HH Gregg / fraudulent activities
Friday, April 24, 2009, approximately 12:30 p.m. EST -- purchased refrigerator from HH Gregg and scheduled delivery for Sunday, April 26. Paid with check in full.
Sunday, April 25, 2009, 6:30 a.m. EST -- received call from delivery department stating that delivery would be between 3:00 p.m. and 6:00 p.m. And 40 minutes prior, would receive call from delivery person letting me know they were on their way. At 5:30 p.m. I called the delivery number and was told that it had been a really bad, overscheduled delivery day with many problems, difficult deliveries, etc, but that I should receive my refrigerator in about an hour. At 7:30 p.m., I again called the delivery service and was told the truck was in another town about an hour south of mine and also got the same sad story about difficult deliveries. The person who identified himself as the manager (and the only manager) said that he expected delivery would be about 11:00 p.m. or midnight. I told him (quite unpolitely) that this was not at all acceptable. He said he could deliver it on Monday and I advised him that too was not possible since I work and could not miss. He did offer to schedule the delivry at 8:00 a.m. on Monday, April 27. (I suppose he was hard of hearing or just plain didn't care.) I was irate and told him no, I could not be home and wait since I had to work and to cancel the complete order. His response was a quite laid back "Okay, if that's what you want."
Sunday, April 26, about 9:00 p.m. I wrote the Better Business Bureau and our local TV's "troubleshooter".
Monday, April 27, 2009, about 10:00 a.m. I called the store on Hurstbourne Lane and asked for the store manager and was told I was speaking to her. I requested that the order be cancelled, told her I had stopped payment on the check, and also briefly related the delivery problems. She said she would take care of it.
Friday, May 1, 2009, 7:30 a.m. I checked my bank account since it's payday -- HH Gregg has forced payment on the check. Great. I'm now writing the BBB again, as well as following up with the Troubleshooter. No telling when I'll get my money back.
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