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Hotwire.com / customer service

1 Summerville, SC, United States Review updated:
Contact information:
Phone: 843-442-7224

I purchased a R/T ticket from Charleston, SC to Phoenix, AZ for 7/8/08-7/10/08 through Hotwire. Due to mechanical issues, Delta was unable to get me to my destination. Delta issued a voucher for future travel. I called Delta to get cash and they said Hotwire would have to issue the request for refund. Since 7/9/08 I have been calling Hotwire twice a week, and have been getting all kinds off "off the wall" excuses for not refunding the ticket even though Delta was most willing to issue a refund, if only Hotwire would ask for it. Sounds simple, but Hotwire customer service is only a front for a lousy company, and they say whatever it takes to get me off the phone and then drop the issue. It would seem that someone in executive mgmnt would do something about their integrity and reputation and do the right thing. Good luck to all who try to get anything back from Hotwire once they have your money

Da
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Comments

  • Ka
      21st of Feb, 2009
    +1 Votes

    I to am having an issue with Hotwire, I have been watching the flights for a month, planning our first vacation to Florida, unfortunately with the way the Economy is going my employer did a lay off which effected my dept. Being short handed to begin with we are now two, so it took quite some time for my vacation to be signed off, The day I finally got my sign off I went to book our flights and noticed a huge price increase. Because I never travel as this is my first vacation I am not familar with alot of the way things are done. I listened to to many people, seeing school vacations are coming up I was told the flights will continue to go up. Well the original flights that I was looking for were $208. per person which was perfect. But by the time I finally had the ok through work to get the time off that night the flights went right up, I checked every flight every website and hotwire was the cheapest by a few dollars at $326. which I ended up booking I booked 3 tickets which cost me clost to $1000. way more then I expected. I just found out the place we are staying does not have a shuttle service so now I have to rent a car. So I went to check out car rentals and for the heck of it I checked to see what the flights were going for and found they had gone down to the original $208. so I immediately called hotwire and explained to them about the cost and would like a credit towards a rental car. I spoke with a customer service rep and he informed me that he could not give me my money back for the difference and that Hotwire works with customers to save money thats why there rates are so low???????????Where did this Customer Save money?????? I just checked there flights and today they are even lower $189. They SCREWED MY OUT OF $411.00 . I think hotwire is crooked and if there out to save there customer money and give them the best rate possible then they should give some sort of credit or incentive to there customer, not screw them. I will be making a call to the Better business bureau about this !

  • Mo
      18th of Jun, 2009
    0 Votes

    i also booked a r/t flight package through hotwire.com, we picked the package we wanted and in the time it took us to book it online the cost per person for the package had gone up $10 we backed out and choose a new package and the same thing occurred when trying to book that package, so we called the help line on the site only to be met with a person who seemed to have great difficulty in making the booking there was an issue with our card we were told to call again when it was resolved we called a few minutes later after we fixed the card issue and talked to a new person to continue our booking when doing our booking we asked what our flight times would be for the trip the woman said we would be told our flight times after the trip was booked/paid for needless to say we were more then disappointed to hear that after a 7 hour flight to our destination we would arrive at 10 pm when the distance can be driven in 10 hours, we tried to alter flight times and since we had already purchased the package hot wire refused us a change in flight times and refund long story short we spent 1k to have hot wire dictate our three day vacation to see friends we have 3 days to be there and most of it will be spent on a plane, hot wire needs to inform people better of the refund and business policies or i should say the lack of refunds and customer service.i will never book through hotwire or any travel site for that matter again. the savings and convince they rave about on thier sites and commercials simply inst TRUE!!

  • Sh
      8th of May, 2012
    0 Votes

    hotwire is awful we never even got to book our flight the took 1100 dollars out of our account had to call four times just to get a supervisor named taylor who was no help we were on the phone for over an hour the fist lady said she would get a supervisor and then hung up the second guy said he would talk to the bank his name was rusty he hung up when the bank got on the phone he said he would call back if the call was lost and he never did the third time we called we already had the bank on the phone and she politely waited about 30 mins while we tried to get a supervisor again and they put us on hold for over 20 minutes so we just told the woman on the bank that we would call again we called again we told the woman first off we wanted a supervisor and she wouldn't stop trying to find out our name which there was no point for her to know we just wanted a supervisor after being on the phone with these idiots in india the supervisor named taylor employee number A189 if that was even true told use he is as high up as we could get because he was also no help to us this was an awful experience for the last hour and a half they were no help so we got charged a ### load of money just to have to wait up to 72 hours to get it back and they want us to rebook then.. absolutely AWFUL customer service dont trust hotwire.com

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