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IHOP Restaurants / horrible service

1 HOUSTON, AK, United States

We went to Ihop in Houston tx on 05/25/2018 located on greens road at interstate 45 near greenspoint mall. We were seated and the waitress Yolanda took our order for water with lemon. After a few minutes we received our water but no lemons.We waited after 10 minutes i flagged down our waitress to remind her we wanted lemons with our water, she went to the kitchen and took 6 minutes to retrieve the lemons. We then placed our order and the waitress left and about 10 minutes later Yolanda came to the table and asked me if I wanted my eggs over easy and I reminded her I wanted them sunny side up. about 15 minutes later the waitress showed up with our order put it on the table banging the dishes on the table she then walked away then came back with ketchup hot sauce tabasco and banged that on the table .She then said if you need anything else and before we could say anything she walked away! My wife had her salad but no dressing that she requested when r service we placed our order.I told my wife I would wave at the waitress and she said no maybe the waitress had remembered and was bringing the salad dressing, so we waited and waited my wife did not eat a bite and Yolanda our waitress came to every table near us and asked other customers what they needed and never came to our table to ask why my wife was not eating her food. After 21 minutes I got up and went to talk with the manager Carvana Joseph and explained the poor service .She immediately went to my wife and did everything in her power to correct the situation .She remade my wifes order to go and made sure everything was included in her order and told us no charge due to poor service .She made us feel better but not sure if we will try Ihop again. Steve Just

May 25, 2018

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