Mrs. Prema Stephen
67, 8th cross, Celebrity Paradise layout,
BANGALORE - 560100
I had a gas connection with consumer number : 6861 code : TVS No. 091844 dated 8.12.2005. while i was living at Chennai. I was transferred to Bangalore in september 2007. I had submitted my request for transfer of my gas connection from Chennai to Bangalore to the above address.
I was directed to submit my request to the supplier T.U.C.S. Gas, Tiruvanmiyur Br, Chennai. While issuing the transfer form no. 564566 dated 10.09.2007 the agency asked me to retain the cylinders with me and i will be supplied gas at Bangalore on production of the transfer form at M/s. Sheela Gas Agencies, Bangalore. I therefore shipped the empty gas cylinders to Bangalore alongwith my household articles.
However to my surprise when i called at Sheela Gas Agencies, Bangalore. on 12.11.2007 they refused to accept the transfer form issued by T.U.C.S. Gas, Tiruvanmiyur, Chennai stating that the gas cylinders has to be delivered at Chennai.
I am unable to understand why these two agencies have different views, thereby putting the customer to considerable inconvenience, non supply of gas at Bangalore and incurring expenditure in transporting the cylinders to and from Bangalore and Chennai.
I am yet to receive gas supply at Bangalore,and am put into immense hardship due to the procedural irregularities of these two agencies.
Kindly look into the matter and arrange for the continued supply of gas to me at Bangalore.