SUBMIT A COMPLAINT

Honda Activa / scrap activa for new price

kalpetta, India

TO WHOSEOEVER IT MAY CONCERN


From
Jubin
Mahatmanagar
Kalpetta
Wayanad673121
To
Honda two wheeler, ktc Honda,
Respected Sir
I jubin roy, a customer from kalpetta, wayanad booked Honda activa on 21stNov 2013 at KTC motors, kalpetta, SreeAyappan complex, kalpetta P.O wayanad PH:[protected] having been waiting for this long, I deeply regret to inform you that I received a condemned or showroom assembled activa on 12th FEB 2014 evening
The details of the vehicle are as given below:
Honda activa, colour black,
Since the vehicle was delivered on 12th feb evening hours, the executives wanted to finish the formalities in hurry, but I noticed most of the fibre parts are pretty old or full of scratches some of its are the front portion, the left side covers and floor side metal coverings, silencer
Immediately I reported the issue to the manager Mr.Shaji Mob:[protected] he said we will change it on 1st service when I refused the offer, he showed me few VECHILE IN THE SHOW ROOM AND ASKED ME TO SELECT ONE, I THOUGHT THEY ARE GOING TO ALLOT A NEW ONE FOR ME BUT SURPRISINGLY HE SAID THE VECHILEIS ALREADY TEMP: REGD SO PLEASE SELECT ONE OF THESE AND WE WILL CHANGE IT FROM THOUSE VECHILE TO MINE, at the moment I could see only the external faults and they changed 2 covers and 1 metal cover.by then I was really desperate, I took the vehicle, on the road I knew it has some major issue either with chase or fork
Next day morning I stared the vehicle, wanted to take a turning, suddenly the right side handle got jammed and the vehicle moved little further hit on a small stone and I fell down
I had no time in the morning; I took it to the showroom in the afternoon they said its perfectly all right nothing wrong
I was not able to drive and again I took it to showroom on 14th feb they changed something and paid for some workshop issue bill given for 829.00/-?
Now they assured it’s perfectly all right, but the problem persist
Yesterday that’s 18th feb 2014 I kept for a check-up again, now they are insisting me to change the fork assembly and wanted me to make claim, since the problem persevered right from delivery I really don’t wanted to make a false claim, so I decided to speak to the manager shaji when he realized that the problem can never happen either it’s an old vehicle nor they have changed to some other vehicle, there is always a rumour that Honda people change parts from new one and sell it outside, however the manager never wanted to talk to me and he absconded from the showroom
I phoned up to Calicut KTC and spoke to mr.dineshan who himself claimed he is in charge of kalpetta, he said I will speak to shaji and come back to you, nothing happened, in the evening I again called him on mob;[protected], the person who attended the phone said dinesh spoke to you in my phone he is not here, but shaji says that it’s because of some accident
All of its parts mainly fork assembly, handle, fibre parts, silencer are 100% not new
>Now I wanted to know why they change things from one to another vehicle
>either you take back this scrap and give me new vehicle or pay my money back

Vehicle cost: 51, 769
Insurance:1225
Tax:3266

Total 56, 260/-
TPand reg 2050
So 58310
Accessories 3734
Total 62044
+ I have a loan and its 1st initial payment and loan charges also have paid

I will be very grateful if you could response at the earliest against this sort of cheating
Please do contact me on mob [protected] in case if you need further details
I would appreciate it if you could organise to have the problem fixed/use another repairer to fix the problem by 20th feb 2014 As I am sure you can appreciate, I rely on my bike for transport and apart from the Inconvenience, this problem has also caused me to incur additional cost

I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved by tomorrow i.e.20th feb 2014 I will consider taking further action to resolve the complaint either through the Departments or through the courts.

Yours faithfully
Jubin roy
Mob;[protected]

Copy to Consumer court, inspector of police kalpetta,

Ju
Feb 19, 2014

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