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HHgregg / terrible return policy

1 Piqua, OH, United States Review updated:

We purchased a small refrigerator that was on sale from the HHGregg store in Piqua, OH. It's been one big hassle. I am 65 years old, and it's a 50+ mile round trip.

The hassle began when I called to see if it was in stock, they said it wasn’t, and I'd have to come in and pay for it, before they'd order it. They wouldn't take my credit card over the phone. So I drove over and paid cash.

When it came in, I called and asked if they'd deliver it. They told me I had to come in first and pay for the delivery, (Evidently, they would not trust me to pay the delivery man). So I called a friend, and we went to pick it up instead.

When I got it home, it was defective, it wouldn't cool. I called the store, they told me to call the service center, who told me I'd have to call the manufacturer. I called them, they said they'd send someone out to fix it.

After no one came to fix it in the next five days, I called the store back. I talked to the manager this time. He said he'd order me a new one, but I had to bring this one back, before he'd order it. That would be two more trips over and back. But I said OK.

The next morning my wife and I decided to just get our money back, we’d had enough hassle already. When I got to the store, I told the manager I just wanted a refund. He got a little pissy, and said that’s not what we agreed on last night. I told him I changed my mind, we’d been hassled enough.

He said he’d give me a refund, but he had the right to charge me a 20% restocking fee. (That was about $54.00.) I asked him how he could charge a restocking fee when he sold me defective merchandise. He said I should have read the back of the invoice. I said I’d pay the restocking fee, just write it up. When I asked for the cash back, he said they’d send a check in the next 7 to 10 days, he said they also had the right do this as it was also stated on the back of the invoice.

Before I walked out of the store, I told him he was going to get a little publicity. I’d write the Attorney General, Better Business Bureau, and post this on several web sites. He didn’t seem to care.

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Bi
  19th of Nov, 2008
Agree Disagree 0 Votes

If you have a problem with HHGregg, send a letter to the President|CEO. Here is his address;
Gerald W. Throgmartin, Chairman/CEO
7801 Alexander Promenade Place
Raleigh, NC 27617

Also you can contact and send complaints online to your state's Attorney General, your Better Business Bureau, and Consumer Advocates.

Below are links to Ohio's AG and BBB, along with other Consumer Complaint sites;

http://www.ag.state.oh.us/citizen/consumer/complaints.asp
https://odr.bbb.org/odrweb/public/GetStarted.aspx
https://www.complaintsboard.com/bycompany/hhgregg-a38735.html
http://www.consumeraffairs.com/retail/hh_gregg.html
http://www.measuredup.com/product/LG-front-loader-washer-1097
http://www.my3cents.com/showReview.cgi?id=33698
http://www.complaints.com/
http://thepissedoffconsumer.com/forum/index.php

Bi
  21st of Nov, 2008
Agree Disagree 0 Votes

Before you go to HHGregg, you might want to take a look at this web site;
http://indy.bbb.org/WWWRoot/Report.aspx?site=93&bbb=0382&firm=4409

The BBB has given an 'unsatisfactory' rating to HHGregg, there have been hundred's of complaints.

The AG, BBB, and Consumer Advocates have all sent correspondence to HHGregg. I sent a letter to the CEO. Now it's a matter of waiting to see what, if anything, they decide to do.

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