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ICICI Motor Lombard Insurance / delay of policy

1 India

I bought Tata Indica from Deepti Gupta and got the same registered in my wife's name Shailaja Rallapalli. The motor insurance lapses on 21st December 2006. Hence i went to the Icici Lombard office at Punjagutta(Hyderabad,india) on 18th December 2006. Spoke to Mr Siddharth(Manager), gave him the new RC copy on my wife's name,filled an application form to transfer the insurance on to my wife's name, made the payment of Rs 10100 through my HDFC credit card. Iwas promised that the insurance will be sent to my address in 2 days. I waited for 10 days and contacted Mr Siddharth on [protected]. Iwas informed that it was given to the agent Mr Ramesh. Th agent visited my place on 26th December and handed the cover note on my wife's name. After waiting for another 6 days i contacted the agent. I was informed that the policy was issued in the name of the old owner Ms Deepti Gupta. I called the help line and raised a complaint with request # [protected] and was informed that the policy is still in the name of Ms Deepti Gupta. I called up Mr Siddharth who claimed that it is impossible that the policy is still in the name of Deepti Gupta because he already made necessary corrections. Later i was informed by Mr Siddharth that the policy is in the name of Ms Deepti Gupta because the file with transfer application and RC was sent to Mumbai office and the operations department lost it/misplaced it. An agent was sent to my place and i gave 2 more copies of the RC to the agent clearly informing if one is lost the other will again help in speedy delivery of my policy. I again contacted the agent Mr Ramesh, Mr Siddharth and the help line regarding the policy on 10th January 07. Help line associate asked me to get in touch with the local branch. The agent asked me to wait for 1 more day. Mr Siddharth calld me to inform that he is dispatching the policy through DHL couriers on 11th January 07 and asked me to provide another RC copy for Auditing. I was very sure that the policy was not dispatched and asked Mr Siddharth to provide that airway bill # and the couriers telephone number, which Mr Siddharth was reluctant to do so. Later he agreed that he lied regarding the dispatch of the policy. So after paying the amount on 18th december 2006, i am still waiting for my policy even on 12th january. If the concerned authorities are checking this, contact me to hear some words from me.

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