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Hewlett-Packard / HP Development Company / hp service

1 Henrico, Virginia, United States Review updated:

I sent in a brand new pc back to HP because it quit connecting to the internet 3 1/2 weeks after I bought it [couldn't return to original box store because I had it 3 weeks or more]. The received it from FedEx, acknowledged the delivery, sent me one or two emails stating it was taking longer to repair, and then I got an email stating that it was physically cracked and demanded $450 to fix, when it should be under warranty. either they themselves dropped it, or FedEx did. It should have been apparent when they opened the box. I'm not sure I believe they didn't do it themselves, or are just trying to extort money from me. There's nothing I can do. They won't even repair the original complaint they said without me paying the additional money. What shysters. Stay away from HP!

Oct 5, 2018
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  • 9w
      5th of Oct, 2018
    0 Votes

    just a assumption here but it is possible that it could of been damaged on its way there ( does get bounced around abit ) maybe you didn't pad enough?

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