look into the matter and do needful at your end .so I can get my refund in time.
KAUSHAL PAL, A/5 NAIRUTI PARK, OPP.NOVINO MAKARPURA ROAD, BARODA 390010