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Hitachi / 60v500 LCD TV / Bad color engine

1 CA, United States Review updated:
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I purchased a HITACHI LCD TV (60V500) in 2004 and in 2006 I started noticing a red glow whenever the screen is blank (between commercials etc). I reported the problem to Hitachi's customer service dept and they told me to try replacing the lamp. I did so but the problem did not go away. After doing some research I now find out that the Color engine in these units are poorly ventilated which causes the unit to over-heat. I tried contacting Hitachi to have them replace the color engine which will cost approx $1, 400. They refused saying the TV is "out of warranty”. I also found out that they have been selectively replacing some color engines with refurbished ones. I think this is a problem which they can easily take care of by providing refurbished color engines and have the customers pay for the repair. Until then I am staying away from the Hitachi products and suggest that you do the same.

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Comments

  • Br
      20th of Jul, 2008
    0 Votes

    I totally agree with the problem, my 60V500 has the red glow, and deteriorated picture quality. I contacted Hitachi, who said I need to have a TV service company confirm the problem. Not sure how much it'll cost to have a company come out and tell me it's a color engine, which is what it is based on all I've read on the internet. Hopefully Hitachi will provide the free part and the install cost be minimal ($150). I've read that they've done this.

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      25th of Oct, 2008
    0 Votes

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