Hertz / rude customer service agent

Mobile, AL, United States

My mom was taken to store #5667 for a car rental. She waited about an hour before she was seen (she is elderly) everything on the lot that was equivalent to her vehicle, either needed an oil change or was dirty. The Customer Service Rep was ugly, unprofessional, and just plain out rude. He didn't empathize, he just keep making excuses and continued to be rude. His name was Hamilton King.

May 1, 2017

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