The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

HEB / heb yellow coupon deceptive

1 9 Greta DriveSan Antonio, TX, United States Review updated:

Heb has a deceptive coupon practice. The heb coupon policy states that you can combine a yellow in store coupon with a manufacturers coupon. However, it also states that you cannot combine a yellow in store coupon with the letter m on it with a manufacturers coupon. This is deceptive. What they do is entice you to buy a product that has the yellow coupon and when you get to the checkout and hand them your manufacturers coupon they won't accept it. So I called the consumer customer service line and they said they have received numerous complaints are looking into it. No apology for the deceptive practice. Just that they are looking into it. If they are going to have manufacturers coupons then they shouldn't say heb in store/in ad coupon. They should be a different color to alert the consumer that it is a manufacturers coupon. They are losing customer and I don't think a "double coupon" is going to hurt their bottom line. What is going to hurt there bottom line is when consumers get tired of being deceived and go grocery shopping at super target or super walmart

Sort by: UpDate | Rating

Comments

  • Wt
      25th of Jun, 2011
    0 Votes

    Let me guess...you just watched the Tv show on how these people(YOU) go into the grocery store with billions of coupons trying to get everything for free. You prob spent a week of your life saving coupons. (like Squirrel looking for nuts)you get to Heb thinking you are going to walk out of there with 10 carts filled to the top with Willy Wonka candy for you to play with and not have to pay for it. HEB would not make money giving everything you picked out for free. That is why they have limits. If you havent noticed those Tv shows you love and crave are filmed in small town Mom and Pop stores up North where they need business. Only in America will we have people (YOU)complain about using a manufactures coupon for $1.00 off with a in store coupon of a $1.00 off on a $2.00 item!! P.s Heb has done wonders for the community/familys while (you) sit at home eating bon bons and ho hos complaining to a web site! Only thing free lady is Oxygen and my 4 cents...but you prob have a 2 cent off coupon with a manufacture 2 cent off coupon as well!!

  • Ve
      6th of Nov, 2011
    0 Votes

    H-E-B coupon policy is clear, and you've read it, so I don't see why you're upset. It tells you that the coupons are yellow, and explains how to differentiate between store and manufacturer coupons. If you did not do that then it's not the store's fault, it's your own.

    The number 1 reason why coupons get rejected at the cash register is because the customer doesn't read them right. So save everyone time and trouble and make sure you actually comprehend what the coupon says.

Post your comment