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Hertz Car Rental / overcharging

1 Ireland Review updated:

My partner was travelling to Germany last week and booked a car with HERTZ for collection in Memmingen airport - she was quoted approximately €83. When she arrived she collected the car ok and proceeded to her parent's home approx 2hrs drive away.
On Sunday morning she had to catch a flight at 11.00 am so left her parent's home very early. She was unable to find an open petrol station en-route so the car was left nearly empty. When she got to the airport, there was nobody around to check the car and only 1 person in the office who accepted the keys of the car. My partner told her of the problem with the fuel and agreed that she would be billed for the fuel.
Yesterday she received an letter to inform her that €813 was being deducted from her credit card - this included approx €40 for fuel - this was in addition to the original €83 which had already been deducted.
The letter indicated a charge of €750 for insurance as well as a further €20 for 'location' charge. There was no damage done to the car and the car was being returned to the office from which it was rented so we dispute the validity of either of these charges.
She has contacted HERTZ and has, to use their words, 'opened up a complaint' - we await developments but she has, since yesterday, already heard numerous 'scare stories' of similar such instances and these do not inspire us with confidence.
My partner has been a a frequent customer of Hertz, both privately and in her business role, but is now warning everyone that she meets of the perils of doing business with this company.

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Comments

  • Sa
      21st of Mar, 2011
    0 Votes

    Not sure what happened to Hertz and their franchisees after the friendly PE people took over the company... customer service has gotten to be awful, and I'm hearing these "damage" stories more and more - seems Hertz's approach to increasing profit is through billing customers for what reasonable people would consider to be normal wear and tear on the vehicles.

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