Home Depot

I wish I knew which location this picture had been taken at, but I do not. What I do know is it is a picture that is ticking off a great many people on Facebook, and I am one of those people.

This is disgusting and while I appreciate the fact that people have the right to express themselves, I do not believe it is appropriate that they do so while on the company dime.

Were I to enter a store and see this, I would leave immediately; without any purchase whatsoever. Additionally, I would not return.

Rented sod remover week of may 13th to prepare new garden. Since it was busy time of season I worked may 21st stat in order to be off fri may 25th and rent a rear tine tiller to avoid busy weekend. Called on tues may 22nd to book tiller on friday. Rental told me they do not allow pre-booking so I asked what time they open friday as I want to rent rear tine tiller. They said 6am so I was there at 530am... Unfortunately when I went in someone had rented the tiller the night before... Service person told me he rented it around 4pm and guy said he would return in the morning. He took my phone number. I called back after 10am and still not return. I waited until 4pm in case of shift change and lady this time said depends on customer and if late they just charge them... They called me at 430pm... Told my wife that I need to hurry as they cannot hold more than 1/2 hour. I got their by 5:07... I told her it is hard to rent without camping on their door step... She told me again it is first come first serve... Grrrr... Even after I told her my plans above... She then said return is due at 9:07... No option to return next am at 6am when I am driving by... Special trip back again that night (live 1/2 hr away)... No problem. So I return it early... Around 8pm just in case someone else is waiting. When I return it another service person I rented sod remover from before who didn't know my story asked how it worked... I said great... He then said we just got our other rear time repaired and back in service today? I didn't say a word but was ugly. Unfortunately during the day thankfully no stores had the tillers in stock or I would have bought brand new. At no time did anyone say they had 2 tillers and one is being repaired... There is no offer to book even with a credit card, etc... Why not for good customers... Charge me if I cancel... I am ok with that... Just give me a better option than camping on a door step even when I take a day off which is rare to do a job.in the end I bought a used one for next year because that is not worth the hassle. I have rented other tools over the years, home depot is my store of choice for shopping and rental but lowes is closer to me... Not that I want to go there because I simply like home depot more. I feel I am completely let down in where I was put into same box as a poor customer with first come first serve option only... Even if they had recommended or mentioned someone might rent night before... However I only wanted it for 4 hrs but paying the extra for the day would have been done if I had known. I have bought so many things from home depot and need to rent a carpet cleaner soon but not sure if I should. I am a very patient person (business professional as well) and this is first complaint letter I have ever written to a company because if this was my customer service I would not be happy how this worked and would want to make my system and people better. At no time did any of the customer service people at the rental place say sorry for your inconvenience, sorry you had to wait... Nothing... The lady was cold. I was prepared to rent each year vs buying one as 10 rentals sure pay for the tiller but I can have new every 10 years. I would except a free rental since I plan to do carpets to restore my faith in continued rental. My contact is [protected] or paul. [protected]@saputo.com

Customer service and knowledge of the products of the store you work at should be important. I placed an order Friday evening online for store pickup. By Sunday noon it still wasn't ready. So in front of me three individuals argued over which one actually should work some that shift to pull my order even though I asked if I could do it myself since I was there. I was told it would be ready within the hour. It wasn't so I came back 3 hours after that. It took 15 minutes for them to find it my cart of items. When I checked the items, some were randomly replaced by what I had actually ordered and considered "close enough". One item I'd ordered wasn't on there. And because It wasn't pulled for me I was actually told I'd have to pay for it twice if I wanted it since they didn't get it the first time. After 45 minutes of attempting to get the order right I said to just cancel it and give me my money back. They attempted to short change me $30 telling me the prices had changed overnight and I couldn't get my exact change back. I now get to go to Lowe's and start over again.

I'm at my wit's end with the employees at home depot. It's hard to find someone willing to help and have even had some start coming up our isle and turn around and walk away when they find out we need to help. Today was last straw. My husband was returning latches for our cabinets cause wrong sizeable she( heather) was very rude and said there is no exchange buttons on cash register along with horrible attitude. With such rude behavior our business will now go to Lowe's. It's so uncalled for when we're just trying to shop.

06/07/2018
The customer service at the macon ga home depot was terrible! We were there to buy a zero turn lawn mower-very large purchase-and the associates literally acted like they clueless. We had to ask 3 associates for help and none of them were truly helpful. The mower we picked out was leaking some type of oil, so we said we did not want that one but the one on display outside would work. Oh boy did we inconvenience them by saying this. Then we go to pay and they wouldn't accept our military discount because it was not a holiday? Needless to we went to lowes, has a fantastic sales associate, did not have to ask for help, ended up spending more money with them, and got the military discount.

On June 8, 2018 the Home Depot contractor delivered my stove and we also paid for installation kit and installation. The older person checked the fittings on the gas valve and found that the fittings in the kit were the wrong size. He then dismantled the end of the valve which caused a gas leak in the house. I informed him that the fitting was not a re-moveable portion of the valve. He ignored my warning and continued to install the adapter into the valve. When he tightened the fitting the valve was jammed. He put the valve back together and informed me that I would have to purchase the correct install kit. I informed him that was not my problem and he became belligerent and indicated that I could refuse the order. My wife called Yomanti at the contractors office and was informed that they would have to get the correct install kit and return the next week. When I spoke with her she informed me that I would have to purchase the right kit. I told them to leave and I would install the range myself. Because of the damage that was caused by disassembling the valve, I was forced purchase a new valve and the proper install kit. Took me 10 minutes to connect the range. This is the second time for poor installation service from Home Depot. Buyer beware!

My handle broke on my sliding glass door over 3 months ago and brianna at home depot keeps giving me the run around. This is the second time i've had problems with this sliding glass door since it was installed in 2011. The first time the lock broke on the door and when they replaced the handle, tommy the repair man replaced it with the wrong screws so inevitably it was bound to break again. When he came to my house he asked if "someone had tried fixing the handle" and I said"no you were the last one to work on it". So this is what you get when you buy a "double warranty" from home depot. All I have received is double the headache, double the lies from the outside and inside sales rep and repairmen that doesn't know what they are doing.
I am still without a handle. I swore after so many bad experiences with home depot that I would never buy anything from their store again. And whomever is reading this take my advise never never never buy any home improvements from this place. Their customer service sucks.
#fixmygddoor

Date: June 7, 2018
Time of incident: 3pm ET
The delivery personnel was extremely rude and disrespectful to the 72 year old female consumer by yelling and speaking negatively about the living arrangement of the female. The dark skinned driver was loud and kept stating that he was running late and did not have time because he was getting off of work. The dark skinned driver told the elderly female that her home was junky and that she needed to get help. He further told her that he was running behind and he will not deal with trying to get that refrigerator into her home. Because the dark skinned driver was running late, he took his frustrations out on a 72 year old elderly woman. The yelling and cursing was not called for. The dark skinned driver told her that the delivery will be rescheduled. He yelled at the other driver and told him to "put that s**t back on the truck". The younger driver was going to help move three items but the dark skinned driver told him "no and to get that s**t back on the truck".

I ordered online and was sent email it would be delivered Wednesday. Just now received email it would be Thursday. I have ordered online twice from you and you have managed to screw both orders up on delivery. The first order i cancelled and i will never buy online or from a home depot establishment again. I have people lined up to help install due to its location and now I have to reschedule them until the dam unit comes in. Hell of a way to do business. Lowes looking better all the time.

We ordered Bulk Mulch for almost $800.00 and when 2 weeks went by, we still did not have the product. When we checked to see what the status was, Home Depot said it was delivered to the Carrier that was to take it to our home. It turns out the Carrier had no way of delivering (no means of how to take the Mulch).

Home Depot took absolutely no responsibility for this, and just left us to deal with the Carrier, which did not offer any kind of solution. Meanwhile, Home Depot has collected our payment.

It was very important for us to get the Mulch by this week, as we are doing a remodel to our Yard, and had a deadline. I called back again today, and was told that the order was canceled, which was not the case, and that we have to start from scratch.

Needless to say, there is no way that I will order from Home Depot again, but their lack of assistance, was what really struck me. We were left out there with no help, except for collecting our payment for goods never received. Now, they say they will refund the money which will take 5 days, where I have to wait to order it from somewhere else. We are regular customers of Home Depot, but not anymore. This has been a very frustrating experience.

[protected]@express. Medallia.com

Unhappy. Lots of movement. Called company and said has flexibility in it. This is totally movement. When to home depot and was to go buy some decorative supports. I'm so so disappointed. I got the bar top extended. I should have been warned the my bar top will move as children eat and lean on them. They are afraid it gives falling sensation. I had friends over and they went to lean on bar top with there elbow while having a conversation. I would return the counter tops if I could. The men who came and did the install were very professional.

Sent from my ipad

Sent from my ipad

My name is Ann henry, today is June 2 2018. I was in Frankfort Illinois at a home depot to purchase some potting soil and flowers. As I was trying to check out at the nursery an employee name Jill never greeted me. I swiped my card to hurry the transaction and the strip on the card is sort of wearing off so it wouldn't go through. The employee immediately says do u have any cash or another form of payment, I kindly said no but could u look it up. She said "we don't do that here, maybe someone else can help u". shw was so rude so I went inside to checkout, I asked the next clerk to call for a manager and she went to get a guy name Nick who was supposed to be a manager. I felt attacked. He asked for my social security card, I said establishment asks for that. I told him I have the number. Both employees sized me up and I believe I was racially discriminated against, they believed I was trying to steal potting soil, how humorous is that. Whomever this reach I want immediate feedback, I'm taking legal action. Please reach me [protected] Ann henry

Hello today is june 2, 2018 I took my kids to the avondale, az home depot.
Now there were 3 ladies 2 were white and was really nice and friendly the other was a Hispanic lady she asked my kids was this their first time . I answered her . And said no.
She said next time bring their Aprons back she doesn't have that many to be giving out .
I never had a issue before but if there is a shortage in aprons I'll start telling all the people I invite to save theirs kids .
As I walked out of home depot i asked a cashier next to the exit if there is a shortage. And do I really have to bring back these aprons is that a new rule ? She said shes never heard of this . So if the staff doesn't know . How is it this 1 lady is making a rule . She didn't say anything to people in front of me or 2 little kids at the table I was at I asked the mom . I just want to know what's going on .

Went to home depot to rent a tool and the sales associate phil was very rude when I brought the tool back because it was broke, he accused me of breaking a drill that I rented that was already broke, the customer service assistant manager was just as rude and beligerant as the associate, cindy was the assistant manager that I spoke to, she was rude, the rudest assistant manager I ever met, please fire these two employees asap they will give home depot a bad name, cindy was so rude she yelled at phil to make him give me my full refund back and he refused to do it and walked away, the whole store as a whole was a mess, the employees there are very rude, the only one person that really helped me was a customer service agent named tresa, she was so polite, promote her asap

I am a contractor and spend a lot of money on supplies. Like everyone if I can save a few dollars by shopping around I can bring more home to my family.
Home Depot advertising in store and on large signage inside and outside of store states

Guaremreed! You find a competitiors lowest price and we will beat it by 10%

I had a manager tell try to tell me that lumber at Home Depot is not the same as Lowe's. like seriously? I had to identify there signage and Guarentee. Still being push aside. Only after I forced the issue and educate this pro deck manager on what he was saying was false. The store in Toronto off Weston road is the worst I've had to deal with. Thinking of switching to lowe's

Paid close to $2,000 for a new washer, dryer and matching pedestals. Paid for installation of the pedestals that included breaking and tearing down and disposing of the huge boxes they came in. It was warm on the day, the 2 men came to deliver the items. We gave them ice water and took off our doors, so that they could better deliver the items into our basement. When all appliances and corresponding pedestals were in our basement, we showed the delivery guys our receipt that we paid for the installation of the pedestals. Mind you, it took 2 large men to lift the washer and dryer. One of the delivery guys said, we have no such order to install. Said to me, "I'll give you a number to schedule someone to do that" and left my house and drove away. I never got a phone number and never got the installation I paid for. I was w/out a washer & dryer for weeks and all Home Depot could say is "I'm sorry that happened". Nothing further. No, reimbursement for non-installation. Nothing. You just lost a good customer; as I plan on telling a lot of people.

I ordered three items on line from Home Depot; two are noted above and the third was another kit for kitchen packing. Not only was I overcharged for express delivery, something I didn't request or want for which local HD management (Durango CO store) allegedly issued a refund on 05/14/18 but as of this writing has not appeared in my bank account — but also the 48 Box Kit was delivered by UPS in a severely damaged carton. My oldest son, Michael Clark Hetland, is a Vice President with Home Depot. He has worked there since he was in high school and always speaks highly about HD. I have been a valued customer spending thousands of dollars over multiple years. Based upon this most recent transaction I will NEVER use HD for any future needs and I intend to also share my disappointment with every friend, acquaintance, business partner/colleague in my Rolodex and client books.

The refund which has yet to appear exacerbates my disappointment each day. I am retired living on a fixed income and this refund represents money which I could use for medication and/or food.

Feel free to contact me directly for details and particulars. I will take photographs of the damaged packaging and will share upon request. My phone number is 714/777-4466.

I am writing about my Project Loan account. Tonight was the second time that I was standing in line with multiple people behind me when the store associate looks at me and says your card has been declined. Twice I stood in line with that embarrassed look as I reach for my personal debit card to pay for purchases. When we call the the help number, I sit on hold for another 30 minutes before the woman tells me "im not sure why your card was declined, but i've worked with the credit protection group and your card is showing as active". My question in return is "what is to prevent this from happening again", her response "um, the card is active". Between me and my husband, we have spent almost $25, 000 in materials that I would be glad to provide all the receipts for.
What do we need to do to insure that I am not faced with this humility again?
As you can tell, I am beyond frustrated.

I ordered online a ryobi day deal (buy a 99.00 drill driver kit) and get another select tool up to 89.00 value for free. I ordered on (may 28th 2018) then a little bit later I got a email saying my payment was declined so they canceled my order and choose another payment method. So I reordered with another card and all went good.
Then in the morning (may 29th 2018) I get a voicemail from a gentlemen at home depot, it said the pole saw I ordered was not in stock they couldnt find one anywhere in the store so they were gonna upgrade me to the other ryobi pole saw they had that comes with battery and charger. So come to the store and we have it all together here for you.! (now all during this I checked and it said on the online site there were six of the one I was supposed to get in stock in the manahawkin
Store.) ok so I go to the store the lady at the pick up desk rosemary said my order wasnt ready yet even though the voicemail said it was... She said we will call you when its ready I headed home got about 20 min away and get a call from rosemary to come back to store and she told me we cant find that one in stock so the manager told me I could give you this $139 one (with battery and charger included) for $80. (remember now the pole saw was supposed to be the free tool) so when I got to the store she repeated that. Which did not make sense because I was supposed to get a free 89 dollar value tool so the difference would be 50 extra dollars not 80. So she was adamant I had to pay 80 dollars for my free ryobi tool. The voicemail had said they were upgrading me no mention of extra money. I feel they should have stood by that not changing the story when I got there. So I got a assistant manager up there who basically said the same thing, but after alot of back and fourth he finally said I can give you that one without the battery and charger for your free tool. (which I never wanted the one with the charger and battery they were saying I had to take it.) so he finally opened the box and took the battery and charger out and kept them. And I got the tool only pole saw I was trying to get. This all took alot of my time... Going to store when I got voicemail... Being told order wasnt ready even though voicemail said it was... Half hour later called to come back and get the drill but they woulddnt have the pole saw... Then about a hour of argueing with them. Also I had told them I was willing to wait for it to be shipped from another store or the warehouse and they told me there is none anywhere and they are never gonnna have them again. They were only there for memorial day weekend. I find it hard to believe ryobi only sells pole saws on one weekend out of the whole summer and whole year. It was false advertising to let you order free item then when you get there want to charge 80 dollars for it... Also online it should not say its in stock if they have none at all and cant get one from another store or the warehouse!

We ordered a dehumidifier on line in March. When we didn't get the product we called Home Depot and informed us it had been delivered.. we told them we did not receive the dehumidifier. They in turn put it in dispute. Thinking there would be. no problem we ordered another one and it was delivered. Home Depot informed us they found against us! That we are responsible for the product! We then called UPS gave them the tracking number. They told us they made the mistake in the delivery and they have the woman's signature that signed for the dehumidifier.. plus they are waiting for Home Depot to call them to settle this problem. Today May 29 I called the HD Dispute and explained what UPS informed us as to what happened. The Dispute person said we may have to file a Cival Suit against this woman that signed for the humidifier! That WE have to be liable for USPS mistake! Also, in 6 weeks we should have an answer! This is unbelievable! Unbelievable!
Tune in later for the answer from HD.