IC Systems, Inc / rude, threatening and abusive behavior
Everyday, very early in the morning and late at night we get phone calls from this company. We answer the phone and a pleasant woman fields the call to an abusive male debt collector.
Our account came past due on our cell phone with Sprint. IC Systems says that they bought the debt from Sprint and we now have to pay them. When we try to set up payment arrangements they either hang up on us or say "Refusal to pay noted on your account" then hang up. I called them back...I was ready for a good fight. I explained what had happened to the new operator and he tried to do the same thing. I was having none of it. I told him that it was NOT a refusal to pay, that we are trying to arrange to pay the debt in full the following Friday (which happens to be our pay day). He then yelled at me "How is this NOT a refusal to pay?!" I calmly replied back that it was not a refusal as I am trying to set up the payment arrangement. After he continued to yell at me, I told him not to call the house again that I would be contacting an attorney and hung up on him...all the while he is still yelling and screaming at me/over me.
I then decided that since it was so late in the evening (9 pm) I would call customer service for Sprint. The woman I spoke to about the debt was incredible. She was kind, curtious and apologized for something beyond her control. She told me that NO the debt had not been sold to anyone, but YES it had been placed in coleection, BUT would not be sold until July 3rd. We found reprieve! We made arrangements to pay the debt in full and have service restored with a much better plan. I am DYING to speak with IC Systems again...through a lawyer.
I have told them not to call again as we are aware of the debt. After doing this any call that comes after is harassment and I will be recording them (letting the caller know that it is being recorded). Needless to say, I am angry with this company and the people that they have working for them. This is bad business no matter how you look at it.
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