HP

Mother board Died after factory serviced by HP. Now 1200 paper weight? Nobody will touch it?

HP pulled the exact same thing with me. I called when my computer stopped recognizing any wireless networks, and the tech told me it was a known motherboard issue with my model and that it was covered under extended warranty and would be repaired at no cost to me. Then, after I sent it in, I received a call from HP saying they had found evidence of spillage, which voided the warranty, so it would cost $700 to repair. I told them to just ship the damn thing back to me without touching it.

WOW... I feel like I am listening to myself talk. What is wrong with HP? Don't they make enough money? I beleieve there are to many people with the same problem. What I want to know is who do we report the abuse to?
H_E_L_P!

absolutely i will not buy HP products! the same problem and headache with this Hp laptop hardware issue... Shame on you HP!

i have the same model of this laptop, i bought 4, 290dhs. i'm using for only 9 months because of malfunctioning of the screen over heating crashing, i sent it to service center and they change the motherboard for free because it's under warranty, after 6 months the motherboard crackdown again..what a damn laptop! dont buy HP!

Hp suck my laptop, repair cost is more than the brant new laptop.

My friends and I are uying this stuff last Sept 2007 here in Doha, Qatar. Now, only one of the four units is functioning, but not good also. The service center in the Philippines had identified the NVIDIA GE Force also as defective! Whats the worst of it is it cant be repaired. You have to change the motherboard, since the video card in imbedded at the motherboard. HP is absolutely a No-Buy!

I have the similiar problem for this model and just pass the warranty for two months. What a junk product.

Exactly same happened to my dv2530ee as well after 1 and a half year. and today i ordered a new dell after too much frustration this time from HP.

When I received the computer I realized that the AC adaptor was not compatible. Then, the batteries never lasted more than 15 minutes, but I was so busy working long hours that I didn't took the time to complain about these issues. Later, a blue screen started to come up everytime the computer was turned on. This time, I called costumer service and after wrestling with technical support, they finally agreed to replace the piece. Now, the computer is not starting at all and I found out that the mother board is again defective. After talking to a manager on the telephone, I was informed that because I was out of warranty, they could not replace the piece. So, I bought a computer that never worked properly, and HP cannot do anything to backup its "well known" brand. Should I assume that the fact that the SAME problem is happening the second time with me (and more often with other people that I know) is my fault? When asked that, the manager told me that I should know that "eletronics have a limited lifetime"... therefore, they would not replace my motherboard without charges! It is pretty clear that HP has very poor quality products and even worst costumer service agents. What a huge disappointment!

This is my experience that Iam sharing with you and I dont want this to happen to any of you.
When we invest money on a new laptop we expect it to function problem free atleast for two years. But mine didnt even for one year.
I got an HP laptop dv 6253 series in 2007 april. Six months later it started creating problems. I got it for my studies. During my exams it just wouldnt start and it made beep sounds. Since it was under warranty I send it to HP repair centre and they said they had to replace my motherboard. I was shocked, since it was a new laptop. I should have asked HP to provide me with a new laptop. Any way I had my exams and I just send it to them. I got it back after one week.When I got it back my wireless which was working perfectly stopped and I had to send it back again to fix the wireless. They said they are sorry and that they fixed everything. I thought it was just a one time issue and went on.It worked fine again for 6 months.Then the same problem reoccurs and by then the warranty expired.

I call HP, I get transferred to different people in different countries and each time I had to tell my story to a different person. I loose a lot of money on my phone. I was frustrated and I tell them my problem and they say your warranty has expired therefore you will have to pay 275 pounds and only then we will repair your laptop. I told them that a new laptop should function problem free atleast for two years but mine didnt even for six months. She told me its just unfortunate and the only thing for me to do is pay them 275 pounds again!

I told them to check my file and that HP had sold me a defective machine which gave me problems from the start.If it was a machine which made the problem for the first time paying the money would be fine but this machine was sent twice to the repair centre during the warranty period of one year! HP sold me a defective machine which didnt work well even for one year and took money from me and wanted to extract more money by means of repairs for the machine.
I said I want to speak to a manager and they said there is no use and told me that I could give my laptop to an independant agency. I dont need them to tell me that. I finally gave my laptop to an independant repair centre. And they found out that the motherboard was never replaced by HP in the first place, they just replaced a particular part! This series of HP created a problem for two of my other friends too.
Iam just sharing this experience of mine so that this doesnt happen to any one of you. And please think well before you invest money in a laptop. Ensure that the company gives good after sale services and atleast a two year warranty.

You know, in the UK you are heavily protected by the Consumer Goods Act:

If you buy a product that's quite expensive, you can reasonably expect it to last for a certain length of time without failing. So, for £800 I would reasonably expect a laptop to remain in working condition for at lease 5 years. If a product doesn't last a 'reasonable' time, you are entitled to:

a) a free repair
b) a a partial refund
c) a replacment of equivalent quality

The example Trading Standards in North Yorkshire always quote is a washing machine, as this is a case they have tried in County Court and which had reached a legal resolution.

They say that a washing machine costing £300 should reasonably be expected to work for 6 years! The case they tried was a guy who had a washing machine that, after 5 years stopped working. He successfully took the manufacturer to court and got the repair for free, even though the Warranty was only one year.

The fact is, in the UK we are protected way more than anywhere else, especially America, but unfortunately, no one seems to know this...

I have an old IBM laptop that's 10 years old and still working - I consider that good value: if it died now, I couldn't really complain. However, £800 for something that last one year is appaling and should be taken up with your local Trading Standards.

DO NOT BE AFRAID TO COMPLAIN AND TAKE LEGAL ACTION - A COUNTY COURT SUMMONS IS NOT EXPENSIVE. DEFEND YOUR RISGHTS AS A CONSUMER - THAT'S WHY THEY EXIST.

I. m P.N.Singh from hajipur bihar. I bought one deskjet 1050 print scan copy before 2 month within month my printer has two times not worked properly so i want to exchange my printer scan copy .printer scan copy of sl. no is CN18A32M26 & product no is CN346D read my complain call on this no [protected].

I, Naresh Paliwal mobile No. [protected] and purchased one PC from HP through dealer on dated [protected], but recently its hard disk has been not working and I made a complaint in HP because it comes in warranty period. but no any one support to me and always told me that, warranty has been lapsed, but warranty is still countinue. so, please find attached my purchase invoice.

HP customer care service is the worst i have ever seen. I had just
purchased HP G4 series on May 2011 and this month it just stopped booting up. I went to vendor and he said i need to call HP customer care as they dont support hardware failures. Today this is 20th times that i have called up HP customer care and it is 6th day that my request is created and they have not come up with any fruitful result till now.
Not even a signle engineer has come to see what the problem is.

Every time i talk to HP customer care, i have to explain the complete story, then they just pass on call to one department to another, they just never provide me the email ID where i can write down my complaint.

They never send an Engineer to see atleast what the problem is.

OMG, i am suffering a lot and just say NEVER GO FOR HP BRAND.
worst service, worst reliability.

~vishal

i m amit kumar, i buyed the HP laptop before one year. from starting i am getting battery p[roblem., after 6 months i got touch pad key problem... then i went to customer care but i got my laptop in worst condition. i got one year guarenty on laptop but with the end of guerenty again finger print sensor is not working... what can i do now... i can not go to customer care service.so pls tell me the sollution otherwise i have very bad impression with HP laptop

Very bad behavior of receptionist ms jyoti and ashish attendant at agra hp service centre sanjay palace.

Originally we ordered the laptop less than a month ago, it arrived in a week and half from China. The computer wouldn't work, we called within hours of deliver. After two hours on the telephone with their outsourced customer service depatment running a diagnostic program, they offered to refurbish it and send it back to us but we preferred a new replacement.
They issued a Fed Ex Pick-up lable and credited and reordered. There was already a price discrepency on the reorder and I had to insist that they replace at my original price because they were going to increase the price and not honor my original purchase price.
I received a reorder confirmation and noticed that they had changed the video card to a cheaper video card so I called their outsourced customer service to make sure they corrected it, I was assured it was corrected but the replacement computer arrived today with the incorrect video card and I was charged the extra $50 for the more expensive video card from my original order.
We called their outsourced customer service department again and spoke to a lady claiming her name was "ARJEL", she spoke with a slight speech impediment, a heavy accent and a tendency to say "um" often .
She apologized profusely but did not really seem to fully understand what I was explaining to her. She repeated the exact same phrase over and over as if she was reading it but did not understand when to appropiately fit it into the conversation. We intended to send the computer that we had just received back and get yet another replacement but we wanted to be sure that the order would be placed correctly. Finally, I asked to speak to her supervisor. She placed me on hold for quite a while then came back on the phone...same exact person, same voice, same speech impediment...same "um" every two words...She claimed her name was "ROXANNE" and she was the supervisor. I told her that it was clear that she was the same representative and requested to speak to a real supervisor.
At this point we decided that we were done with HP, their credibility is in question and we just want them to pick up the computer and refund our money. They never offered to compensate us in any manner for all the time and frustration spent dealing with this and we could not ever speak with anyone other than their poorly trained outsourced customer service department. We won't be buying anything from them again and suggest that others avoid doing so too.

My recommendation is to NEVER purchase a HP Laptop again. I purchased a Pavilion laptop at retail from Best Buy and am now on my 4th main systems board.

Worse yet, I have been waiting nearly a month for the replacement board with the computer totally dead and:

1. The only information I can obtain is that the board is on 'back order'.

2. HP will not provide any information on when the board will be available.

3. It is absolutely impossible to speak to a human being to discuss this problem - you can only get routed to overseas call centers to speak to people who are not equipped to answer the question.

This is absolutely the worst customer service experience I have encounted from a major manufacturer and as a result I seem to have no alternative but to junk the computer and purchase another one - needless to say not an HP/Compaq.

HP Pavilion laptops are produced with a design flaw where the power jack in most laptop computers (still in the market) is faulty. For most Pavilion laptops, this problem is a result of solder joints on the DC jack that are poorly designed and therefore readily damaged. The resulting problems include spontaneous and instantaneous power-downs of the laptop; refusal to start or charge a properly inserted battery; movement of the AC power adapter plug causing power "glitches" and so forth. Replacing the power jack is an expensive process starting with the motherboard of the computer. Such damage resulting from normal use is not covered in the warranty. Most Pavilion laptop owners come across this problem and are left to fend for themselves. The company should do something about it, starting with free replacements of a product that is faulty in its initial design. Or perhaps knock the product off the market.

My laptop problem is, when u turn it on nothing happen on the screen or system board.

I sent my laptop to HP for repair on Feb-18 they got it on Feb 21, sent me an email telling me i will get it on Feb 29, the 29 came someone called me n told me the laptop waiting for part so will be sent before March 14, 14came 5pm someone from Hp called me and told me the laptop waiting for part, it will be send March 28, every time i told to them same story waiting for part, i asked them if the part was coming from another planet.

On the HP web page they show very clear that when u send ur laptop for repair u will get it back in 7 or 10 business days, but i guess they are waiting for the part to come from a 3er world country.

None on the customer services cant tell u anything about ur repair, even the case manager have any idea where is ur laptop or what kind of repair it been done.

I will never buy a HP laptop, i will try Sony or Dell, im tired of waiting and customer services doing nothing for me.

I let u guys know when March 28.2008 come if i got my laptop.

Note. Please send me an e-mail about what legal action should i take against HP if on March 28 i dont get my laptop, thanks for any help.

i have heeting problem in my latop

Dell Had reaccept Me as part of Dell Research group for 5y to come, but HP had dissapoint me, so I found that
AMD unrealibility to survive the crash just like my Guyver II Female Type Robot Girl Triela suddenly disappeared. it is clear that Dell had gain the upper hand over HP in Byt Lass Realibility test
Dell had behave more like Guyver II Female Type Robot Girl Ariela w/out disaappeared
That Why, I Love USA, I Love Dell, I love Nvidia, I Support Malaysia.

Guys,

Beware!

Never go for the HP laptop again.My laptop is getting overheated like a coal surface and on the top of it.
it is not getting started even.When i went to HP Customer care in bangalore they told me they dont
provide service for the laptops purchased in US .(I purchased it last year from US).Its in the warranty period still
and those guys just told me they wont give me any service back in india.
this model is dv6815nr.HP PAviliion Notebook series.

HP SUCKS COMPLETELY !

Thanks
Ankur Srivastava

Dear HP

I am Sudhakar Parasher. I had bought an HP Laptop with a very good impression of quality and after sales service. But let me tell you that i have experienced the maximum height of dissapointment with the services provided by your outsourcing frim .

There was some problem in my laptop as it was getting heated very rapidly. I came to india and produced the Laptop to to get it repaired, they (RT OUTSOURCING SERVICES HP AUTHORISED CENTRE A-200 OKHLA INDUSTRIAL AREA PHASE 1) told me that the Fan has got damaged and it as to be replaced. I left my laptop at the service center. I foolowed with them almost every day from my side and after 15 days of disappointment i got my laptop back without being repaired.

RT outsorcing is a team of inefficient, incompetent and illegal bunch of people, I dont know how a company like HP can outsource their service centres to these craps, Dont go to them, I am pretty sure u will be disppointed like me and many others have been in PAST

Sudhakar Parasher
+[protected]

Absolutely the worst customer service! from HP

My recommendation is to NEVER purchase a HP Laptop again.
I purchased a Pavilion laptop at retail in chennai.

Worse yet, I have been waiting nearly a month for the replacement board with the computer totally dead and:

This is absolutely the worst customer service experience I have encounted from a major manufacturer and as a result I seem to have no alternative but to junk the computer and purchase another one

Today I had to return a HP 6435 printer due to a software problem. The printer kept notifying me that I had a toner (ink) problem. After two new HP cartridges for two colors and another for the third color, the printer still notified me I had an ink problem. I returned the printer for an HP 5745 and tried to install. No luck. I contacted HP through its 123.hp.com/OJ5740 contact, and "JASON" got on the phone. After accessing my system He informed me that I had a PC problem that he could solve for $99.99 that would take 4-5 hours of scanning my system. I informed him that I had a service agreement with HP but he indicated this was not covered by that agreement. I hung up. I switched from wireless to USB connection and installed the software and got the printer up and running. You can bet my current HP PC and HP printer will be replaced in the future with another vendor's products. HP, bon voyage! An old computer hacker

Dear One,
My HP notebook is only 20 months old. She still has the protective covering. I have also got the same runaround from Hewlet Packard. She was just returned unfixed as I was told by two different bosses that the internal parts that were probably broken in the machine at the factory were not covered and wanted $425.00 to fix my $1000 computer. I had also bought the warranty thinking that HP would cover it. I only thought that if you had small children who would spill something or drop the laptop would need the accidental policy. My children are grown and that laptop, my mitzva- my blessing, has been babied since her arrival.
Her problems started in the first two weeks of ownership. Total meltdown- no data survived.
I have been a HP customer since home PC's started and have owned many, many HP's during my life. Instead of giving me the benefit of the doubt, they claim my machine is damaged, that I did not damage it, it's back home with nothing done to help the situation. This is the first HP I've ever asked for help correcting damage that I did not cause to a 20 month old machine. I had been a former HP customer for many years and vow to never again purchase another machine of the Hewlett Packard or Compact Line of products. I agree- the warranty is useless and we deserve protection against lemon electronics.
Sincerely,
Tamaro McAfee

Exactly right. While downloading the driver of the HP site I also noticed the firmware upgrade and believing since HP put it up on their sire, it must be a good thing. Wrong, it ruined my 3055 which I had to throw into the dumpster. HP's mistake cost me hundreds. I replaced it with a competitors unit. Guess how many HP products I will be buying in the future...zero!

This company is lucky I'm not suing right now.
I bought this laptop a year and a half ago, and since then my power supply has broken FIVE times. The hard drive crashed recently (They sent it back with a TRIAL copy of Windows Vista, even though my Vista is fully registered.). The battery life is completely AWFUL, like hardly a HALF HOUR of battery life on a full charge (when the laptop actually charges).
My most recent problem has been the power supply literally smoking and not working.
DON'T BUY ANYTHING FROM THEM.
Their customer service policy is apparently non-existant.
Save yourself the trouble and buy a Mac or a Dell..

On 3/11/2012 I took delivery of an AIO Model 320-1050. On 3/22/2013, just one year and 11 days later, my machine wouldn't turn on and only through some quirk, it did come out of its coma after several days. It turns out that was the warning shot over the bow. On 5/28/2013, it completely died and I find out today that, after only 18 months in production, the model has been discontinued and there are no parts available, nor will they be made available. Isn't there some law that says parts must be available for so many years?

HP sucks... and i dont recommend it to ANYONE!

I completely agree with you.

I received an HP Pavillion entertainment/tablet PC in November of 2007. I should have returned it from the outset when I became suspicious about the quality after seeing the poor resolution of the external monitor and the horrible resolution if I connected it to the docking station. A phone call to HP about the above issues just resulted in a lot of transfered phone calls but no solutions. I just gave up on the $50 dock and moved on and accepted that the quality of the tablet really wasn’t very good and did not remotely compare to the quality I had observed on other tablets.

But then, in May, the tablet feature suddenly stopped working. Eight hours of phone time didn’t resolve the issue, and the call backs I was supposed to receive from technicians never arrived. I needed a computer, so I kept using it…

And then in July or August, it started making a high pitched screaming noise if it wasn’t muted or plugged into an external headset, but I didn’t have time to call HP, because I knew it would require losing my laptop for days if not weeks, and who is able to do that?

But in September, when I was finally ready to call HP for repairs, the wireless just stopped working. The drivers would just disapear and not install. Another 8 hours on the phone with technicians from all across the world, and no solution (though each insisted on going through the same routine over and over). I sent it in with the promise it would be back in less than a week…

Nope, it took a month. And when I got it back, how long did it work? Three hours! After three hours the wireless drivers had uninstalled themselves. And then it wouldn’t respond after sleep mode for a day before I called HP. When I did get them on the phone (time 2 1/2 hours), I was told that “HP’s have trouble with sleep mode.” A modern PC that has difficulty with sleep mode? Regardless after 2 1/2 hours on the phone the wireless problem wasn’t resolved, yet I was promised a call back the next day.

After waiting by the phone for 5 1/2 hours I called HP and insisted on a replacement or refund. I was lead to understand that I would receive one. Guess what, when the person contacted me to “arrange” a replacement he was really calling to say that they do not do that. Only if your HP computer has been repaired three times are you elgible for a replacement (do the math: three times at a month each time). Refunds are called “buy backs” and are based on (get this!) “the current value of the PC.” Everyone knows that my PC is currently worth nothing!

My new contact at HP also insisted that they only see major problems such as mine in “about 5″% of their products.” If any of you can do that math, you must realize that 5% of the number of HP products is a huge number. Few businesses are willing to operate on the premise that 5% of their products will have serious defects that may reach the customer, but apparently HP is not one of them.

So what is the point?
1. Do not buy HP products, they are cheap and break often and the company is aware of this but lets you, the user, discover that you have a cheap product that you will spend more hours trying to fix than actually using

2. Do not buy HP products, their customer service is abysmal and they will spend more time transfering your phone call from one agent to the next, or shipping your product from one repair location to the next, or even insulting you, as one technician did after failing to repair my device and stating “IIII am the technician here, and I say that it is fixed.” (If it doesn’t work, it is not fixed).

Do not fall into the trap of HP’s units being affordable given the number of features they offer, there’s a reason they’re so much cheaper than the competitors: they aren’t competing.

I was lead on to believe I was buying a reliable product, after spending my hard earn money to buy this plastic shell,
around six months later, I've started to have problems. I sent it in several time to be fix, but was told they will not fix it because of dust and to top it off I was told to buy another one. I need help in this matter.

docket no-[protected]
date - 23-03-2012
[protected]

i am complaining because i bought my HP lab top pavilion g6 5 months ago and from this date i face alot of hard ware and soft ware problems:
the first one i bought it with windows original copy but it was an old version.
second had a defect speakers and after refer to warranty they were resolve it after 10 days
finally and from more than 1 month ago the DVD driver not working some times hanging and other times not working at all
i want your feed back ASAP because i want to solve these problems by replace my lap top with another one
so i am very upset also i got a very bad experience from HP brand with first time dealing with them, you can contact me to solve my problem on email: heba_shehata@hotmail.com

I have previously posted an extensive description of how the pavilion I purchased was defective and how HP repair depot in Houston apparently intentionally damaged the laptop including breaking the screen (1 large handprint clearly visible when solarizing the photo of the monitor) and "revoking' my warranty instead of replacing it with a new laptop given it was the 3rd trip to HP in less than a year. I sent 79 pages worth of documentation and photos to an attorney that had a mention on their website of a class action but never heard further. I am convinced that HP is guilty of violating consumer rights, fraudulently voiding warranties instead of replacing their defective pavillions.
My laptop is still sitting in the box it was shipped back to me in, unopened since last year. I wish someone would manage to make this very very public and DEFINITELY that there was a savvy attorney willing to undertake a class action in this matter. I still have all my records and there's no doubt about the circumstances of this matter.

And... They will not send me pics of the damage. I set them up and sent one computer back at a time and to different addresses to see if they would say the same thing.

I have 2 HP computers with the keys falling off and both of mine just happened to have water damage too. We should get a class action!

ANYONE THAT CAN HELP ME? i TOO HAVE A PROBLEM WITH HP. I INITIALLY BOUGHT DV7 7-000 SERIES. AFTER 10 TIMES OF BEING SENT BACK FOR SHUTTING OFF, THEY SENT ME A NEW ONE. WHICH I AM USING NOW. IT WORKED GREAT BUT THE KEYS ON THE KEYBOARD STARTED COMING OFF AFTER 3 WEEKS. I SENT IT INTO HP AND THEY LIED AND SAID I HAD WATER DAMAGE. AND THE MOTHERBOARD WAS DESTROYED SPEAKERS WERE SHOT AND THE SCREEN WAS CRACKED. I REPLACED THE KEYBOARD FROM PC UNLIMITED FOR 50 BUCKS AND IT WORKS GREAT. HOW DO I GET MY WARRANTY BACK OR FILE A COMPLAINT WITH HP AND THE REPRESENTATIVE FROM TENNESSEE HP SERVICE CENTERWHO SAID TO ME THAT THERE WAS NO ONE HIGHER AT HP THAN HIM?

I spent so much on my laptop for it to be looking at me and doing nothing, and told to buy another one. Its that they have enough money and don't give a blimp, or they just don't know how to fix things they built.

When the HDD failed in late October, I called hp customer center again, for the 7th time in the year I have owned this POS. The fedex box was sent to me and I shipped it to Houston. They replaced the HDD, Motherboard, heatsink (again) and something else.
Within 13 days it had failed again. So I called AGAIN near the end of November. Fedexed in the shipping box as provided and sent it back to Houston. I expected a new computer to be sent this time to replace the lemon just as their warranty states. However about a week later, instead of the call to confirm repairs completed or new computer on its way, instead I got a call from HP case manager who informed me that I was basically pond ### and a thief who was trying to get away with something...she did this by saying that my Pavilion had a broken LCD screen, cracked casing, a brown keyboard (!?!) and missing screws and so, unless I was going to fork over $749 to repair the machine - with a generous $120 discount offered by HP - then they were shipping my ruined computer back to me unrepaired and with a voided warranty!
For one thing, the Pavilion was in nearly perfect shape outside and the lcd was perfect as well. THe keyboard was never replaced by me or anyone I know. In my view, there is clear evidence that HP is committing fraud, larceny, theft, violation of all kinds of laws, and not to mention that their Case Managers are unbelievably ignorant of any kind of etiquite, devoid of logical skills, and insultingly rude. They don't care that I have 50 pages of history on the service issues with this machine. They don't give a rats tail if the items that were wrong with their POS pavilion had nothing to do with an LCD screen in any case.
THey violated the trust of the consumer(S) and I definitely want to file something against them.
IF anyone out there is an attorney with experience or desires experience in class action suits against a big company committing heinous fraud, please take a look at these postings and send a note in reply.
I have all my records in pdf to send. I already sent it to them, but HP "doesn't have anyone above" the case managers for their betrayed, deceived, robbed customers to escalate these matters. THey clearly don't want to know or have to deal with it.
I am going to forward letters to every office of HP that I have found and to their various corporate attorneys.
I have attached below the names and addresses I have found so far.
I hope all of the customers like me who have been ripped off by this disgusting company will follow suit and do the same. Write your letters and send them daily if you must.
Good luck.

Here it is:
Hewlett-Packard USA

Hewlett-Packard Company
20555 SH 249
Houston, TX 77070
Phone: [protected]
Fax: [protected]
View other locations »Websites associated with this
firm:http://www.hp.com

Attorneys
Office Information
Attorneys
Name
Title

Barger, Peggy Chang
Senior
Counsel

Chavez, Maureen H. Fay
Senior
Counsel

Czarnecki, Michael
Steven
Attorney

Hoffman, Lauren S.
Senior
Counsel

Jones, Gaynelle Griffin
Senior
Counsel

Keene, Cindy A.
Counsel

Luna-Barberena,
Juancarlos
Senior
Counsel

Moore, William R.
Senior
Counsel

Ormrod, James A.
Senior
Counsel

Pham, My T.

Smith, J. Richard

Steinheiser, Sylvia Ellen
Senior
Attorney

Struthers, James F
Counsel

Weisberger, Steven
Tax Director

Office Information
Address: 20555 SH 249, Houston, TX 77070
Phones: [protected] Faxes: [protected] Websites:
http://www.hp.com
US OFFICES
HEWLETT-PACKARD COMPANY
Main Office
3000 Hanover Street, Palo Alto, California [protected] PH (650)
857-1501

HEWLETT-PACKARD COMPANY
2101 Gaither Rd, Rockville, Maryland [protected] PH (612) 603-
3000
HEWLETT-PACKARD COMPANY
16399 W. Bernardo Dr., San Diego, California [protected] PH (619)
592-4560

HEWLETT-PACKARD COMPANY
11311 Chinden Blvd., Boise, Idaho 83714 PH [protected]
HEWLETT-PACKARD COMPANY - HP FINANCIAL SERVICES (MAIN
OFFICE)
420 Mountain Avenue, P.O. Box 6, Murray Hill, New Jersey 07974-
0006 PH [protected]

HEWLETT-PACKARD LATIN AMERICA
Waterford Building, 9th Floor, 5200 Blue Lagoon Drive, Miami,
Florida 33126
PH [protected]

HEWLETT-PACKARD COMPANY
11445 Compaq Center Drive, Room 4.6.391, Houston, Texas 77070
PH [protected]

HEWLETT-PACKARD COMPANY
1000 NE Circle Blvd., Mailstop: 1022B, Corvallis, Oregon 97330
HEWLETT-PACKARD COMPANY
Esplanade Office Tower, 2001 Butterfield Road, Suite 816, Downers
Grove, Illinois [protected] PH [protected]

HEWLETT-PACKARD COMPANY
810 Bull Lea Run, Lexington, Kentucky 40511 PH [protected]

HEWLETT-PACKARD COMPANY
165 Dascomb Road, Andover, Massachusetts 01810 PH (978) 474-
2189

HEWLETT-PACKARD COMPANY
3404 East Harmony Road, Fort Collins, Colorado 80528

HEWLETT-PACKARD COMPANY
Personal Printing Division, 18110 SE 34th Street, Vancouver,
Washington 98683

HEWLETT-PACKARD COMPANY
11000 N. Wolfe Rd., MS 4059 (IP), MS 4060 (GL), Cupertino,
California 95014

HEWLETT-PACKARD COMPANY
19483 Pruneridge Ave., Cupertino, California [protected] PH (408)
725-8900

HEWLETT-PACKARD COMPANY - HP LABS (MAIN OFFICE)
1501 Page Mill Road, Palo Alto, California 94304 PH [protected]

HEWLETT-PACKARD COMPANY
20 Perimeter Summit Boulevard, Atlanta, Georgia [protected] PH
[protected]

HEWLETT-PACKARD COMPANY
CSLA Department, Bldg. MR01-3/DI, 200 Forest Street, Marlborough,
Massachusetts 01752
[protected]

HEWLETT-PACKARD COMPANY
8000 Foothills Blvd., MS RN, Roseville, California 95747

HEWLETT-PACKARD COMPANY
300 Stevens Dr., 3rd Floor, Airport Business Center, Bldg. III, Lester,
Pennsylvania 19113

HEWLETT-PACKARD COMPANY
14475 NE 24th St., Bellevue, Washington 98007

It's not just Dubai. I had a similar problem in the U.S.A. You need to talk to a member of the management team and bypass all of the front line call centers. I was able to get a replacement DV6700 which also had issues so I combined parts from both machines to make one good one. It's sad that I had to do my own tech work on a warrantied machine but that's the way it goes. They don't care about you or your problem. All they are interested in is getting you to fork over more money. That is the nature of big business. In the end I got a great education in computer science and now have two DV6700's for the price of one plus hours of frustration and self taught technical training. The sad part is that HP is one of the better companies. Dell is far worse and the rest don't even bare mentioning. If you can, stick to building your own desktops and picking up used laptops for your mobile work. Don't pay retail for laptops, they are mostly overpriced junk.

My name is allan davidson. i purchased a pl5060n from hewlet packard. the tv died with a loud pop and a black screen. it has been fixed before and has died again. now they want 625 dollars to MAYBE repair it. i feel that since this defect is well known it should be repaired by them at no charge however they refuse to help me other than to charge ma 625 dollars. they wont give me part numbers or anything. this is ridiculous and i feel this should be taken care of by hp.

I called Hewlet Packard to obtain a refund on a defective printer cartridge. They refused to provide a refund because the cartridge was purchased from one of their distributors instead of directly from them.

Well I have a hp pavilion a6452f purchased new here in Canada, about the same age and the Toshiba hard drive did not pass the smart( hardware) test just recently...luckily I was still able to recover my data. The hard drive is no longer under guarantee...

(hard drive issue seems to be a problem...3 year guarantee if purchased from Toshiba...two if it came with the Hp and only Hp can honor the guarantee...figure that.

Collecting double fare during festival seasons.

Yep. .. they are very callous...

I have purchased one

Compaq Presario CQ60-104TU notebook PC

Please let me know how I can get take benifits of HP promotions schemes . I buy from a shop M/S LOTUS, Indore (M.P.), India.They tell me that you will receive a I-pod. pl let me know

Regards

D K Chopra
[protected]

I am having the same issue. I tried to contact them to find out what is meant by product bar code number on box. No one receives the call at [protected]. And now it hangs up automatically.

I called the tech support and they gave me this email address - hppromotions@chemistri.com.au

Sending email now but am in doubt if there would be any response.

Wish me luck.

Kamal

I sent in my Cash Back offer form on the 10th July. On the 7th August I received an e-mail saying they had not received my proof of purchase as yet - should have smelled a rat then!

On the 8th August I resent all my information to them, stating at the time that I was glad I always keep all my paperwork. I have heard nothing nor received anything since that date.

When I tried ringing them the phone when answered, immediately went to music. I have not been able to speak to anyone!

I had a repair shop check my HP DV2810US. They confirmed both the motherboard failure and the fact that it is a common problem with the HP laptop. I haven't bothered to try to use the HP customer service system as I have read so many others getting nowhere with the issue or in hearing HP admit that one should not expect a quality laptop motherboard to die immediately after the warranty expires. Apparently they consider laptops to be a disposable product. I on the other hand do not. There are other options out there, and I for one will not support a company that considers customer satisfaction to be unimportant to successful business practices. I was not happy when the failure occurred and am not happy with what is now nothing more than a very expensive external hard drive.

I agree completely and share a similar experience with this individual. HP's customer service is horrendous. They make you go through hours of the same diagnostics over and over again before agreeing to reparing the product. In addition the attitude of most of their people is one of disinterest and they continuously ask you the same questions rather than referring to the case number and reading what snother technician either inputted or should have inputted into the system.

I sent my computer back to be repaired as it would costantly freeze up. I was told the problem was a software one and that original factory software was to be reloaded. Upon receiving it back I experienced the same problem and once again after hours of diagnostics was told it needed a new mother board and needed to be returned. Computer was returned an then I was notified that it would be returned to be 2 weeks later as they were awaiting a part. Hard to belive they don't have it or can't get it sooner.

To date I've been without the service of my computer for over a month and have spent probably 30+ hours on the phone with HP talking to people, being "shuffled around" and asked to do diagnotics...many being the same one over and over again.

After this experience with their service department I would never purchase another HP product again or ever recommend them to another. In fact if I had the opportunity I would strongly urge someone looking to buy an HP product to look elsewhere.

They just don't care!