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hhgregg card/ ge money / unfair practices

1 Columbus, United States
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I bought a mattress from HH gregg 1 year ago. The mattress was faulty and the store offered me a store credit. I had initially set up automatic payment and had a 12 mnth no finance charge policy. Despite the store offering me the credit, they kept charging me and infact got charged despite me not receiving the statements. I called them numerous times based on number on the website since I did not have the card/statement. Always put on hold for 60 min till my cell phone was out of charge. I even went to an HH gregg store to inform them. Anyhow, finally I went back to my old apt and found the mails still there and not rediected. called GE but they refused to back down on the finance charges. Was totally dissatisfied with their service.

Guess what.. when I went to pay my bills, just found that they had charged me $300 finance charge (ie 12 months finance charges, (which was supposed to be free) onto the 13th month.

Anyway.. lost $380 but never ever will I go to this place.

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