Hyundai
reviews and complaints

In may 2008 we purchased a new 2008 Hyundai Elantra for our daughter. In January 2009 we received our first snow fall, this is when the problem started. Our daughter told us that when she breaks the car does not stop. I (dad) took the car around the block and when I step on the breaks, while driving on snow, the break pedal locks in the up position and the ABS breaks do not stop the car for another 10 to 20 feet. When I applied the breaks the pedal actually pushed my foot up as the pedal rose, the break pedal made a loud thumping sound (it also vibrated) and I was not able to push the pedal down as it locked in the up position.

The next day I made an appointment with the dealer where we purchased the car. When I took the car in the service department made every excuse in the book to avoid looking at the car. I was even told this was normal, which I told them it was not. I requested they take the car out for a drive and they refused. I have been trying to find out if other drivers have had this issue with this model and make of car and a few folks have.

The vehicle developed reverse gear problem immediately after its 2ND free service. The gear gets stuck frequently. I requested the concerned dealer many times to fix the reverse gear problem.Though they gave patient hearing to the problem and fixed/replaced some parts in the vehicle the latest on 30.01.2010 but could not rectify the defect. I have been facing much inconvenience on this account while driving.Further i had to spend considerable amount for the transportation purposes besides wastage of time for taking the vehicle to the workshop for checkups. It may be mentioned here that i came to know through some reliable source that one lot of i10 vehicles have developed the same problem due to faulty gear boxes.it seems that my vehicle is one of them.

In view of the above facts it is requested kindly to look into the matter and get the faulty gear box replaced without further delay so that i may not face any such problem in future. Hope to hear from you by return mail.

Dear Sir,

A number of complaints have been posted against A1 Hyundai, Sakinaka, Andheri East, Mumbai and now I am their latest victim.

I have booked a car (Hyundai i10 Asta 1.2 WS GLS AT) from A1 Hyundai showroom on July 4th in my wife's name (Anu Goyal) and paid an advance of Rs. 50, 000/- by cheque number 113532 dated 4/7/10 drawn on HSBC Bank.

However, even after waiting for 32 days for the delivery, A1 Hyundai failed to get an allotment of the vehicle from Hyundai and kept making false promises.

On August 6, I asked the dealer (Mr. Lucky) to canceled the booking and refund the booking amount and he agreed to refund money withing 8-10 days. However, now he is not even refunding my booking amount citing that there are no funds in their account.

Could you please advice, how should I get my refund of my booking amount from them.

Regards,

Vishal Gupta

I have booked Hyundai I20 Asta(O) on 27 Aug 2009, for which the promised delivery date was 25 September 2009. The vehicle is not delivered till now and also unsure when it will be delivered.

(I have collected the order number KUN have raised with Hyundai and surprised to know that the order was placed on 10th September 2009, though I have booked the vehicle on 27 August 2009 itself. Moreover, there was no communication from their end about the reason for this delay or overall delay of delivery of vehicle and my calls were also not taken by the representative.)

I left to go on vacation with my 82 year old father on July 5, 2010. We were going to Oklahoma to see family and friends but my dad also wanted to stop in Reno and Vegas so we went on rather a long roundabout. We left from Auburn Washington.
My 2003 Hyundai Elantra almost made it to Reno Nevada. About 30 miles from Reno it lost power, sputtered, and refused to move again for awhile but it didn’t die. I managed to get the car to Reno after turning it off and resting it for about 25 minutes. I took it to Auto Motion in Reno the next day. They gave it a complete diagnostic and said the only problem code that came up appeared to be one of the O2 sensors. It was about $100 for this diagnostic. They said it might need to be replaced but said it didn’t appear to be in terrible shape since I had only had problems with it once. The service man said it should last until the end of the trip. He gave me the diagnostic paperwork and said if the car had anymore trouble that I should give it to the next mechanic that worked on it. So we took off that same day and made it to about 25 miles from Tonopah Nevada.
My Elantra had troubles there again with the same symptoms but this time it died outright twice. The mechanic at Dougs’ Auto repair said the problem wasn’t the O2 sensor since the sensor can’t make a car die. He said the problem was the fuel pump. He tried to overcharge me by about $200 to replace the fuel pump so I didn’t have it done. He got $40 for just putting it up on the car rack and looking at it for 5 minutes. We had no choice but to spend the night in Tonopah. I was told by a resident of Tonopah that this mechanic was constantly overcharging travelers and ripping them off. He said that we should try to make it out of town or this mechanic would take us for everything we had. I believe the mechanics name was Mickey. By this time I had learned that if I gave my car about a half hour rest and let it cool down then I could drive it awhile until it broke down again. We left Tonopah very early the next day and drove to Vegas. I then took it to Planet Hyundai in Vegas.
When we got there I tried to give the diagnostic report from Reno to Doug the service man at this Hyundai shop but he refused to look at it or listen to what they told me. They performed another diagnostic and said that the O2 sensor needed to be replaced. I asked them to check other things as well but they were stuck on the O2 sensor. This cost $274.11. What was really a mistake on my part was telling them I was looking to buy another car soon. A sales person found this out and went out to appraise my car. He came back in with the story that my transmission was dead and that he would give me a $1000 trade in for my car. This astonished me since I had had not trouble with my transmission. The diagnostic performed in Reno had showed that the transmission in my car was fine. It also scared the heck out of me when the salesman said this to me. I sat there in terror for two hours only to have the service man come out and say that my transmission was fine and only the O2 sensor was bad. Well they replaced the sensor and the next day when we continued driving to Oklahoma the car broke down again close Flagstaff Arizona with the same symptoms. I called Doug back at Planet Hyundai and told him that the car had broken down again. He said he would try to find another Hyundai place near where I was and he would give me a call back. He called back a few minutes later and told me that he had personally called and talked to the service manager of the Diamond Hyundai of Flagstaff Arizona. He said that the service manager was informed of my problem and that he would be waiting for me when I could get my car to Flagstaff. About an hour later I made it to Flagstaff from 15 miles away. I stopped on the freeway in Flagstaff to call Diamond Hyundai to ask then were they are located. Imagine my surprise when I found I was given a disconnected number. I tried to call back Doug but was only given his voice mail. I then went to a store in Flagstaff and asked them about Diamond Hyundai and was told there was no such place. I then went to a Goodyear tire store and was told that there had been a Diamond Dodge but it had closed down about a year ago. I spent about 30 minutes circling Flagstaff hoping someone could tell me were the Hyundai dealer was located. Confused I called Planet Hyundai again and talked to assistant manager Craig. He gave me another number for Diamond Hyundai which also turned out to be disconnected. Finally Craig admitted that they had made a mistake and Diamond Hyundai had closed over a year ago. I asked him how Doug had managed to talk to the service manager of a place that hadn’t existed for a year. Craig said didn’t know. He told me that I could go to Cottonwood Arizona Hyundai as that was the next closest place. From then on Planet Hyundai personnel would not answer my phone calls and either put me on hold or gave me their voicemail. Never once did any of them call me back to help me again. I rested my car again and drove to Cottonwood. This town is quite a bit off of hwy 40.
The service manager Pete was very nice and gave me a good deal on everything he did. I asked him to check the fuel pump and he did. He told me it needed to be replaced. He charged me $185 for the fuel pump. He had also did another diagnostic and said that there was nothing else wrong with my car. This is also the first time I called Hyundai Customer Assistance. We had to spend the night in Cottonwood since he had to order the fuel pump from Phoenix. He replaced the part the next day and we left. Well we got to Gallup New Mexico and the car died again with the same symptoms except now it died as I was going 72 MPH on the freeway. We were almost killed since I was in the fast lane on interstate 40 and I had a big truck on my right. It took some maneuvering to get my car over to the shoulder. I rested the car again and got it to a mall in Gallup. I called Pete and told him that the fuel pump replacement hadn’t worked. He told me he would help me by calling up a Hyundai engineer friend of his and asking him what the problem with my car could be. Well after he hadn’t called me back for an hour and a half I figured I was abandoned again so I called consumer assistance of Hyundai for a second time. The person I talked to (Mathew) told me that since my car is off warranty that I might not get any help from them. I told him that the problem wasn’t the warranty but the incompetant mechanics I had let work on my car. Mathew promised that he would call the Albuquerque New Mexico Hyundai dealership and have an advisor waiting there the next day and they would tell me what they could do for me. My father and I had to spend the night in Gallup. Well Mathew lied and he didn’t call the Albuquerque dealer. I called Albuquerque Hyundai the next day and they didn’t show any Mathew calling them. They told me I could bring my car in but I would have to leave it for a couple of days as it would take that long to figure out the problem. I said no as I could feel another rip off coming on. I drove my car home instead of going on with my vacation that had been cut short from 14 days to 6 days. I had wasted so much money fixing a car that still wasn’t fixed and staying in motels that I had budgeted in with my expenses. I had to stop my car every hour and a half for about an half hour so I wouldn’t overheat and die again as each time the car died it was worse and more violent. My Dad and I were lucky to make it home at all. We had to sleep in a rest area in Idaho since we had run out of money. We were both nervous wrecks since we were not sure we were going to make it home or be killed on the highway by my suddenly dying car. This scared me terrible when we went through the larger cities like Salt Lake City since they didn’t have much shoulder area to pull over on. We finally made It home.
My car was running worse than before I had the O2 sensor replaced. I basically shelled out a bunch of money to have a car that runs worse than it did before and for us to be driven crazy by a group of incompetent mechanics. I have talked to several people (four) at Hyundai Customer Assistance. The last one I talked to (Jamie) said she would call both Hyundai service managers at Vegas and Cottonwood and then get back to me. Well that was two weeks ago. Guess that won’t happen. I am at my wits end trying to get reimbursement of some kind for the car parts that were replaced and didn’t need to be. My father and I saved up for months for this trip and we were ripped off the whole way. I feel so crappy about watching my dad suffer so badly. He is in fragile health (as well as legally blind and half deaf) and all he had to look forward to was going to visit family in Oklahoma. All Hyundai does is say they are sorry and that’s it. They aren’t sorry in the least. Two of their customer service people just outright lied to us and their mechanics are just stupid. I will never ever buy a Hyundai again.

Very frustrated with the service dept.

My car(HYUNDAI, 2003 SONATA) had problems with rotars, power steering, and fluid lines on Thursday (7/22) and dropped my car at this service dept on 7/22. The service dept. associate told me to pick my car on Monday(7/26). However, when I visited in on Monday (7/26), the service associate apologized to me, saying that my car wouldn't be ready until Thursday (7/29) because of difficulty in getting the parts. So I patiently waited until Thursday (7/29). On Thursday (7/29) morning (11AM), they told me that they had received my parts. However, they had difficulty time to change my parts. HYUNDAI SERVICE dept was having DIFFICULT time in changing their own HYUNDAI parts.

The service associate told me to wait until late Friday (7/30) or Saturday (8/1) because it was so difficult for them to change their own parts and my car parts were so rusty. The associate also mentioned that I should understand their situation. Who on earth can understand that HYUNDAI service dept just can't change their parts right away and they need more than 2 days to change their own parts. I was so frustrated.

Since I observed that they were hesitated to change the fluid lines at the beginning, I told the service associate to change the rest of them (rotars and power steering) except the fluid lines. Then the associate told me that my car would be ready by 5:30pm on Friday (7/30).

When I shared this story with other people, they said that "RIDICULOUS." and "FUNNY." HYUNDAI Service dept. can't change their HYUNDAI parts. I have been a royal customer of HYUNDAI car over 8 years and never had a problem like this. I think this location (HYUNDAI, HOT SPRINGS, AR) needs a COMPETENT MECHANICS.

Sir
i have purchased a santro car in jan 2008...your product is abslutely fine we can say value for money..there is very big problem regarding service in gwalior ROYAL HYUNDAI.. in gwalior hyundai workshop staff is not at all well behavier, not attending properly, taking too much time to make job card, i was at hundai workshop at 4.pm .after 20 mnt Mr.Tripahi attended me and saying can not take car for service since time is 4 pm.yesterday i comlaint to Mr.Samadhiya over phone regarding the same...if we compare with other workshop in gwalior (MARUTI, TATA, ETC..)THE OVER ALL SERVICE IS VERY VERY POOR IN ROYAL HYUNDAI.. they r simply spoling ur good image..kindly look in to this matter and do needful...

MP07 CA 4211
VINOD GOYAL
GWALIOR
ph. [protected]

Letter sent to Hyundai with no response to date

1. During the week of the 25th – 29th January 2010 our client approached Michael "Angelo", employed by your company, and indicated to him that she was urgently wanting to purchase either a double cab light delivery vehicle alternatively a sports utility vehicle in the price range of approximately R 100 000.00. Michael told her that he did not have anything in that price range but that he would try and find such a vehicle for her;
2. On Saturday 30th January 2010 our client was contacted by Michael who advised her that he had found a Land Rover Discovery which would be ideal for her. The vehicle was being sold for approximately R 127 900.00, but he would sell her the vehicle for R 88 000.00;
3. On Monday 1st February 2010 our client instructed Michael to proceed to apply for financing for the Discovery. Our client took her vehicle, a 2001 Toyota Tazz, to Michael and after inspecting it Michael told our client that the Tazz was in a good condition and that he would give her the full trade-in value of R 34 000.00 for the Tazz. At no stage did he indicate to our client that the price for the Discovery would be R 88 000.00 after trading in the Tazz;

4. During the course of the day our client enquired from Michael as to the progress in applying for finance. She was told that he was waiting for a reply from the banks;
5. On Tuesday the 2nd February 2010 our client was informed by Michael that financing had been declined as our client's name had been blacklisted on ITC. Our client immediately obtained credit reports from both Transunion as well as Experian which indicated no adverse credit reports;
6. She immediately phoned Wesbank who within a few minutes approved her credit application. This was communicated to Michael and he was instructed to proceed with the necessary so that our client could take delivery of the Discovery that same day;
7. The Discovery was, inter alia, taken to the testing centre to obtain a roadworthy certificate so as to register the Discovery on our client's name;
8. It must be placed on record that at no stage up to this point was any mention made to our client that the Discovery was being sold voetsoots. Michael did mention that the brake warning light on the instrument panel was coming on but that they had taken the Discovery to a mechanic who could find no fault with the brakes;
9. At 16:30 on the afternoon of the 2nd February 2010 our client, together with writer hereof, proceeded to your business premises to sign the necessary documentation and to take delivery of the Discovery. Amongst other things she was also sold a warranty from SA Warranties;
10. The documentation drafted by Wesbank did however not reflect the agreement concluded with Michael.

In terms of the credit agreement from Wesbank our client has to pay the following:
10.1 a cash price of R95 000.00 instead of the R 88 000.00 agreed upon;
10.2 R3000.00 for service and delivery. The Discovery was never serviced by yourselves prior to delivery. In addition our client came to your business premises to collect the Discovery. Your company did not have to deliver the Discovery. Consequently this sum of R3000.00 is being charged for services and delivery never rendered;
10.3 R5 999.00 for the warranty. The cover note annexed to the warranty booklet indicates that only an amount of R 4 985.20 is payable. Therefore an additional amount of R1013.80 was paid to you by Wesbank, and which amount has to be repaid by our client to Wesbank, for the warranty but which is not the amount payable to SA Warranties.

In addition the initial deposit is reflected as being R16 000.00 and not R34 000.00 less the outstanding amount due to Wesbank being R14 774.40 as at 4 February 2010, i.e
R19 225.60. In other words an amount of R 3 225.60 is unaccounted for;
11. After signing the documentation, Michael produced a document in terms whereof our client was purchasing the Discovery voetstoots. Michael informed our client that she could not take delivery of the Discovery if she did not sign the document. She was advised that if anything was wrong with the Discovery, she must claim from her maintenance plan as he had come down so far with the price. Not only was this the first time any mention was made that the Discovery was being sold voetstoots but was our client in effect being illegally coerced into signing a document against her will. Out of desperation just to get the Discovery she signed the document;
12. Whilst our client was signing the abovementioned documentation, writer hereof waited outside at the used vehicle lot. At one stage Michael indicated to the writer hereof that he was taking the Discovery to have it refuelled. As he was driving out of the lot, writer hereof heard a loud noise coming from the right rear of the Discovery;
13. After Michael had returned with the Discovery and our client had finished signing the papers, Michael proceeded to hand the Discovery over to our client. It is at this stage that our client and writer hereof noticed several problems with the Discovery, namely:
13.1 The ignition key was falling apart and was held together with blue insulation tape.
13.2 Upon attempting to unlock the central locking of the Discovery only one door, being the front passenger's door, would unlock. Michael tried to explain this away by pretending as if the central locking had worked only a few minutes ago;
13.3 Several lights on the instrument panel remained on after the DFiscovery had been started. They included the TC (traction control) light, the ABS light and the descent warning indicator. Once again Michael tried to explain these warning indicators away by stating that they had not come on previously;
14. Despite these problems our client was eventually able to drive home with the Discovery.

15. However during the course of the next day the noise from the right rear wheel became worse. Writer hereof decided to inspect the right rear wheel and discovered that the brake pads were so worn down that metal was braking on metal and the brake disc had been worn away.This, as any mechanic and second hand dealer will know, is extremely dangerous as not only is a vehicle not able to brake properly but can the brakes seize up, thereby causing the vehicle to lose control and cause a serious accident, with a possibility of injuries and/or loss of life;
16. It was also discovered that no users manual or service history was in the Discovery;
17. On the morning of the 4th February 2010 our client telephonically contacted Errol at your business and informed him of the problems. Our client was advised that she was to bring the Discovery to your business premises immediately to enable your company to effect the necessary repairs. Writer hereof personally took the Discovery to Errol and requested him to have the brakes fixed as well as the central locking system. He was also advised that it had to be done before 16:30 the same day as we lived on a farm 11 kilometres from town and had no other means of transport. In the presence of writer hereof the keys to the vehicle was given to a driver with instructions to take the Discovery to one Gerhard to have the brakes repaired before the end of the day;
18. At 13:00 writer hereof walked to your business premises to enquire whether the repairs to the Discovery was finished. Upon arrival one of the ladies phoned Gerhard to enquire about the progress of the repair of the Discovery. Writer hereof was handed the phone and he spoke to one Karlien at Gerhard's business. Writer hereof informed her that the Discovery must be repaired by that same afternoon as we had no other transport to get home. She indicated that the driver of your business had dropped the Discovery off with only instructions to repair the brakes. Nothing had been mentioned about the repairs having to be effected the same day. She advised writer hereof that she would speak to Gerhard and phone writer hereof back
19. The same afternoon Karlien phoned writer hereof and advised that the brake pads and disc would have to be replaced. These items had to be ordered and might only arrive the following day or Monday the 8th February 2010. During the discussion it transpired that the brakes were so bad that they could not allow us to take the Discovery before the brakes had been repaired as it was too dangerous to drive. They also informed writer hereof that they could not understand how the Discovery could have passed a roadworthy test in such a condition. This confirmed my suspicions. She told me to contact your business to discuss the problem;

20. Writer hereof immediately phoned your business and as Errol was away on business Jackie assisted. Writer hereof advised her of the problem, especially our transport problem. She told writer hereof that she would phone back;
21. After a few minutes she called writer hereof and from the outset indicated that our client had signed a voetstoots agreement and that our client would be liable for the costs of repairing the vehicle. This immediately infuriated writer hereof and he advised Jackie in no uncertain terms that a voetstoots agreement did not protect a seller from obvious defects in a vehicle. She was also advised that Michael had advised our client that he had had the brakes checked and nothing wrong had been found. Jackie once again indicated that she would call back;
22. After a few minutes Jackie phoned and indicated that they would repair the brakes at their cost and would give the Toyota Tazz back to our client as a loan vehicle to use whilst the Discovery was being repaired. She offered to have the Tazz delivered to writer hereof but he declined advising her that he would come to your premises to collect it;
23. On writer hereof's way to your business premises he stopped at the Greater Tzaneen Municipality to determine how a copy of the roadworthy report of the Discovery could be obtained. Writer was informed that the report would be at the testing centre but that they could give provide a computer printout indicating when and who tested the Discovery. Writer hereof was also advised by a member of the municipalitiy's staff to take the issue of the Discovery passing a roadworthy test with defective brakes further;
24. Upon writer hereof's arrival at your business he was told that the Tazz had been taken for a valet but instructions had been given to the driver to bring it back;
25. Whilst waiting writer hereof requested a copy of the Discovery's registration certificate to enable him to investigate the matter further at the municipality. This was given to him;
26. Writer hereof also requested a copy of the signed voetstoots agreement. He was quite surprised to be informed that the signed voetstoots agreement was no longer in our client's file and nobody knew what had happened to it. Writer was told that the signed agreement had incorrect figures on it not reflecting the discount given to our client and that he had to ask Michael where it was. In its place a new agreement had been drawn up;
27. After about an hour Jackie informed writer hereof that the Tazz was not available as the seats were wet and some of them had been removed. She arranged that our client could use a Golf and writer was handed the keys to it;

28. Later the afternoon our client and writer hereof returned to your business. Our client signed further documents but upon advice from myself refused to sign the new voetstoots agreement. It was also arranged that an Isuzu would be given to our client to use instead of the Golf as the gravel road to our house was not drivable with a normal passenger vehicle;
29. On Monday 8th February 2010 writer hereof was informed by a reliable source that in Tzaneen was located a business specialising in the maintenance and repairs of Land Rovers. Writer hereof proceeded to the business as per the directions given and arrived at Venture Overland. There writer hereof spoke to a member of the business and informed him about the warning lights which continuously burned on the instrument panel. Writer hereof was advised that it could be a broken sensor or something more serious. They would only be able to determine the reason for the warning lights if they could inspect the Discovery. Writer also informed them of a shudder in the Discovery when it was travelling in first gear. He was informed that it might be a loose engine mounting or bell housing. They confirmed that they specialised in Land Rovers, being the only vehicles they worked on, and that they had the necessary equipment to test and repair our client's Discovery. They were surprised to hear that the Discovery had been taken to another service centre as your company had via Hentie on several occasions in the past used their services to service Land Rovers. In fact one of the directors of your company had purchased a Land Rover through them;
30. Our client heard nothing further from your business until the afternoon of the 9th February 2010 when both she and writer hereof went to your business to find out when she could get her Discovery back. We were informed by Errol that the brakes had been repaired and the Discovery was with another business to install a new central locking system. This would apparently cost R4000.00. The Discovery would be finished on the 10th February 2010;
31. When writer hereof asked Errol about the warning lights which continually came on, he was told that we should wait a month until the warranty came into effect. This came as a great surprise to writer hereof, for the following reasons:
31.1 In terms of the warranty the effective date of the policy is on the date on which the policy was purchased (page 3 under heading Effective Date of Policy). The warranty would therefore have commenced on the 2nd February 2010;

31.2 SA Warranty does not accept liability for the cost of repairs or replacement where the cause of failure existed at the time of sale of the policy (page 11, point 1 under heading Exclusions). This would mean that SA Warranties would not cover defects which were existent when our client purchased the Discovery;
31.3 Should anyone commit or attempt to obtain a benefit under the policy by improper means, all benefits shall immediately cease and the policy cancelled. (page 3 under the heading Fraud). This is in addition to the normal criminal charges which may be brought for insurance fraud. Any attempt by either yourselves or our client to have defects which were present at the time of purchasing the Discovery, repaired by SA Warranties subsequently would amount to fraud;
31.4 In addition a pre-delivery inspection report must be attached to the proposal form at point of sale for collection by the Administrator to ensure compliance (page 15 under heading PRE-DELIVERY INSPECTION REPORT). No such report was ever completed by your business;
32. In light of the above it is evident that:
32.1 No inspection report was done;
32.2 The warranty does not cover any of the present defects to the vehicle;
32.3 The suggestion by Errol that our client waits a month to have the warning lights sorted out so that the warranty can be used amounts to suggesting our client commits insurance fraud. Our client will most definitely not be a party to such criminal activity.

As a result of the circumstances surrounding the purchase of the Discovery and the type of actions taken by your staff, as laid out above, our client has lost all faith and trust in your company. Amongst other things she was lied to about obtaining financing for the vehicle, misled about the purchase price of the vehicle as well as the value which she would receive for the Tazz, coerced into signing a voetstoots agreement which two days later suddenly disappeared and misled about the condition of the vehicle especially the brakes, central locking system and the warning lights on the instrument panel. She was also advised to in effect attempt to commit insurance fraud.

She has therefore instructed us to advise you that she requires the following from your company:

1. A refund of the difference between the purchase price of R88 000.00 quoted by Michael and the amount of R95 000.00 which Wesbank has financed the Discovery and which our client has to pay, i.e. R7000.00;
2. A refund for both the excess which our client has been charged for SA Warranties warranty being the sum of R1013.80 as well as the R3000.00 which our client has to pay for the supposed service and delivery;
3. Proof of all repairs effected by yourselves to date;
4. The Discovery must be taken to Venture Overland or other authorised Land Rover service centre for a full and complete inspection and service. All defects must be repaired including those mentioned above. Written proof that the Discovery has been inspected, serviced and all defects repaired must be delivered to our client;
5. A pre-delivery inspection report must completed as required by SA Warranties and a copy thereof delivered to our client.

These requirements are to be met on or before close of business on the 19th February 2010.

Should you fail to comply with our client's demands, a complaint, with a request for a full investigation with possible criminal charges being laid, will be submitted to the following institutions:

1. Hyundai South Africa;
2. Independent Motor Industry Ombudsman;
3. SA Warranties;
4. Motor Industries Federation;
5. Wesbank; and
6. Greater Tzaneen Municipality.

In addition our client reserves her rights to take legal action for any damages sustained.

We await your urgent confirmation by close of business tomorrow 11 February 2010, that our client's demands will be adhered to. Failing receipt of such confirmation our client will take the necessary steps to protect her rights.

I own a 2007 Hyundai (Pronounced "Hun-Day") Tuscon. Most of the reason we purchased the car was because of the warranty. The salesman said the car came with a 100, 000 mile, bumper to bumper warrenty. (Silly me, I believed him)

At 92, 000 miles, I took the car to Randy Wise Flint, MI, because it was making a strange noise. They said it was some part I'd never heard of, but having to do with where the drive shaft meets the transmission. To Randy Wise's credit, they assumed that it was covered under the 100, 000 mile warranty, and was shocked to find out that Hyundai wouldn't cover it. They said the cost would be $1, 400.00.

They gave me a number to call Hyundai directly. [protected]) I called and was connected with a very "smug" sounding woman. She said they would "Not" pay to repair the car. I remineded her of the warranty, and pointed out that the part that needed replacing, was indeed a part of the power train. This woman rudely said that it was "not" covered, and if I will look in the manual that came with the car, it says that only certain parts of the power train are covered. (not what the salesman told me)

I told her that I did not purchase the manual first and "then" buy the car, the manual came "with" the car and that the salesman specifically said: "100, 000 mile - Bumper to Bumper warranty!

At that point I asked to speak to a supervisor! She said she could "not" transfer me to anyone. (Yea Right) To be fair, Randy Wise Auto Mall treated me fairly and were as shocked as I was that Hyundai would not cover the warranty. Randy Wise sells American made cars also.

However, If you buy a Hyundai, you may run the risk of being treated like I was. (Chances are good as I am no one special, just a fool who was silly enough to purchase one of their automobiles)

Maybe in Korea where these cars are made, they purchase the manual first before they buy the car, but here in America, we tend to take the salesman at their word when they say "100, 000 mile - Bumper to Bumper Warranty". This car has required Too Many Repairs for it's age. Next time I will BUY AMERICAN!

Dr bhupender kaur wasu consultant: kamineni city centre abids

Mbbs (osm) fcgp frcp [lon] by appt :between 2pm- 5pm

Child & adolescent cell # [protected]

Clinical pschologist [u.k] e-mail: [protected]@yahoo.com

Dear sir/ madam

i need to clearly clarify that it is the

Company's showroom workshop sp road talwar hyundai sec'bad

This is my third complain
Dear sir after 2 complains your people contacted me asked me the details and went away nothing has been done after that
Kindly do the need ful as early as posible
Thanks
Dr bhupender kaur

I completely agree with the view. recently I had a very very bad experience with Hyundai Motors India.

I had booked an Accent Executive LPG car from one of their dealers in Kolkata called Spring Hyundai. I had paid an advance payment of Rs.10, 000. I was communicated that the car will be delivered within 15 days however they intend to take time of 20 days on outside.

For 15 days - the dealer representative never bothered to contact me.

After 15 days whenever I try to contact him, he avoids on pretext that he will call back (which he never does)

Then on 16th day when I pursued him - he informs that the car has not arrived and he needs more time. When asked he says he can not comment. When asked will it get delivered or not- he informs that he doesnt know.

When asked about refund- he says - better opt for another car from them as refund is difficult.

I insisted on refund as I do not want to deal with Dealers/ Co. that doesnt honour commitments.

I was informed that he will get back- which he had never.

I had called up the customer care number - they refused to give any complaint docket number.

I mailed to their customer care - no answers till now.

PLEASE AVOID HYUNDAI- MORE OFTEN THAN NOT YOU WILL GET CHEATED.

Sarbendu Basu
[protected]

Dr bhupender kaur wasu consultant: kamineni city centre abids

Mbbs (osm) fcgp frcp [lon] by appt :between 2pm- 5pm

Child & adolescent cell # [protected]

Clinical pschologist [u.k] e-mail: [protected]@yahoo.com

Dear sir/ madam
This is my n complain regarding faulty electrical connection in my i 10car whose details are given below as when your people fitted my music system it got damaged beyond repair. but your men at hyundai clam that he had given correct connections
Kindly do the needful as soon as possible there is no response from the company or the concern people
Thanks
Dr bhupender kaur

earlier complains

Dear sir/ madam

We have brought your i20 car in 28th aug 09 from talwar hyundai banjarhills hyd. we liked the car so much which that we brought one more car i 10 from talwar hyundai sp road on 31st dec 09. the car engine # g4hg9m856036 and the chassis # malam51br9m425558*h the t/r is ap10tltr3175. this i 10 has been drove for 69 kms in 4 days and it just refused to move from a very busy road tank band on 4th jan 10 at 2.30pm and the helpline was called they found fault with the battery and they help me take my car to the battery shop where i was given a service battery and told that the alternator was not functioning and they said that the battery would work for a day only. after work while returning back at 6pm 4th jan 10 i again got stuck again at police control room near fathamaidan as my car refuse to move after the help of traffic police i could move my car to safe zone.

And again the helpline called they took the car to workshop and found that the alternate fuse was faulty for which i paid the amount of rs 140/- it is not the money but my fear is i’m face many more problems in future i want you to pls do the needful so that i do not face such again.

And the sorry state is that i still drive my 10 yrs old maruthi 800 for long drive as i'm sure that it will not stop midway.

I’ am 53 yrs old female doctor by profession and have been driving since last 35yrs but never faced such a problem kindly do the needful

Dr bhupender kaur

http://www.advaithhyundai.com/service-center.asp

Hi,

This is regarding the hyundai service center at JP Nagar Bangalore run by advaith hyundai.

I had to go through a harrowing experience for 2 years going to this service center. I have stopped going here from last 1 year.

the center makes false bills, confuses the consumer to make some repairs which are not immediately needed and takes the consumer for ride with big bills. Lot of people go to this location because of proximity to the city center areas.

This experience has made me think twice regarding hyundai service. My car is 5.5 yrs old santro xing, while upgrading or recommending hyundai to others i would thing twice from now onwards.

The service person told me do AC neutralizer which will improve the AC quality, a complete false claim, This was cleaning of dust from the air ducts in car.
there were some other services which are done once in a year which he used to confuse me and do it every time.

I would request to close this service center for the good of all consumers in this area.

This is the address of hyundai service center.

No.56, 1st Main Road, Sarakki Industrial Layout,
3rd Phase J.P.Nagar, Bangalore - 560078
Tel: 080-[protected], [protected], [protected]

thanks & regards,
Consumer

Our van is bogging down and the engine sputters. It has to be pulled over as it loses power and restarted a couple of times. After complaining to the dealership (Southern Maryland Toyota Hyundai), they would just reset the check engine light (the first three times) and they claimed that they didn't log us down with the complaint when we most assuredly did (How else does our check engine light get reset?) The THIRD time, they ordered a cadillac convertor to replace the new one (because that's what "the code "says--liek they don't have real auto techs--just machines to tell them what it thinks). They replaced this and the Next Day--the same problem. Took it back in the following week (can't always have the time in the world to take from work for thier ingenuity), they replaced it with another O2 sensor this time. The next day, it was doing the same thing! These people don't have a clue and I'm making sure I take it higher than this. Take your vehicle elsewhere.

I am absolutely shocked with the treatment I received from Hyundai. I had a complaint about the servicing of my car (they didn't replace my wipers as per my request, they merely cleaned it). I went back to Hyundai, upon my arrival I had to wait for ages for Andries Burger (the Service Manger I will have you know) to finish his PERSONAL CALL, without any acknowledgement of my arrival. After he finished his call, I was greeted with a 'yes' - not even an apology for making me wait. He was very unhelpful with my complaint and said that he wouldn't go out of his way to help me since he didn't make money out of the sale of the car (I bought my car in Cape Town and had in services in Hermanus). I was gob-smacked. I went home and decided to phone him to again state how unhappy I was with the service I received. When I got him on the phone and started explain my thoughts, he got furios, raised his voice and said 'you can't talk to me like that, I'm much older than you are (I'm 32, not that it matters) blah-blah' and then proceeded to SLAM the phone down in my ear! Have you EVER!?! I reported him to Hyundai Head Offices - nothing's happened since.Do not buy a Hyundai - BAD client service!Selling my car.

Neal and massy automotive.
Lady young road,
Morvant,
Trinidad and tobago.

To whom it may concern:

This is to inform you that I the above mention will be acting on behalf of my client dr. Muntaz muslim whom in 2007 january 12th purchased a hyundai tuscon from your company,
From that day onwards he have been experiencing problems with the said vehicle first was his certified copy of ownership a legal document in which the wrong color of the vehicle was written and which took your company 13 months to rectify
Then in 2008 march the a/c started giving problems in addition to that the automobile horn. The a/c compressor was changed
Then in may 2008 the said situation happened again this time the a/c compressor was changed together with the automobile horn.
Then in july 2008 the said problem recurred the a/c compressor was changed along with that the radiator was deemed defective and was changed.
In august 2008 there were oil spills on the inside of the bonnet my client called the gm of the company and 2 technicians was sent to ascertain the magnitude of the problem they told him that the damper cable needed to be replaced but when the vehicle was taken to the company to rectify the problem the engine was washed and they told him that nothing was wrong, on inspection of the vehicle my client found the engine shield missing, the then reported it to the service manager in which they placed a substitute one which was old.
Then in october 2008 the smell of electrical wire burning was being smelt anytime the a/c was on my client reported it to the service manager he was never told what the problem was but when the vehicle was returned to him he was told that he should not have any problems again.
In august 2009 the a/c was not working for the fourth time he reported it to the service manager he was then told that the company had to request an advance module from their suppliers in which it took three weeks, then the company replaced it.
In october 2009 the engine was leaking oil and giving problems in which a harsh grinding sound was heard anytime he started the vehicle he told the service manager the service manager told him to bring in the vehicle to the service when they examined the vehicle the told him that there was a build up sludge. Build up of sludge can mean a lot of things the viscosity of the oil, the climate or the overheating of the engine but the lay blame that my client did not service his vehicle for 20k km but then what baffles me is that the engine had over half the required oil so tell me who is telling the truth and who is not.
Well we will deal with that in due time the engine was overhauled and deemed to be in proper working condition with the exception of the a/c pulley which they the company had to order ans when the vehicle went in for service on the 1st june 10 it was then fitted on.
My client was then requested by your officials that he should desist from sending the company which is hmc and nmatt email which make them look bad
But what about the inconvenience of my client for the past three years plus what about the stress your company has put him under because for the stress my client has been suffering from epilepsy can hmc and nmatt pay him for his mental stress by them selling him a defective vehicle.
Regardless of how many km the vehicle has done the amount of time the said vehicle was in your service department is ridiculous.

I have advise my client that all correspondence should come through me before he speak to any official from nmatt.in addition to that my client have made certain claims as regards the defective vehicle which was sold to him either a new vehicle or a full refund which I deem should be most agreeable.
If this matter goes to high court you are liable of loosing much more than that plus all his legal fees
Neal and massy automotive.
Lady young road,
Morvant,
Trinidad and tobago.

Hyunday motor company
Seoul
Korea

To whom it may concern:

This note is to inform you that in due respect to my emails to you in which you blatantly disregarded and without hesitation you have disrespected and insulted my client dr. Muntaz muslim by firstly selling him a deffective vehicle and now you have the avudasity to offer him a what you call a reasonable price.
If you call this justice I barrister donald wayne don't, I call this robbery with a passion a total rip off, you just cannot take customers money and give them third class vehicles.
That is what you have done to my client and you have 5 more days to come up with his offer of all his monies he spent for his car his attorney fees plus fees for his mental anguish or a brand new hyundai tuscon without defects
If his demands is not met within the 5 day period you will feel the full brunt of the law
P. S there is more clients like dr. Muslim and I will be most eager to work with them for their satisfaction

Dr bhupender kaur wasu consultant: kamineni city centre abids

Mbbs (osm) fcgp frcp [lon] by appt :between 2pm- 5pm

Child & adolescent cell # [protected]

Clinical pschologist [u.k] e-mail: [protected]@yahoo.com

Dear sir/ madam
This is my second complain regarding faulty electrical connection in my i 10car whose details are given below as when your people fitted my music system it got damaged beyond repair. but your men at hyundai clam that he had given correct connections
Kindly do the needful as soon as possible there is no response from the company or the concern people
Thanks
Dr bhupender kaur

My earlier complaint

Dear sir/ madam

We have brought your i20 car in 28th aug 09 from talwar hyundai banjarhills hyd. we liked the car so much which that we brought one more car i 10 from talwar hyundai sp road on 31st dec 09. the car engine # g4hg9m856036 and the chassis # malam51br9m425558*h the t/r is ap10tltr3175. this i 10 has been drove for 69 kms in 4 days and it just refused to move from a very busy road tank band on 4th jan 10 at 2.30pm and the helpline was called they found fault with the battery and they help me take my car to the battery shop where i was given a service battery and told that the alternator was not functioning and they said that the battery would work for a day only. after work while returning back at 6pm 4th jan 10 i again got stuck again at police control room near fathamaidan as my car refuse to move after the help of traffic police i could move my car to safe zone.

And again the helpline called they took the car to workshop and found that the alternate fuse was faulty for which i paid the amount of rs 140/- it is not the money but my fear is i’m face many more problems in future i want you to pls do the needful so that i do not face such again.

And the sorry state is that i still drive my 10 yrs old maruthi 800 for long drive as i'm sure that it will not stop midway.

I’ am 53 yrs old female doctor by profession and have been driving since last 35yrs but never faced such a problem kindly do the needful

Dear Sir / Madam
On the 25th of May my vehicle was towed to East London by a Towing company, when I collected it I noticed that the bumper was damaged. I immediately reported that to Mr.Breyton who advised me that I must consult the Towing Company as it was their fault.

I did call the Insurance and spoke to Anton who wanted me to send him pictures of the damages, which I did. He responded by sending me the Check List which was signed by East London People, and there was no mention of the damages.
On the 8th of June when I was in East London, I consulted Mr Shane, the Workshop Manager and even printed the correspondence from the insurance company and gave it to him.
He promised to come back to me and also confirmed my number. Up to day he never contacted me. Instead on the 14th of June when I was in East London again I spoke to Mr Savesh who told me that I cannot talk to the Manager as he was busy with meetings, and he told me that there is nothing that they can do .
Can you please help me with my car.
Yours faithfully
Sylvia Vusokazi Mncedane
Contact Numbers : [protected]/ [protected]

I had sent my car(Hyundai Tucson) for service and maintanance on 08-06-2010 and was advised the same will be ready the next day. The second day i made an inquiry after no one made a phone call to advise the time of delivery of the vehicle and was advised it will be ready on the next day(10-06-2010). I still become partient. On 10th June, I made again another inquiry in the morning and was told it will be ready by evening and will be advised the time of delivery to my office. At 3 in the afternoon again I made a call to inquire and to be told it will ready the next day. Why on earth wouldnt someone told me the first day that it will take 3-5 days to fix whatever was the problem, what kind of customer service is this, for a client who is paying for service to start begging to be services. Despite the fact that I wanted to buy a new model ix 35 Tucson. Hyundai will never be my brand anymore. I cant be served like a begger when I am paying for it

Daniel Maginga
Dar-Es-Salaam
E-Mail: [protected]@yahoo.co.uk
Cell: +[protected]