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HH Gregg / terrible customer service

1 United States Review updated:

We purchased a amana front loading wash machine for hh gregg less than a month ago, the main board has already went out, we contacted hh gregg to return the machine or upgrade to a different machine they refused to cooperate and gave us a number for repair. The repair company comes out 10 days later only to inform us the board will take another 14 days to receive the part and then we can reschedule another appointment. We contact hh gregg again to complain about the situation they have refused to do anything even though we just purchased a washing machine to be without one for the next 4 to 6 weeks. The customer service at hh gregg is the worst i have ever seen we will never purchase anything from them again. Future buyers beware do your homework on the company.

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  • Me
      29th of Nov, 2007
    0 Votes

    We understand your frustration completely. We too have been "ripped off" by HH Gregg and the extended warranty they sell from GE. It is like once you buy a product and they get your money; it is so long, have a nice life. There is NO customer service; all they want to do is to "transfer" you to a different number for someone to help you. We will never buy from this company again and truly wish that we had researched them before spending our money.

  • Mi
      22nd of Feb, 2012
    0 Votes
    HHGregg - Terrible Customer Service
    United States

    After buying appliances from this fast-expanding regional electronics store, my wife and I have been stymied with the worst customer service. Late deliveries, damaged goods, and failure to ever live up to a single representation to credit some of the purchase price back to our cards. Terrible disregard for the customer after the store separates you from your money There is now an HHGREGG SUCKS Facebook page!

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