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Hertz / release of funds. $200 cc hold

1 United States
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I recently rented a vehicle with hertz. At the counter your agent said, "it should take 2-3 days for your $200 hold to return to my cc. My rental was returned on 11/14/16. It is now 11/18/16 and your company's still holding the funds. I know this because I use my american express card for my car rentals. There policy is to allocate funds immediately once a credit is sent to there company. I've contacted american express, and they have not been contacted by your company. I also have called your customer service department. It's funny how your automated service system says" upon the return of the vehicle the funds will be sent back to your cc. " when I talked to your customer service agents, they said it would take 5-7business days due to holds the bank inforce. I explained to them how american express' policy is, and I just my cc company and they have not been contacted by your company, they were adamant that my cc company has my funds on hold. I need an immediate response and my funds released. The main reason I became a gold member is because of your company's reputation and integrity. My gold member # [protected]. The rental record# [protected]. Thank yoy malcolm lewis

Ma
Nov 18, 2016

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