Home Depot — front door installation

We have ordered and installed door. Unfortunately the door was installed with seal plugs on outside side of the door (window inside out) and bottom metal plate didn't match the hinges. We have ordered bronze on both and got hinges in bronze but bottom platen silver. When I pointed it our to the installer he just said he is just installer and it's not his fault. Why wouldn't you just point it out to us then ? Who want defective product installed?