H&R BlockI have been waiting over a year for h&r block to complete my taxes

Review updated:

Hello, I took 2 years of tax returns into a local office on or around 10/2015. after numerous phone calls and visits to the office I am still waiting to hear from someone about this matter. When I call they put me on hold for long lengths of time and promise to call me back, as they are unable to locate my file. No one ever follows up with a phone call.

The name(s) it may be under are R&R Fabrication, Roger Rosin or Debi Rosin.

I would like to have this matter resolved. I would also appreciate some compensation considering this is horrible customer service.

the local office is located at 38 grand Ave. Billings MT
My e mail address is [protected]

Thank you,
Debi Rosin

Jan 10, 2017
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  • Tr
      Jan 12, 2017

    Here's a response you may not like. But truth rarely is merciful. Where I worked at, all we cared was money. After the bill, we ignored you, mistakes be darned. We were onto the next person to fleece. With Second Looks, where I learned that TurboTax is ALOT better than H&R, after I would report in I did the Second Looks, the reported person would take the papers I used to make the determination, 75% of the time, never to be seen again.

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