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Hotels.com / missing hotel reservation

1 Milford, CT, United States

On 6/9/2018 my husband and I attended a concert in Forest Hills NY. He booked a room at the Rago Park Wyndham for the wrong night(6/16/2018). We called hotels.com and the representative got permission from the hotel to cancel our reservation and re-book us at the Laguardia South Marriott for 6/9/2018. When we tried to check in, we still hadn't received a confirmation number but the new room was pending on our account. The hotel held our bags and when we returned from the concert at 1:00am we still had not received a confirmation number. We were left without a room because the hotel was fully booked for the night. We use hotel.com frequently and this was not a very positive experience for us.

Pi
Jun 13, 2018

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