Hertz
reviews and complaints

I reserved a car, but was unable to complete the transaction due to a policy that would not accept my bank card unless I had a return flight home. My husband and I flew in with plans of driving home after spending some time in Bozeman. Your policies do not take in account customer circumstances. Sadly, our experience left a very poor reflection on your company, the Belgrade airport and the town of Belgrade/Bozeman. I think it's safe to say that we will not be flying into this airport, renting a car from your company nor will we be spending time in a place I often enjoyed visiting prior to this experience. The unprofessionalism of the staff visiting amongst themselves as well as other employees with neighboring car rental companies was appalling to say the least. No one was concerned with providing help but stating policies. Where is the customer in customer service? Well I think you need to re-examine your policies. How is it that I can purchase first class airfare, pay to stay at top end hotels and eat in nice restaurants all the while paying for such services with my bank account card? I may be only one customer, but let me say word of mouth advertising can be the best form of advertising or in my experience the worst form. Believe me when I say, I would happily sing your praises if I had a reason to do so, but I don't and will happily share my bad experience just the same so others do not experience the humiliation I did!

Rented car at Cozumel Air Port April 6, 2019. Returned April 13th. Original charge to my credit card was $104.59 on April 6 (Correct amount). Also charge on April 15, $234.29. The $104.59 was pending on my account but then removed. The over charge or wrong amount remains on my account.

Rental Record #F1058290, dated April 6, 2019.

Contract name misspelled as Vadergrift, William

William Vandegrift
DL# [protected]
[protected]@yahoo.com
[protected]

3/29/19-3/31/2019 Rental
[protected]
Tires on rental car were almost completely bald. Driving conditions were snowy and icy and I do not consider the vehicle to be safe. This was discovered after the completion of our trip prior to returning the rental.
I request a refund for at least one day of the rental ($71.00)
I have included photos of the tires, the conditions we traveled through and for reference a photo of the tires on my personal vehicle.

I was recently contacted by a tyler renfro regarding employment with the coompany. I than informed him that I was previously hired and he stated that he would contact hr to see the stat of my rehire condition. He informed me that I would get a call back with more in a few days. I waited a week and no response so I called him back. He told me that he had not yet gotten a response and he would call than back to see what they said. This occurred times. Today I called him and was able to get a response from hr. Only after a month. He seemed annoyed with me and became very condescending. Told me. "wow, you applied for alot of positions." than though we had a phone interview already started to ask me the same question s from before but now more so with a attitude. After I answered the question he laughed and asked me again. I tried to explain to him that I worked at radioshack multiple times but he because more irrate and like he was more so irritated that I applied for positions and wanted an update regarding my statues. He had no intent on calling me back, wasted my time. Was rude and a bit catty. I do still want employment with this company and should that be mistreated because I want to work and am putting forward the effort.

I can be reached at [protected]@gmail.com

Thanks in advance

Sincerely,

Tata b. Matadi

I reserved a van 3 weeks ago and the day before i was to pick it up the hertz office on lancaster in salem or called and said the over booked so they did not have my van so i missed my family reunion and my cousins service i can not believe they could do that to some one when they think that they are set to be on there way and at last min they oull the car from under you knowing i could not find another one just as the man said when i reserved it oh it good to do it early spring break is busy i have posted about this and many people are pulling out of there car rentals i hope that store never gets another rental

Years ago, about 5-7 years I do believe, we did a one way rental from Naples, Fl to Fort Myers. We were told there was no charge to drop off at the other airport but we were charged $200 for a one way rental drop off, of 35 miles away. I talked to the man in Naples and he gave me a gift certificate to pay for it in Fort Myers. We gave the gift certificate to the employee to pay for it and all was good. Then when we came to town the next time as we own two condos in Naples, there was a DNR on our account. We called regarding this and they said they were sorry but the employee who checked us in that day no longer worked for them, he was fired for theft. Well, we talked to Hertz to a manager and she said she was sorry and would make sure it was taken care of. Well that didn't happen as when we went to rent again around midnight we were turned down for the car and we ended paying over $100 for a hotel room and missed our event as we had no car. This has happened more than 3 times in the past few years. We stopped renting from Hertz because of this issue and because no one ever called us back from customer service. They sent us to collection and we sent all the paperwork to collection to show we didn't owe anything. Then about two years ago we were able to get the DNR finally taken off at Hertz. My husband for whom the DNR was on his account worked with the COO of Hertz and we are both very honest, giving, kind people who give thousands to charity every year, and he was able to get it removed. Well, here we are in Buffalo at midnight and we have a 50th Anniversary of a friend volunteering for Boy Scouts event and a 92nd birthday of my mother and low and behold they won't rent a car to him again. I am in one city waiting for him, and he now has to pay for a hotel again, he is exhausted as he flies daily as COO of Au Bon Pain and Panera Bread and again he can't rent a car, this time from Dollar. He also tried Thrifty and they also had a DNR on him because of Hertz who bought them. Today I finally got a number and talked to a lady who said, oh sorry there was one more step to remove the DNR and she could see they didn't finish it. We should be fine now In the meantime, we have had to pay for hotels, pay higher fees for our confirmed rentals as when we got there they wouldn't let us but they definitely let us reserve on line, and have missed some life events that has caused stress and tears and arguments due to Hertz, Dollar and Thrifty not taking car of business on their end and due to their employee stealing our gift certificate which we turned into them to pay the fee charged by the Naples rental car company of Hertz. We should be paid compensation and when I talked to a girl at Hertz today she basically said write to their customer relations of which I did a few years ago with a case number and no replies, no phone calls returned. This is very disturbing that a company like Hertz can put a family through all this stress due to their own employee stealing from us the customer. We have a credit rating of 830-860 at anytime and I was a police officer serving the public and also a Girl Scout volunteer for 33 years now. Where is the justice in all of this? They say it is removed now but I guess I have lost faith as I was told this before and when we go to rent it is still there. Where do I go for compensation on all the hotels we paid for, for the uncharges on other car rentals when we could get a car and for the stress and tears.
Bernard and Charmayne Platt
[protected]
[protected]@yahoo.com

February 4, 2019

THE HERTZ CORPORATION
999 Vanderbilt Beach Road, Floor 3
Naples, Florida [protected]

Re: Michael Brown and Hertz at the Miami Airport
Rewards No. [protected]

To whom it may concern:

The Naples address was given to me by Hertz customer service. The letter was returned as undeliverable at that address. This correspondence is again sent, this time, to the additional address above.

I have been a Gold or Gold Plus Rewards member for some time now. I try to reserve with Hertz whenever I travel on family trips. My recent Miami International reservation on 12/22/18, was about as bad as it can get.

To begin with, my name was not on the board when I arrived. This is something that I pay extra to Hertz for, i.e., that convenience. I was then forced to wait in the office on a line, which is something I always do not want to do, another reason why I don't mind paying more with Hertz. Once a service person spoke to me, I was informed that Hertz did not have the car I reserved. I had reserved well in advance of my arrival.

I was thereafter forced to wait until the attendant could figure out what to do. I must have been there more than a half-hour. This was after flying cross-country, having left very early in the morning. I was not at all interested in wasting my time, especially dur to the screw-up of Hertz.

Finally, I was given a vehicle and the key. My family loaded our luggage into the vehicle and they were inside the vehicle when I was informed that we had to take another vehicle. We had to take our luggage out and put the bags into yet another vehicle along with ourselves.

This was probably the worst customer service experience I have ever had with a rental car agency. It makes me wonder why I stay with Hertz, which I may no longer.

Very truly yours,

MICHAEL F. BROWN< ESQ.
[protected]@aol.com

I am a driver as part of the Lyft/Hertz rental car program. I rented the car with a $250.00 deposit. While attempting to pick up a passenger I found cockroaches in the vehicle. I then called Hertz to ask them to pick the car up - no one answered. Then after numerous calls they said they would pick it up but would charge me for the pick up. I then called Hertz Roadside for them to pick up the car. They proceded to have the car picked up. On Wednesday I called to get my receipt and they said the vehicle has not been turned in and they don't know where it is. I have called countless times to be told that they have not closed out my ticket and as a result I have not had the $250 credited back to my card. It has been a week now and the charge is still there. This is beyond frustrating.

Steve Segui

We are now very angry and dissatisfied with our treatment by Hertz Car Rentals as they are not listening to what we are saying.
After returning the vehicle we told the guy taken photographs that a small inspection/access cover had fallen off the vehicle at some point during the hire period, he didn't even acknowledge our comments. Inside the office we were told we had a charge of 138GBP + 35gbp administration fee, again we explained that there was NO Damage to the vehicle only a small plastic cover that had fallen off at some point, not interested, not her problem.
After emailing twice about this charge we were told that the so called "Damage" happened while we had the car and was our responsibility.
We are really annoyed that everyone talks about Damage when in fact there is No damage at all.
We don't care if this charge is just a "standard charge" It is just not our responsibility, how on earth can we do anything about parts falling off the car and be held responsible?
There is only one possible outcome to our complaint and that is to scrap the unjust charge and return the money we paid.

Hertz Ref No [protected]
Rental Agreement No [protected]
Reservation No H [protected]
Rental period 7/12/2018 to 6/1/2019

Please review my rental history! Ive been a loyal customer for over 20yrs! Its been promblems every wk. Like my funds from 12-18 is still being held! I got over charged last rental and this wk my rental didnt get modified and today I waited over 3 hrs for a rental they refused to service me! Im very disappointed and I need someone to call me asap concerning the way this location is being operated! [protected]

Dear sirs:
I am a 64-year-old male, I think of average intelligence being able to understand English and follow directions, also having enough brain capacity to understand anything that directly equates to a job or task that I am involved in (if I don't understand I would do some quick research to at least get a grasp of a rudimentary understanding of what I was involved in or the products I was representing for the company I work for! If I still did not understand then I probably would not do that job, you know someone would notice)
I live in San Diego California, I recently applied and was accepted to be a driver for lyft. Through the Lyft web site, I was directed to the Hertz "express drive program" to rent a car for the Lyft program, All well and good so far!
Ok so at this point all I want is information i.e. cost of said rental, is insurance included, type of vehicles available etc. Maybe a brochure covering these points would be a good idea prices subject to change, you get the gist,
So, let's begin the quest (remember this is just to get information) shouldn't be hard right! You got a product to sell and I want to buy it, that's why you are in business and for all purposes I am the perfect consumer, I want your product.
Unfortunately, in San Diego your employees at three centers I inquired are either misinformed, poorly trained, or just don't care maybe all of the above, (this applies to desk personnel to a manager that I specifically asked to see) More on that later.
Attempt number one.
Hertz 761 Arnele Ave Ste 5, El Cajon · (619) 401-5980
Open 9:00 AM - 1:00 PM
Here I was kept waiting with an empty front office for fifteen minutes, although I could here people in the back chatting and laughing (probably doing company business right) after all the place was so busy with absolutely no one there.
Eventually I was attended to by a young man, let's say of foreign origin. (before you get the impression this has a bigoted slant let me point out I am of foreign origin too)
To continue I make my enquiry about the Lyft express program, the gentleman of about 23 years looked at me like I was asking for the combination to fort Knox, I tried once more speaking a little slower with hand gestures imitating a steering wheel, it looked like a little light went on in his head and in broken English said "no San Diego" with a little more prompting being I was in San Diego county we figured out San Diego airport. I did ask since he had three vacant computers in front of him which I assume belong to Hertz if he could maybe research the Hertz express drive program and print out the information to save me a two hour round trip? "no San Diego" was his reply.

Attempt number two

Hertz rental center 3355, Admiral Boland Way, San Diego, USA, 92101.

First attempt the lady behind the desk had no information except that they don't handle lyft rentals there and she added several people per day come in with the same inquiry? She did direct me to Office: Hertz Lindbergh Field
Address: 3202 North Harbor Drive, San Diego, CA 92101 USA

I arrived at this third location and could only find a Nigerian gentleman who also had a limited English vocabulary, after several minutes he said in broken English that no Lyft here you go over there! Pointing back to where I had just come.
So back to 3355, Admiral Boland Way, this time I ask for a manager, guess what he insists I go back to the place I just drove from, Out of pure frustration I asked him if he could look at this product on the Hertz computer system just to give me the information I need, again he said he knew nothing about it and did I realize how many different things Hertz offered? I guess this was his way of saying he did not know the products Hertz sells or that he represents! But he did offer me a coffee, I declined as it may have slipped out of my hand all over him.

So back to the Hertz representative from Nigeria, ahh now he remembers this is Lyft where he works…..but the office is closed today its Saturday……have a nice day!

Do you have any openings for a regional manager?

As a Lyft driver the Hertz Express Drive program is said to be a partner however they function more like the enemy of the Lyft Driver. I've used the Torrance and San Fernando Rd. locations in the Los Angeles market. At both locations the Lyft staff are just people movers they are not empowered to help or truly assist drivers in any tangible way when it comes to the cars. The Hertz staff is cold, distant, unprofessional and vendictive towards drivers. When a driver brings a car in because it isn't operating appropriately, once tested and the need for repair confirmed the vehicle should be exchanged immediately. Not doing so is a hardship and loss of money for the driver; not to mention a loss in income to Lyft while the driver is off the road. Further if a driver brings the SAME vehicle in for a second issue, again penalizing a driver for a vehicle that is less than road worthy is inappropriate and not the ideal model for a "partnership". Mayra is the mgr at the San Gabriel location. I found her to lack tact and professionalism. I overheard her trash talk a driver to other staff because she thought no one was listening. Her attitude is one of too bad that's the policy, you can wait or leave I don't care. I brought a vehicle in for a second time. The car was trashed and should have NEVER been rented to a driver in the first place. Breaks gone, muffler rattling and barely attached and the transmission failed to shift appropriately. The was not safe but rented out anyway. On my second return because Mayra refused to exchange the car and make me wait for close to 3 hours for the breaks to be changed. Needless to say, not addressing g the transmission or muffler issues. Although the repair technicians were LITERALLY standing around laughing and talking with her and no work being done to the car. This program needs to function like a REAL partnership for the drivers or it needs to be eliminated. Don't allow Mayra or any other manager to send a driver out in a less than safe vehicle EVER again. If the driver is killed in an accident in an unsafe vehicle we know she won't take responsibility for will you? Hands down Mayra is the worst rrepresentation of what the company and the program are supposed to stand for. You've been warned.

The car I was given was not driving properly it broke down I brought it in and had a full tank of gas I was given a car one which was not good and had a quarter tank I was told to come back today to have my gas reimbursed to me no I'm here and it's a problem and I'm losing money I lost money yesterday after being here for about 4 hours and today I'm still here without service and Nigel specifically told me that I should come and he would give me my gas back today now I'm here he's not here and I'm getting the runaround.

Dear Madam/Sir,

I reserved a vehicle from Hertz through Expedia for pick-up at your branch at 30 York St. in Ottawa on December 31, 2018 and return the next day.

Upon arrival at the rental office on Dec. 31, the clerk informed me that the only car of the size which I had booked was a bright pink vehicle. He said that he assumed that I would not want a pink car and that I could take a larger car of a normal colour (white or black) but would have to pay the price difference. (The price of the car I booked was $40 all inclusive and the price for the larger car was $48.64.) I took the larger car and paid the difference because I did not want to drive around in the silly-looking pink car. I did not make an issue of the matter because I did not have the impression that the clerk had the authority to offer me the larger car at the price which had been agreed via my Expedia reservation.

I request that Hertz reimburse me the $8.64 difference. I would not have booked with Hertz had I known that I would be required to take a bright pink car or pay more for a normal-looking vehicle. I am surprised that Hertz has cars of such unconventional colours in its fleet as few clients would want to be seen driving around in one. Certainly very few clients would be happy to be told, after reserving a car of a certain size, that they must take a pink or polka-dotted car or pay more for a larger model. I frequently rent cars from different companies and have never before had such a bizarre experience.

I look forward to your reply. My Email address is [protected]@gmail.com

Sincerely,

Mr. Perry Calderwood
Ottawa, ON

I was in an accent on the 17th of Dec. 2018. The other driver and his insurance accepted responsibility. Hertz was his company's choice for rental car. After multiple contacts with S.F. Ins. and Hertz all parties agreed that everything was in order. This took 2 days to accomplish. I was told by Hertz that all my info was on his desk and that he would call me as soon as they found a suitable car. I finally got a car on the 27th of Dec. I spoke to the district manager for Hertz and got an apology and a lame offer for 3 days N/C rental...Insurance was paying for the rental so what good does 3 days free do me?
Neither Hertz or S.Farm Insuance have offered explanations or proper compensation for this situation.