Home Depot / check refusal
On september 9, 2006 I went to home depot at spokane valley, wa. I had regularly been spending $500- 700 week on a remodeling project. This particular day my check was declined by home depot and the certegy group. Why? I have no idea. I immediately went to my bank and withdrew the funds necessary to purchase my products and then went to customer service. I explained the situation and the girl said there was basically nothing I could do - in essence tough petunia. I then asked to speak to a manager and waited 15 minutes - then 3 show up. First I was told that there was nothing they could do - a corporate decision they can not over ride. Then they called certegy group to “show me” how easy it was to get a hold of them. It isn’t they have a voice response system that assures me my check is good and the retailer will be notified. As I tried to explain to them, I look like an idiot waiting in line having my check decline. They offered that perhaps I had not written a check quite so big at home depot before - I showed them where I had written checks twice as big and had no problems. Then the two women explained how they had checks decline too - I don’t care - I just want my check to be accepted. Then with persistence assistant manager terry stroud assured me he would call and find out what could about certegy group and how they work. He never called. Then on september 12, 2006 I called the home depot and left a message for terry stroud, who, to date has still not returned my call. I sent an email to home depot and no response, I filled out on-line opinions and no response, get the picture? I then tried to get a hold of certegy group, you know the company with an ivr? Well it seems that you can not ever actually talk to a person. You can only send them your bank account info, your driver’s license, your social, all the things that identity thieves want. No one will answer how and where this information is stored, who has access to it, how certegy determines if an account is valid. They continue to tell me that they can not talk to me without that information. I keep asking why they need my account information to answer basic questions. Bottom line - I am returning the $700 worth of product I purchased at home depot that I did not use. Usually I would keep it for the next project, but not this time. I will go right across the street and shop at lowe’s.
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