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Hewlett-Packard / HP Development Company / hp 15 notebook pc

Feb 15, 2018
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when I buy this notbook pc very next day I call for help guy took over notbook pc and he was doing some fixing himself, after that every month or so pc has problem look like some one else running the pc not me, its turn off by it self take couple hr to turn back on again, today I receive massage again from hp service its turn off and took couple hour turn on back and they delete my important security system which I buy from hsn around hundred dollar for as long as I own this pc, they did this on purpose because they want sell there product on my cost, shame on them who ever did this, now my pc is without security system, if some one hack my info they are responsible for that, I will never buy any thing from hp again, harry


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A  15th of Feb, 2018 by 
Agree Disagree 0 Votes
unless you had some serious issue you should not of let them do a remote access
as can get driver and other updates on your own
as for your system they took off, you can proberly just reinstall it
N  15th of Feb, 2018 by 
Agree Disagree 0 Votes
Hi Harry. I'm sorry to hear about your issues.

After backing up any important data, you should perform a factory restoration. This will put the system back in a state just as out was taken from the box.

You'll notice a considerable amounts of reboots right after the restoration, as the Windows OS is updated.

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Hewlett-Packard / HP Development Company Logo Hewlett-Packard / HP Development Company
Customer Service
1501 Page Mill Rd. MS 1247
Palo Alto
United States - 94301-1112
+1 800 473 4732
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