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4.2 11299 Reviews

Home Depot Complaints Summary

231 Resolved
2153 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Home Depot reviews & complaints 2412

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5:01 pm EDT
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Home Depot design department

On 4/25/18 I went into Home Depot to order window coverings for a 3 glass panel sliding door plus a 2 panel slider. On that date I picked out a Levelor product that I was told looked like drapery but had vertical blinds embedded in them to block out light and heat. On that day I was assisted by Taylor Frederick. The measurement were done a couple of weeks after that. I waited for Home Depot to contact me. Never heard back. I contacted them by phone 2 months later and spoke with dept manager Dede Proffer who told me that was not the process for obtaining window coverings at the store and that Taylor basically didn't know what he was doing. I was told to come into the store which I did on 6/26/18. At that point I spoke with Staci Nay as Dede wasn't immediately available. Staci's demeanor was unapologetic and acted as if I was bothering her. She too said Taylor didn't know what he was doing. After showing her what I had picked out she proceeded to try to order that product I had previously picked out. At that point Dede arrived and told her that that product was NOT a drape with the vertical blinds embedded but just vertical blinds proving that Staci apparently did not know what she was doing either and I had been misinformed by Taylor. Dede told me, after looking at a couple of products that might work offered me a service where the Hunter Douglas Designer would come to my home and help me find something to suit my needs. I agreed to that. The Hunter Douglas rep called me today and told me that they DO NOT come out to Wickenburg.
To call the department I came to to try to get service, a designer dept, is more than laughable. The level of incompetence is stupendous. I will be following up with the BBB and will subsequently take my business elsewhere.

Kathleen R Pritchard
[protected]

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2:45 pm EDT
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Home Depot delivery of lg washer, dryer, and kitchen aid microwave

Re; order id h617585904

i have waited 3 separate times for delivery of an lg washer and dryer. The first time the delivery was way too late out of the window allowed by my building.
Last week the delivery crew didn't have the correct installation equipment.
Today the dryer was delivered damaged and according to the driver, broken.
The crew left without letting me know.
When i called dispatch, arlene informed me that virginia, the dispatcher had released the driver from the delivery.

Marc, the assistant manager at the 23rd street manhattan store, was not consulted by the delivery company.

The ineptitude and lack of consideration for a customer's time and money is unacceptable.

I have waited for this merchandise for months, only to be treated with disrespect and indifference. The delivery company is impossible to reach, and unacceptably, outrageously rude.

Eileen schlesinger
917.518.0102

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9:26 am EDT
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Home Depot inappropriate cashier attitude/behavior

I am a disabled veteran. Due to Home Depot's policy of giving Veterans a 10% discount I have been purchasing all my home project supplies and materials at HD for many years now and will even go out of my way to do so. I value this discount and really feel good when your cashier says to me "Thank You for your service". This is something that was unheard of until recently especially during and after the Viet Nam war when I was in the military.

On 6/27/18 I entered your store located in Eagle, Idaho and made a purchase. Your cashier Gayle in the Nursery Dept. was on duty. I presented her with my VA ID card and asked for the VA discount. Not only did she not thank me for my service, but she failed to give me the discount. I asked her about that and she apologized but said that there was no way to correct the mistake now that the transaction had been processed. I was appalled at her attitude that I should just absorb the loss which was only 81 cents, but at this point it was the principle of the matter and her poor attitude only made the situation worse. Due to Gayle's attitude and not being serious I said to her that she should cover the 81 cents herself since she made the mistake and should rectify the matter if there was not any other way to fix the problem. After a scene was made at the register with other customers waiting to check out I asked for my change and then went to your Customer Service Desk at the front of the store where the matter was resolved quickly and politely.

I will continue to purchase all of my home supplies at Home Depot. I feel that HD's policy is a good one and I respect and admire HD for showing the Veterans a small token of their appreciation. I am not going to let 1 of your employees spoil the long term relationship that I have had with Home Depot for many years now.

Rod Coelho
[protected]@gmail.com

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Update by Rodney Firmino
Jun 28, 2018 9:28 am EDT

No updates at this time.

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4:48 pm EDT

Home Depot unprofessional behavior

One of the many depts. Is the key center. The key machine has filters/molds for certain car models and therefore makes key copies (non-programmable). I had 2 made there 4 years ago with no issue for an old jeep but ran into an argument this time when I tried to have 2 made again (these key fobs are very flimsy and break easily so I have several blank spares). The lady first refused to make the key, then after I told her it is not a programmable key she very rudely looked up the key and found the copy. After I told her I did not want her spare, I wanted my own spare cut she went back into the same argument that they don't program keys. I told her, listen: this is a mechanical key, this key is a copy of the original and was cut here at this store 4 years ago. You just entered the info in the computer and found the key so what is the problem? I know you can make a copy and althought I don't want the blank you carry in the store I know I have to pay for it. She replied: I cannot promise this key will work, it will not be guaranteed. You may have to bring it back and we'll try to cut another but without the programming they more likely will not work. So I said, nver mind this is supidity! — I want a key cut not a fob programmed. Home depot cuts car keys everyday for all the cars in the computer system for which they carry spares. The jeep is one of them and the keys they made 4 years ago work just fine except the fob broke. This woman is rude, obnoxious and to be honest uninformed to be running the key department. There should be someone there capable of cutting keys without arguing with clients...

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2:57 pm EDT
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Home Depot behavior

6/26/2018
Home Depot Lamar Hutchinson Pkwy
Riverdale Ga. 30296
I was unable to get assistance loading paver for 12:00 until 2:30. An associate requested a forklift to move pallet with pavers at 12:30. The driver confirmed as soon as she completed what she was doing . Someone was needed to move pallet so pavers could be reached. I went to customer service twice and they called for assistance.The fork lift never came. Assistance from a department other than garden came. No explanation was provided as to why I could not receive help.

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10:25 pm EDT
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Home Depot retainer wall cap

I bought 10 retainer wall cap at Home Depot in Kent, WA. The address at the store is 26120 104th ave SE Kent WA 98030.
I bought those back to return and the customer service lady name Tammy refused to retuen those for me. She said those are discontinued already and there is no way she could do a return on those. I told her but I bought it from here and you could look up the receipt from my credit card. After that, she said she didn't find it and use the same excuse that there is now online, not in her store and the sky is no longer in the system. I asked if I could speak to her manager. And the manager came out, her name is Debbie, she said she is an assistant manager, and she could not return those discontinued product. I told her why it would be my fault while you guys no longer carry your products? And it's only 10 of them, cost about less than 20 bucks while we purchased thousands of dollars a from your store? We just recently remodeled our home, plus doing lots of stuff for our garden. Home Depot treated me like crap today over 20 dollars product and it's not even our fault that they discontinued their items. I'm very disappointed at the decision Debbie made.
Would you please give me a call as I wanted to file an complaint about this issue
Thanks,
Tram Nguyen
Email: [protected]@gmail.com
Phone: [protected]

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5:57 pm EDT

Home Depot associate's customer service

I don't know why I continue to shop at the Home Depot where I live.
less than a year ago I bought a washer and dryer and dishwasher a refrigerator and a stove. Biggest mistake I ever made.
within 2 months of having the appliances the washer had to be fixed twice, The dryer had to be fixed. The oven still doesn't work and they came out 3 times to fix it. The dishwasher was repaired once so far. when I contacted the Home Depot about all these issues and told him I want them replace them with a different kind they thought it was funny and said no.
Another experience I had last month. Went to the Home Depot I needed someone to help me out with Lumber, (Doing some construction in some of my properties) I found 3 Associates standing engaging in a conversation about their weekend. So I stood next to them, They all looked at me and acknowledge that I was waiting to ask them a question, they turn their face and continue the conversation. I waited for 3 minutes standing there. got the stuff in my hand put it down and walked out! And not one of them turned around and said ma'am I'm sorry can we help you! disappointed once again!
2 days ago I go to the same home depot, To buy a grill. Because the grill I bought from them 8 months ago for $200 was no longer working surprise surprise! so I went back to buy another one a smaller one this time. I asked one of the employees standing there at the door, I guess greeting people, And asked him if someone could give me a hand with a Grill if i decided to purchased it ~ He looked at me and said haha everybody's trying to Buy grills and some of the grills don't even fit in the back of their trucks. So I told him I would need a screwdriver just to take off one piece of the grill and it would fit perfectly.
and once again he just laughed and said "Good luck! and walked away. I cannot tell you how frustrating and pissed off I was.
I Drove to my company and was Fuming! Two of my employees said they had a similar experience at this location. it was an inconvenience for me a waste of gas a waste of my time .
I pay my Home Depot Bill and I'm never late with it. it pisses me off that I pay for a stove that doesn't even work it pisses me off that I have to pay for a washer and dryer that had more repairs to it than it's worth. And the list goes on!

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Update by gloria131313
Jun 23, 2018 5:59 pm EDT

I don't know why I continue to shop at the Home Depot where I live.
less than a year ago I bought a washer and dryer and dishwasher a refrigerator and a stove. Biggest mistake I ever made.
within 2 months of having the appliances the washer had to be fixed twice, The dryer had to be fixed. The oven still doesn't work and they came out 3 times to fix it. The dishwasher was repaired once so far. when I contacted the Home Depot about all these issues and told him I want them replace them with a different kind they thought it was funny and said no.
Another experience I had last month. Went to the Home Depot I needed someone to help me out with Lumber, (Doing some construction in some of my properties) I found 3 Associates standing engaging in a conversation about their weekend. So I stood next to them, They all looked at me and acknowledge that I was waiting to ask them a question, they turn their face and continue the conversation. I waited for 3 minutes standing there. got the stuff in my hand put it down and walked out! And not one of them turned around and said ma'am I'm sorry can we help you! disappointed once again!
2 days ago I go to the same home depot, To buy a grill. Because the grill I bought from them 8 months ago for $200 was no longer working surprise surprise! so I went back to buy another one a smaller one this time. I asked one of the employees standing there at the door, I guess greeting people, And asked him if someone could give me a hand with a Grill if i decided to purchased it ~ He looked at me and said haha everybody's trying to Buy grills and some of the grills don't even fit in the back of their trucks. So I told him I would need a screwdriver just to take off one piece of the grill and it would fit perfectly. and once again he just laughed and said “Good luck! and walked away. I cannot tell you how frustrating and pissed off I was.
I Drove to my company and was Fuming! Two of my employees said they had a similar experience at this location. it was an inconvenience for me a waste of gas a waste of my time .
I pay my Home Depot Bill and I'm never late with it. it pisses me off that I pay for a stove that doesn't even work it pisses me off that I have to pay for a washer and dryer that had more repairs to it than it's worth. And the list goes on!

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3:20 pm EDT

Home Depot ars

We purchased a brand new Heating and Air Conditioning unit from Home Depot and exactly 3 years to the date of a 10 year warranty the compressor stopped working. Contacted ARS, the service arm of home depot, and was scheduled an appointment for June 22, 2018 between the hours of 9am to 1pm. At 1pm I made my first phone call and spoke to "Emily" who could not get ahold of the technician "Carter" and informed me that she would call me back soon with an estimated time of arrival. Mind you, I was on the phone for 48 minutes with that call. Well, at 315pm after not hearing back from "Emily" I called again and then spoke to "Virginia" who also could not reach the technician to let me know what time he/she would be there. I asked to speak to a supervisor and waited another 40 minutes to speak to "Tom" who apologized and all in all said, "he gets there when he gets there". Sorry, we have people who have been waiting a day an a half for service. Well Home Depot, if that is the standard you are trying to achieve, "Congratulations" because that is exactly where my service standard is at but quickly increasing by the hour. Shame on "The Home Depot". I should have figured it out since when I purchased my double pane life time guaranteed windows I had the same issue with service. Wow! Incredible.

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Chrysithemis
, US
May 14, 2020 6:40 pm EDT

I never asked for an estimate yet these people are blowing up my phone. They have left SEVEN messages today. After reading the reviews, I wouldn't hire this company to do anything. Don't appreciate the harassment.

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10:20 am EDT

Home Depot warranty service on my dryer

I purchased a dryer 3 years ago from home depot with a warranty that is not working. I called the warranty department 1 month ago and still has not been fixed. They have sent a service provider that does not show up does not answer my calls orders wrong parts and yet your center will not schedule a different service provider. I have been trying for weeks. Finally today the service provider came and said he fixed the dryer as soon as he left i went to do laundry and nothing it did not work so i called home depot again and they said for me to call a different provider and pay for it then you guys will reimburse me. Why did i pay for a warranty and why is this taking over a month for a dryer. I am beyond disappointed and upset. I work for a very large company and if this id how i treated my customers i would be looking for a new job for sure.

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10:59 pm EDT

Home Depot all of the home depot

We have been renovating our kitchen. My husband and I and we have been to the new Home Depot store located in 3350 Hempstead Turnpike Levittown NY. Every time we ask someone for help they look at us like we are some kind of idiots. Walter from plumbing Cliff from electrical department they have no idea what they are talking about. Walter has a smart mouth very nasty and sarcastic. Cliff you ask him a question and he wants you to answer your own question he has no idea what his job entails. We have asked for Managers to help and I've been there so much that we pretty much know then. Bob is very rude we asked for help and he walked away from us completely ignored us. Asked him again and he said he was busy. He didn't even get no one else to come and help. Anthony and Chris were no help didn't care about a thing we had to say and didn't even want to help. They are lazy miserable and they shouldn't be working at a place that is fast paced. We gave up and we won't be returning to Home Depot.

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1:05 pm EDT

Home Depot install maytag dryer

Purchased Maytag dryer. Signed papers for what I thought was payment agreement and install/damage agreement. Salesman was told our dryer was not working after more than 20 years. When new dryer was delivered could not be installed because we have 40 year old outlet. Husband went to Home Depot where we bought dryer. They said we signed papers so too bad so sad. We have 48 hours to return dryer or figure out how we can get outlet changed. We have been customers with Home Depot since store opened. Never have we been so disappointed in customer service.

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3:40 pm EDT

Home Depot online order ship to store

I had placed an order online to be shipped to my local store. The website and my comfirmation email said that the product would be available for pickup between June 12 and June 15th. They are still not at the store. The local Estes terminal that I was directed to call has been very helpful. Unfortunately, I am at least a week late on a job because Home Depot can't give an accurate delivery timeframe, nor do you state anywhere that shipments can easily be a week, or more late. When I called customer care to find out if this is a common practice or if something would be offered to assist me in making up the delay with my client, I was just told that sometimes things happen. If I can find an alternative product, I will be demanding a full refund and not picking up the order. If I cannot, I will make sure to not agree to a clients request if it requires ordering a product from Home Depot ever again. I cannot believe that a business is operating in this manner.

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12:26 pm EDT
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Home Depot employee

I am the service manager at a mobile home retail center. My husband is an independant contractor that does work for us on customer homes. On June 12th he placed an order and left his personal info with the employee Donettra. After he left the store she used her personal cell phone to start texting my husband on his cell phone. She began by telling him how handsome he was and even after he told her he was married a very long disgusting sexting conversation ensued. My husband is obvs as much to blame but due to this Home Depot will never again receive a penny from our local office nor our personal money. I have a personal credit card I will be paying off and cancelling over the next few payments. I'm sure this was not the first time this employee had done this nor will it be the last. If there is a time she no longer works there maybe we could do business again one day but as it stands this was the most disgusting unacceptable display of behavior I have ever experienced from any company anywhere and we do business with a lot of people. I called and spoke to the local "project manager" here in Alexandria la. who claimed he would investigate but as she is still working there today obviously nothing was done. If there is anyone in the Home Depot industry that cares about customer service at all this is the one to be concerned about. It is my deepest deepest regret the phone was forced away from me before I could provide you with the disgusting nature that conversation turned into. Good Luck with Donettra. Also if you randomly drug test her you will find weed in her system as she took a break while my husband was there to ask if he would smoke a blunt with her and stay with her while she was on break. Just another little tidbit I wanted to mention. I really didn't appreciate her having him buy her subway either. That's just insult to injury. Thank you for taking the time to read this.

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11:10 am EDT
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Home Depot refrigerator missing after receiving call it would be delivered

Purchased a new refrigerator on my newly opened Home Depot card on 6/5/18, along with a 5-year service agreement. Order #: H8440-50919. Was promised delivery this past Wednesday (6/13/18) and got a call might before to confirm. However, delivery was a no show in day promised. No further call or any explanation. Tried to call delivery and got no answer. Called store the same evening and spoke with Phil Pisano, store manager, who promised to call me back next morning. That was a LIE! After not getting a call from him today, I called the store again to learn that he was off. WTH? I told him on (6/13/18) that I wanted to be compensated for my lost day and time because I live an insanely busy life as a full time SAG actor and Pastor. Mr. Pisano replies, "I have no problem doing that after I got my delivery." Well... was you told today that delivery can't even locate the appliance. How is it that I'm called to say it was coming the next day if it couldn't be located? Was it stolen by the delivery guys? This is the worst service I've ever had from a retailer and Home Depot should be ashamed! I intended to tell everyone I know about this terrible experience! I've since canceled the refrigerator order and the 5-year service agreement, and gotten a credit back to my new card (which I will probably never use again). Home Depot doesn't deserve my business! I am totally frustrated! I'll go elsewhere to buy it. I've done a lot of business with Home Depot in the past, but that's over! This is poor customer service! It seems the right hand doesn't know what the left hand is doing! Thank you to Allison in Corporate Customer care for making sure my refund was issued and to Robin at the Miller Road Wilmington store for processing the refund. As for Mr. Pisano... is this the way to manage a store? This experience was not cool at all and now I have to go refrigerator shopping all over again. LIVID! Bishop William B. Wilmore, Jr.

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7:55 am EDT
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Home Depot discrepancies of estimate

Estimate requested for restoration of flooring. Paid, rep came out and performed a detail inspection of the home to include 2 bedrooms and office that wouldn't be performed in the job order, but informed would be good for 1 year, just in case I desired future service w/o having to pay for another estimate. The flooring project was to cover the damaged areas that consisted of master bedroom, master closet, living room and the connecting hallways that would require a full replacement since it was all connected. Stated work would take 2 days. Initially overcharged for items to move and/ or disassemble/assemble, but informed the customer was required to do. A credit was applied.
Sub-contractor sent 1 person on scheduled flooring install day. I was informed that 3 days were to be required; not acceptable as I am already taking time off work which will result in time not paid. After call from Home Depot rep to check on status of project, I expressed my dissatisfaction as to the poor management and operation of just sending 1 individual to the project site and then requesting more time to complete job. It was stated he would contact the company POC installer of my complaint. Received a call later on, for which I was informed that there was apparently a shortage of workers due to other circumstances, but that there would be a team of 2 the following day and the current worker would do his best to get the most done. This is of little concern or not my problem that the company has poor management and operating service skills. I as the customer was informed to have the home prepared as required to avoid delays, but the company wasn't prepared and yet this is be acceptable; not to mention the worker was present for only 4 ½ hrs. This is not an indication of making an effort to complete the work in a timely manner.
The developing of other issues; now informed the prep flooring of the living area was not included in the estimate/job order, the hallway that obviously connects to the effective damage area was also not included, the fireplace section which requires additional work was not included as well.
I paid for a service, which included a service charge to perform an estimate of repair, in which he observed, took pick pictures and measurements and used leveler to determine floor prep, and to which I specifically informed what areas were to be actually restored.
Why would there be so many errors in what was to be performed?
I made a conscientious decision to accept and pay for the floor restoration, based on clear communication and the estimator knowing how to perform/determine the requirements. Obviously common sense lacked in the estimate performed, not to mention the measure inconsistencies such as the SF of the master bedroom that was placed @ a higher amount than it actually is, but informed the only room charged for floor prep. The estimator himself stated the living room would likely require some floor prepping, but not on the quoted estimate. Why?
I should not be held responsible or liable for Home Depot and their subcontractor poor judgement or lack of establishing a valid and properly calculated estimate, especially with suppose detail work performed @ the time of the flooring estimate.
I request satisfaction and compensation in the errors, oversights currently encountered and those likely still to come, as the work project is nickel and dimed for extras in an attempt to inflate and charge substantially more than the anticipated estimated costs.
I'm expecting a call from the manager of the Home Depot Killeen store, to address the current issues and mishaps and possibly come to a satisfactory resolution.
My intention is to elevate this action to the BBB and the PAO on Fort Hood to alert the military and civilian population of what is interpreted as deceptive practices if this continues to be a problem.
Thank you for your time and assistance in this matter,

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Update by Emely R Silva
Jun 14, 2018 7:57 am EDT

Satisfactory resolution is requested.

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7:17 pm EDT

Home Depot unacceptable business practice

I ordered an LG side by side refrigerator from Home Depot on Friday June 8 and paid for it with my credit card. After the transaction was complete, it gave a list of things to do to prepare for delivery. One of them was to measure to make sure the fridge would fit the space. I thought all side by sides were the same size so I didn't measure before ordering. Once I measured, I saw that the fridge was too large.
I immediately went back on line to cancel the order. There were special instructions on how to cancel an on line order. I followed the instructions 3 times but was never take to a place to cancel the order. I tried calling but got no response. My old refrigerator stopped working completely, so I needed a new one ASAP.
On Saturday I tried calling Home Depot again and finally got to speak to a person. At first I was told I could not cancel the order until the refrigerator was delivered and I refused it. Then they would issue me a credit. I said that was not acceptable. I asked if I could substitute a smaller refrigerator. I was told NO. After talking back and forth the lady said she would call the delivery company and see if the delivery can be stopped. She got back on the phone and said the refrigerator was taken off the truck and she would issue me a credit. BIG LIE NUMBER ONE.
Monday, I received a call from Home Depot's automated call system reminding me of my delivery on Tuesday. By this time, I had already received a refrigerator that I had ordered from Sears. It was after 6:30 PM, but I called the number given by Home Depot Delivery and left a message say I had cancelled the delivery and was supposed to be getting a refund. I left my name and number. No one called back.
On Tuesday I tried calling Home Depot again & got no response. I even sent an email that was never answered. This morning (Wednesday, June 13) I check my credit card and did not see my credit. So I again called Home Depot, I was told that my order was not cancelled until Monday, June 11. I said that was a lie and I have an email dated June 9 confirming my cancellation and stating my refund was being issued. After another long conversation, the guy phoned LG (supposedly) and he said he was told they never got notice from the delivery department that the refrigerator was never delivered because it was taken off the truck! I really didn't understand what all this had to do with my refund, since the delivery was cancelled and the refund had supposedly been issued. I was told that I could not get a refund until the delivery company told LG that the refrigerator was not delivered and the order was cancelled. Then LG would tell Home Depot to issue me a refund. I was told that this would take 48 hours! OK, so I said 2 days for you to get permission from the manufacturer to issue me a credit, then you take another 2 days (by this time it is next Tuesday) to issue the credit and another 4-5 days for the credit to show up on my credit card account. The guy said yes. I said this was the most ridiculous thing I had ever heard of.
Since when does a company need permission from the manufacturer to issue a refund for an order that has been cancelled. I was told the credit had been issued. I received an email confirming the order was cancelled and the refund was being issued.
Having to wait 2 weeks for a refund is not acceptable under any circumstances!

I have an LG TV, and LG DVD player and an LG phone. If this is the way the company operates with cancelling orders for large appliances, I don't think I will ever buy another LG product. What does LG have to do with Home Depot issuing me a credit?

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Update by Flo LuLu Hughes
Jun 13, 2018 7:19 pm EDT

I thought this complaint was going to LG Corp. since it was submitted on their website. Posting this to Home Depot makes no sense because they are the cause of the problem and did nothing to help me.

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6:17 pm EDT

Home Depot air conditioning service contractor (arb)

To whom it may concern: I was in home depot in lady lake, fl. Store #8447 a month or so ago and they had a manned display from an air conditioning company (arb) with all the home depot clothing on. I spoke to them about getting a price on a new system as well as getting my current system serviced as they were advertising. I set up appointments for both an estimate and to get my system serviced. Very punctual on trying to sell me a new system but as to the tune-up not good at all. The first appointment made with a four hour (2-6) window they cancelled at about 20 minutes to the last hour of the window. Needless to say I was not pleased after waiting for them for over 3.5 hours... And then they cancelled. I foolishly let them reschedule for another day after they called me to apologize. Time (9-1) this time they called at 11:30 and said they were running an hour behind... I said could you make it slightly later (after 3:30) no problem,, hah.. No show at all, no call no show... Nothing... Surprised and disapointed.

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11:14 am EDT
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Home Depot store #6869 customer service and representatives

To Who it May Corcern:

On June 10, 2018 around 8:00pm, I Ramon Colon Santana when to store #6869 To pick up my special order #W829966041 air filter 16 3/8× 21 1/2× 1; which this store #6869 received on June 8, 2018 and ready to be pick up by me. The customer representives could not fine it. After waiting an hour the representative, she reordered without asking me or asked for my approval. I decided not to reorder the air filter. Nor the customer service representative or the manager do not said we are sorry or apologize for the inconvenience. They are incompetent, They are not customer service orient, they just don't care about the customer's, they just care about there paid checks. I had bad experiences on this store #6869 before; from now on I'm going to buy my stuff at Lowe's and Amazon. The Store #6869 is very incompetent.

Thanks,

Ramon Colon Santana
[protected]@gmail.com

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10:04 pm EDT
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Home Depot staff

I wish I knew which location this picture had been taken at, but I do not. What I do know is it is a picture that is ticking off a great many people on Facebook, and I am one of those people.

This is disgusting and while I appreciate the fact that people have the right to express themselves, I do not believe it is appropriate that they do so while on the company dime.

Were I to enter a store and see this, I would leave immediately; without any purchase whatsoever. Additionally, I would not return.

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6:57 am EDT

Home Depot rental service

Rented sod remover week of may 13th to prepare new garden. Since it was busy time of season I worked may 21st stat in order to be off fri may 25th and rent a rear tine tiller to avoid busy weekend. Called on tues may 22nd to book tiller on friday. Rental told me they do not allow pre-booking so I asked what time they open friday as I want to rent rear tine tiller. They said 6am so I was there at 530am... Unfortunately when I went in someone had rented the tiller the night before... Service person told me he rented it around 4pm and guy said he would return in the morning. He took my phone number. I called back after 10am and still not return. I waited until 4pm in case of shift change and lady this time said depends on customer and if late they just charge them... They called me at 430pm... Told my wife that I need to hurry as they cannot hold more than 1/2 hour. I got their by 5:07... I told her it is hard to rent without camping on their door step... She told me again it is first come first serve... Grrrr... Even after I told her my plans above... She then said return is due at 9:07... No option to return next am at 6am when I am driving by... Special trip back again that night (live 1/2 hr away)... No problem. So I return it early... Around 8pm just in case someone else is waiting. When I return it another service person I rented sod remover from before who didn't know my story asked how it worked... I said great... He then said we just got our other rear time repaired and back in service today? I didn't say a word but was ugly. Unfortunately during the day thankfully no stores had the tillers in stock or I would have bought brand new. At no time did anyone say they had 2 tillers and one is being repaired... There is no offer to book even with a credit card, etc... Why not for good customers... Charge me if I cancel... I am ok with that... Just give me a better option than camping on a door step even when I take a day off which is rare to do a job.in the end I bought a used one for next year because that is not worth the hassle. I have rented other tools over the years, home depot is my store of choice for shopping and rental but lowes is closer to me... Not that I want to go there because I simply like home depot more. I feel I am completely let down in where I was put into same box as a poor customer with first come first serve option only... Even if they had recommended or mentioned someone might rent night before... However I only wanted it for 4 hrs but paying the extra for the day would have been done if I had known. I have bought so many things from home depot and need to rent a carpet cleaner soon but not sure if I should. I am a very patient person (business professional as well) and this is first complaint letter I have ever written to a company because if this was my customer service I would not be happy how this worked and would want to make my system and people better. At no time did any of the customer service people at the rental place say sorry for your inconvenience, sorry you had to wait... Nothing... The lady was cold. I was prepared to rent each year vs buying one as 10 rentals sure pay for the tiller but I can have new every 10 years. I would except a free rental since I plan to do carpets to restore my faith in continued rental. My contact is [protected] or paul. [protected]@saputo.com

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jim swinford
, US
Jun 27, 2018 11:06 pm EDT

home depot store 143 north shore blvd, Slidell, La 70460. I am a big home depot shopper been shopping at this store since it opened. the prices where ok but I keep going back because the people who work there are very nice . now the complaint is, every buggy and kart are always scattered around the parking lot,
I don't know if you've been to this store or not but when I walk thru to the enter side of the building and there's no karts there to load your lumber or anything else. I have to walk back out the exit side to get one and then go back around to the enter side again. now I have just walked a mile to get a kart before I have even started shopping. I know things happen and the store can get a little busy but dam every single day I mean come on man damn ?!

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T22T
, US
Jun 24, 2018 5:34 pm EDT
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Rented a two man auger with a 16 inch bit. the young man at the desk was distraught about how busy he was for a Sunday and commented that people should just stay inside and rest on Sunday. He was not at all pleased that he had to go to the back of the building to get the tool and told my son and I he would need help getting it on the cart. He and my son loaded the auger head and I at age 58 was told by the associate that "the bits are down there" meaning I was loading it onto the cart myself-which I did. It wasn't small or light. The auger was missing part of one of the cutting blades which greatly hindered its performance. We fought it for over two hours to dig (2) 32" deep holes and gave up after 24". It didn't have the power to go any deeper and was beating us to death because it easily bogged down and got stuck.
A few weeks prior, I had rented a 70 lb. electric jackhammer and found after I got it home that the end of the power cord leading into the machine was pulled out of the sheath. Luckily it worked. For the prices we consumers pay to rent tools here, they should (and used to be) in perfect working order and newer and the associate(s) a little more helpful getting them ready for loading. Finally, they need more than one person on weekends manning the rental area. It would be nice to have the heavier stuff wheeled out to your vehicle and have help loading and unloading.

Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

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The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

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The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

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Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

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Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

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Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

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